Comments on: Managing Difficult Clients

By: Audio Interconnect Cables

Audio Interconnect Cables — Sat, 15 May 2010 11:48:00 +0000

Useful information like this one should be held and maintained and will put this one on my search for list! Many thanks for this wonderful post and hoping to post really this!

By: Communicating with Difficult Clients

Communicating with Difficult Clients — Thu, 12 Nov 2009 11:58:57 +0000

[...] http://succeedasyourownboss.com/09/2009/managing-difficult-clients/ [...]

By: Elli St.George-Godfrey

Elli St.George-Godfrey — Wed, 09 Sep 2009 03:20:24 +0000

All roads lead to boundaries! Some clients show us how to let them do their work while we return to doing our own. And some people don’t even get to be clients when we remember it’s okay to say,”we’re not a good match.”

There is a dance we do with difficult clients. How it ends depends on who is leading.

By: admin

admin — Tue, 08 Sep 2009 18:47:06 +0000

Darryl–

You are exactly right! If you do not value your product or service, no one will. Charge what you are worth and do not be afraid to turn down a customer that is not a good customer for you.

Thanks so much or your comment!

Melinda

By: Darryl Turner

Darryl Turner — Tue, 08 Sep 2009 11:49:10 +0000

We may not love supporting all of our clients/customers, but our love for what we do should be what shows! As a result, boldness and the willingness to-not-do whatever it takes, promotes a business to a higher level of respect. I’ve never met a Bentley dealer who responded to the question of: how much can you take off of the asking price? Accepting the idea that not all business is good business indicates your solid belief in what you offer and in what you can do!

By: admin

admin — Mon, 07 Sep 2009 20:00:53 +0000

Amy–

You are right on with your comment. Putting conference call and meeting limits into contracts is another excellent way to protect yourself from those “viper” clients.

Thanks for checking out this blog and leaving a comment.

Best–
Melinda

By: Amy Blake

Amy Blake — Mon, 07 Sep 2009 19:53:13 +0000

I also put a set limit on the number of meetings for each project — both phone and in-person. In my experience, difficult clients are also time-vampires.

When providing graphic design services, I will also specify the number of versions of a logo/brochure/annual report/etc layout the client will see initially, along with the number of subsequent changes allowed. The more boundaries set up in advance, the better!