Archive | March, 2010
Who’s coming up in April 2010 on #Smallbizchat

Who’s coming up in April 2010 on #Smallbizchat

#Smallbizchat takes place on Twitter on Wednesdays 8-9pm Eastern.  We use tweetgrid.com to conduct the chat.

The target market for #smallbizchat is emerging entrepreneurs 25-54, who are less than five years in business.  We try to balance topics on the chat between challenges for start-ups and issues that would challenge a business with 20 or fewer employees. 

We have a fantastic don’t miss line up in April!

April 7 Jeff Pulver @jeffpulver Founder and organizer of the #140 Characters Conference will talk about How the State of NOW Has Changed Small Business.  Jeff Pulver is the Chairman and Founder of pulver.com, and one of the true pioneers of the VoIP industry.  Pulver is a globally renowned thought leader on new media, author and entrepreneur. His blog is well read within high-tech communities around the world. He is the publisher of The Pulver Report and and creator of the industry standard Voice on the Net (VON) events. Additionally Pulver is the founder of Vivox and is the co-founder of VoIP provider, Vonage.

April 14 Lora Kolodny @LoraKolodny New York Times Small Business Blogger on the You’re the Boss Column on the topic: How to Win a Business Plan Competition   Lora has been a working journalist in web and print media since 2002.  She currently writes You’re the Boss blog for the New York Times online business section, Ecosalon.com the women’s environmental news and lifestyles site, and RecessionWire.com.  Previously, she worked on staff as web editor and business reporter at The Hollywood Reporter, and at the Inc. magazine as the Inc. 500 project manager and a staff reporter.

April 21 We’ll celebrate the 1 Year Anniversary of #Smallbizchat with special guest Michael E.Gerber @michaelegerber International Best Selling Author, The E- Myth Revisited  Michael E. Gerber is the founder of E-Myth Worldwide, the coaching, training and education firm he created in 1977 to transform the development of small businesses worldwide. Now approaching its 32nd year, Michael E. Gerber’s extraordinary work has achieved stunning results by transforming more than 65,000 businesses worldwide. Gerber is the author of 13 business books, including the mega-bestseller The E-Myth Revisited.

April 28 Wayne Hurlbert @WayneHurlbert will discuss SEO Basics for Your Small Business Website and Content   Wayne Hurlbert is an expert in business blogging, search engine optimization SEO, marketing, public relations and entrepreneurship. Launched his first blog in 2003, he is one of the most influential business bloggers today. Wayne’s influence is quiet and unassuming. Yet, he’s influential nonetheless. In fact, he’s been referred to as the “Yoda” of business blogging.  He brings to the table great wisdom and sound business advice about using strategic content to grow your business.

How to participate in #SmallBizChat: http://bit.ly/S797e

Melinda Emerson “SmallBizLady” is a Veteran Entrepreneur, Small Business Coach and Social Media Strategist who hosts #SmallBizChat weekly on Twitter.  Melinda also publishes a resource blog on small business best practices at www.succeedasyourownboss.com  Her first book, Become Your Own Boss in 12 Months was released by Adams Media in March 2010

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Can You Afford to Become An Entrepreneur?

Everyone has good ideas.  Some of them may even be million dollar ideas, but if you live from paycheck to paycheck or way beyond your means, you may never be able to quit your job and start a business.

As the Smallbizlady, often I get emails, facebook messages and DM’s on Twitter from people asking me to help them start a business.  My first three questions are usually something like this. 

  • What is your business idea? 
  • How much money do you have saved?
  • How much money do you think it will take to launch this business? 

If question two brings on a case of stuttering, I start shaking my head.

You should have three pools of money before your start a business. 

  • An emergency fund for the household
  • 12-24 months of budget to run your household
  • 12-18 months of money to launch and operate the business.

Now hear this, “Your ability to save has everything to do with your ability to start a business!” 

Money is not everything.  It’s just a tool, but it is certainly the beginning of a business plan.  Banks rarely, if ever, loan money to start-up businesses.  Banks will typically not deal with you for a loan or line of credit until you’re been in business 2-3 years and can show growth in the business with your financial statements and business tax returns. 

There are some franchising opportunities that will provide some working capital, but 30-50% of the money will still come from you. And by the way, you will need to have significant net worth and assets to collateralize the loan.  Think of it this way, no credit = no business.  When you are first starting out in business, you are your business’s credit.

So what do you do if you have a great idea and no money? There are other sources of funds to start your business. There’s the 3 F’s Family, Friends, Fools.  Your family loves you and hopefully believes in you enough to invest in your business.  If you are fortunate enough to have a family that can afford to invest in you– you are fortunate, but beware.  Your rich Aunt Sally may think she’s your boss and might call you up every 30 days to check on how her $50K is doing.  You may not want that kind of pressure in your new business. 

Then there are your friends. Nothing can kill a friendship faster than borrowing money that you can’t pay back.  I have a rule.  I do not loan money to friends, I give it to them.  I make sure that I do not give away any money that I can not afford to lose.  Would your friends do that for you?  If so, they could be an option. 

Every once in awhile, a hungry entrepreneur will come across a rich guy who’s an idealist about business, who falls in love your idea but doesn’t wish to run the business.  That is an angel investor— who will invest money in the company for an equity stake and lend his or her network to help you.  Do not get your hopes up about finding an angel investor in this economy.  It can happen, but let’s just say you are better off using your own funds that you save to start your business.  Family, friends or an angel investor can be fools for investing in a half-baked business idea.  Invest your time, to make sure you have a sound business plan before you take anyone’s money.  And do have a plan to show them—for when and how you think you’ll pay it back.

If you do have assets, you are in a different situation.  You can borrow against your 401K, you can take out a home equity loan, you can sell your home or rental property, you can cash in a Roth IRA.  The money must come from somewhere—its best when it comes from your own coffers.

It’s essential that you start your business from a position of financial security. Otherwise, you’re finished before you get started.

WANT TO USE THIS ARTICLE IN YOUR EZINE, E-NEWSLETTER OR WEB SITE?  You may, as long as you include this complete blurb with it:

Melinda Emerson “SmallBizLady” is a Veteran Entrepreneur, Small Business Coach and Social Media Strategist who hosts #SmallBizChat on Twitter.  #SmallBizChat is the trusted resource on Twitter to discuss everything entrepreneurs need to know about launching and running a profitable small business.  Melinda also publishes a resource blog on small business best practices at www.succeedasyourownboss.com  Her first book, Become Your Own Boss in 12 Months was released by Adams Media in March 2010.

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Launching a Product Online

Every week as SmallBizLady, I conduct interviews with experts on my Twitter talk show #SmallBizChat. The show takes place every Wed on Twitter from 8-9pm ET. This is excerpted from my recent interview with Peter Shankman @skydiver is an Entrepreneur, an Adventurist, and the CEO of The Geek Factory, a PR and Marketing boutique firm in New York City. He’s also the founder of HARO, Help a Reporter Out http://www.helpareporter.com/ which is an expert source for over 50,000 journalists who use HARO to locate experts for on-air interviews, article quotes and more. If you want to be known as an industry expert you should be a member of HARO.

Smallbizlady: What are first things you should consider when planning to launch a product online

Peter Shankman: Know your audience. Find out how they like to know things. Find out what they want, how they like to get their information, then act accordingly.

Smallbizlady: What kinds of products are launched best online?

Peter Shankman: It varies. If your audience is primarily online, they you can launch your product online.  And online should NEVER be your only form of launch.

Smallbizlady: How early should you start planning the launch?

Peter Shankman: As early as humanly possible. PLANNING can never be early enough. The LAUNCH needs to be timed well.  They are two different things.

Smallbizlady: Do you have 3 tips for building a social media presence prior to launch?

Peter Shankman: That’s like asking “how important is it to have sales.”  Social Media is a part of marketing. It’s part of life. It’s important. You need to listen, listen, then react. We were given two ears and one mouth for a reason.

Smallbizlady:  Do you have any suggestions for effectively using Twitter?

Peter Shankman: Be smart, say interesting things. The art of Twitter lies in the RETWEET.

Smallbizlady: What kind of infrastructure do you suggest a new business owner have in place prior to launch?

Peter Shankman: At least one customer service person, one marketing person, one tech support person – all minimum. More if possible.

Smallbizlady: Can you start selling a product without a database or list?

Peter Shankman: I don’t recommend it, but if you have a good small core audience who likes your product, they’ll tell people FOR you.

Smallbizlady: What are the pros and cons of launching a product online before it is ready?

Peter Shankman: People won’t remember. Have the product first. You’re not Apple computers. You can’t make that kind of hype.

Smallbizlady: With the basics in place, what are top 3 tactics you should use to launch your product?

Peter Shankman: Listening, reacting, an answering. Be prepared to change on a moment’s notice.

Smallbizlady: How important is social media strategy to your product launch?

Peter Shankman: That’s like asking “how important is it to have sales. It’s common sense. It’s important.

Smallbizlady: Do you need a 90-day strategy and business plan?

Peter Shankman: Yes. One that can change by the minute, though.  I’ve never had a business plan – All three of my companies sold from the back of a napkin.

Smallbizlady: What are some tactics for generating PR for your product launch?

Peter Shankman: PR is producing such a great product, that people want to talk about it themselves. Focus on that first, the rest will start to fall into place a lot easier.

Smallbizlady:  What is the biggest lesson you learned from launching HARO?

Peter Shankman: You don’t control what your company’s direction is. YOUR CUSTOMERS DO. Listen to them!

If you enjoyed this interview, join us every Wed 8-9pm Eastern and follow @Smallbizchat on Twitter.

Melinda Emerson “SmallBizLady” is a Veteran Entrepreneur, Small Business Expert and Social Media Coach who hosts #Smallbizchat on Twitter.  #Smallbizchat is the trusted resource on Twitter to discuss everything entrepreneurs need to know about launching and running a profitable small business.  Melinda’s first book, Become Your Own Boss in 12 months; A Month-By-Month Guide to a Business That Works was released by Adams Media in March 2010.

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What Health Care Reform Means for Your Small Business

Last night, Congress led by House Speaker Nancy Pelosi, succeeded in finally passing legislation that will empower 31 million people with a new right to health insurance and remake the nation’s health care system. Many of those people without healthcare are small business owners, who have been struggling to keep their businesses afloat. Just after the vote passed, President Obama said, “This legislation will not fix everything that ails our health care system, but it moves us decisively in the right direction. This is what change looks like.”

So what does this really mean for you and your business? Once signed into law by President Obama, working professionals will no longer need to keep their job to have health insurance. No longer will those without financial means and pre-existing medical conditions be subject to the greed of health insurance companies.

  • Small businesses with fewer than 25 employees and average annual wages of less than $50,000 will be eligible for tax credits to cover up to 35% of their insurance premiums.
  • Companies with more than 50 workers that don’t offer health-insurance coverage would pay an assessment of $2,000 per full-time worker if any of their workers gets a tax credit to buy coverage.
  • Employers with more than 200 employees would be required to enroll all employees automatically in their health-insurance plans, though workers could still opt out.
  • Legislation would place a $2,500 limit on what can be contributed to employer-sponsored flexible spending accounts funded with pre-tax dollars from employees.

Here’s 10 Things the new health care reform means for you and your family.

  1. New insurance plans would have to pay full cost of certain preventive care and exempt this care from deductibles. (The requirement wouldn’t apply to existing policies until 2018.)
  2. Insurers wouldn’t be allowed to cancel policies just because a person became sick
  3. No more lifetime or annual caps on coverage
  4. Insurers would be barred from denying adults coverage because of a pre-existing health condition. (The provision doesn’t take effect until 2014.)
  5. Adults with pre-existing conditions may buy into a national high-risk pool until the exchanges come online.
  6. Children could stay on their parents’ insurance policies until their 26th birthday
  7. Children under age 19 may not be excluded for pre-existing conditions
  8. The “donut hole” closes for Medicare patients, making prescription medications more affordable for seniors.
  9. Requirement that all insurers must post their balance sheets on the Internet and fully disclose administrative costs, executive compensation packages, and benefit payments.
  10. For patients frustrated by attempts to get reimbursed for insurance claims, the government would establish an ombudsman and a claims process to help them reconcile contested medical bills. The spirit of the past must be empowered by the possibilities of today.

Like Social Security, Medicare, Medicaid, Sunday’s vote will forever be a watershed moment for the nation. Generations to come will look back to this historic vote as one where the American dream was more fully realized.   After this bill passed, President Obama said, “We did not fear our future, we shaped it.”  In the Declaration of Independence it says, “We hold these truths to be self-evident, that all men are created equal, that they are endowed by their Creator with certain unalienable rights that among these are life, liberty and the pursuit of happiness.”  When our forefathers referred to “Life,” in this historic document, it meant preservation of life in the form of access to quality health care. The single leading cause of the massive health care disparities and premature death in America is access to affordable health care. It is my hope that in the years to come access to healthcare becomes a moot issue for all Americans.

Reference Articles:

New York Times: House Approves Health Overhaul, Sending Landmark Bill to Obama http://www.nytimes.com/2010/03/22/health/policy/22health.html?pagewanted=1

Wall Street Journal: Consumers Would See Impact Soon After Health-Care Bill’s Enactment http://online.wsj.com/article/SB10001424052748704534904575132110999558770.html

Business Week: New Taxes for Health Care Help Obama ‘Spread the Wealth Around’ http://www.businessweek.com/news/2010-03-22/new-taxes-for-health-care-help-obama-spread-the-wealth-around-.html

WANT TO USE THIS ARTICLE IN YOUR EZINE, E-NEWSLETTER OR WEB SITE? You may, as long as you include this complete blurb with it:

Melinda Emerson “SmallBizLady” is a Veteran Entrepreneur, Small Business Expert and Social Media Coach who hosts #SmallBizChat on Twitter.  #SmallBizChat is the trusted resource on Twitter to discuss everything entrepreneurs need to know about launching and running a profitable small business.  Melinda’s first book, Become Your Own Boss in12 Months was released by Adams Media in March 2010.

If you’re ready to start or grow your small business subscribe to Melinda Emerson’s blog at www.succeedasyourownboss.com

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Starting a Small Business in This Economy

Every week as SmallBizLady, I conduct interviews with experts on my Twitter talk show #SmallBizChat. The show takes place every Wed. on Twitter from 8-9pm ET. This is excerpted from my recent interview with @Colleendebaise She is the author of The Wall Street Journal Complete Small Business Guidebook is small business editor at The Wall Street Journal.  Prior to that, Colleen was deputy editor at BusinessWeek SmallBiz and has also been editor at SmartMoney magazine’s small business site, where she reported on the financial, personal, and management issues facing entrepreneurs. For more information on her book http://www.colleendebaise.com

SmallBizLady:  Is now a bad time to start your own business?

Colleen Debaise: No. In fact, an economic downturn is often considered the best time to start a business. Rent is cheaper. Top-notch talent is easier to come by. Equipment and machinery can be picked up at low rates. Plus, if you start now, you can get a leg up on the competition. When the economy recovers, you’ll already be growing your business.

Smallbizlady: How long do you think people should plan before they start their business?

Colleen Debaise: There are no shortcuts – you really need to do your research, figure out your market, size up the competition, determine your start-up costs, craft a sales/marketing strategy, and so forth before starting your business. That can take some time (it all depends) but it will only help you in the long run. That said, a lot of people fail to plan before starting up, choosing instead the “sink or swim” approach. I don’t recommend that. The odds, in many ways, are stacked against you. The more you can do to prepare, the better.

Smallbizlady: Do start-up entrepreneurs need a business plan?

Colleen Debaise: Yes, for those same reasons above. Most importantly, a business plan gives you direction; it can be your roadmap to success. It’s a way to get that great idea out of your head and onto paper. Also, if you are looking for money, a banker — and certainly any professional investor — will expect you to have a business plan. If you are looking to rent a space, a landlord might demand to see one. And if you are looking for a business partner, you’ll want to show them your business plan so you can communicate your vision and so you can both be on the same page.

SmallBizLady:  How do small businesses typically fund their ventures?

Colleen Debaise: Most small businesses are self-funded, meaning the entrepreneur has to come up with the cash, usually through personal savings or contributions from friends and families. Once you’ve got a track record, it’s possible to secure SBA-guaranteed loans or traditional bank loans. Entrepreneurs who want to start high-growth companies with the goal of selling or going public can seek angel or venture capital, although that generally means giving up an ownership stake in your company.

SmallBizLady: Do you need to change your lifestyle in order to start a business?

Colleen Debaise: Starting a business is a lot like becoming a parent – get ready to lose some sleep! Especially in the early days, you’ll need to devote a significant chunk of time and energy to getting your business off the ground. As you start to build your brand, develop market share and hire employees, you’ll be able to delegate responsibilities more – but that may take several years. While you’ll need to dedicate a lot of time to your start-up, it’s also critical to learn good work/life balance strategies so you don’t burn out.

SmallBizLady: How much money do you need to start a small business?

Colleen Debaise: The cost varies widely, depending on the size and scope of your business. A solo home-based entrepreneur might only need a shoestring budget, whereas a small manufacturer may need considerably more to lease commercial property, buy equipment and train staff.  But here’s something to keep in mind: entrepreneurs chronically underestimate the amount of start-up capital they’ll need while overestimating initial revenues. Lack of capital is one of the top reasons why businesses struggle or close during the first year. The best thing you can do is figure out all your start-up costs – everything you’ll need to get your doors open – and then develop an operating budget for your first six months or year in business.

SmallBizLady: What are some of the financial challenges a new small business owner faces?

Colleen Debaise: The biggest financial challenge for many newbie entrepreneurs is learning the numbers side of the business. Many people start a business because they want to follow their passion and do something they love. That’s great, but you’ve got to learn the math, too. In The Wall Street Journal Complete Small Business Guidebook, I dedicate a chapter to managing the finances of your business – learning to read a balance sheet, a profit-and-loss statement and a cash-flow statement. As a business owner, you can always get advice from an accountant or a bookkeeper, but you need to understand the numbers yourself so you can make strategic decisions for your company.

Smallbizlady: What are some strategies for marketing a business?

Colleen Debaise: The methods of marketing a business have changed greatly. In years past, people relied almost exclusively on traditional (and expensive) forms of advertising such as newspaper ads, billboards and television commercials. Nowadays, there are far cheaper options, such as social media sites, although it’s harder to stand out because everyone is using these tools. While the methods have changed, people still need to follow the marketing basics. Know your customers. Figure out how your company differentiates itself from its competitors. And tell your story – people want to do business with people they know, like and trust.

Smallbizlady: What are the top reasons why small businesses fail?

Colleen Debaise: The number one reason is undercapitalization. Most small-business owners UNDERestimate how much it will cost to get started – and they also OVERestimate how fast initial revenues will come in.

Smallbizlady: Has social media revolutionized the way start-up business should market themselves?

Colleen Debaise: I wouldn’t say revolutionize – it’s simply provided another tool in the arsenal.  Social media is best in conjunction with a mix of traditional advertising, marketing, promotional methods. But small businesses need to remember that–unlike other forms of marketing — social media is a two-way conversation. In other words, don’t just put up a Facebook page and never update or respond to comments. Social media, although free, can take more time and energy than other forms of marketing.

Smallbizlady: How many jobs should entrepreneurs expect to do when they start out in business?

Colleen Debaise: Ha – all of them! Be prepared for the demands on your skill set that starting a business will require. Think about it: if you currently work for a large corporation, you probably perform one specific function, and there are people or departments that take care of the rest. Especially in the start-up phase, when money is tight and you might not have any employees, you’ll need to be everything: CEO, chief marketer, chief salesperson, maybe even the cleaning person.

Smallbizlady: A lot of start-up entrepreneurs talk about finding their passion to build a business, what do you think?

Colleen Debaise: You must have passion to start a business. Everything else you can learn. But you need to have that enthusiasm, love, and enjoyment for what you do. It’s passion that will keep you going, especially when times are tough and naysayers are plenty. And it’s passion for your product or services that will help you ultimately win clients, customers, investors or partners.

If you found this interview helpful, join us on Wednesdays 8-9pm ET and follow @SmallBizChat on Twitter.

Melinda Emerson @Smallbizlady is a seasoned entrepreneur, professional speaker, and small business coach. Her areas of expertise include small business start-up, business development and social media strategy.  Melinda publishes a blog about running a successful small business www.succeedasyourownboss.com. She also hosts #Smallbizchat, a weekly talk show on Twitter for emerging small business owners to discuss everything they need to know about launching and running a profitable small business.  Her first book Become Your Own Boss in 12 months was released in March 2010 from Adams Media.

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Your GPS To Start a Small Business

Most people dream about owning a small business. You may have had a “notion” for years that someday you would be CEO of a company, successful beyond your wildest dreams. Turning that dream into reality is an evolutionary process, involving not only having a solid business idea, but also understanding the “business of running a business.” Then you must ask yourself:  Do I have the guts and skills I need to make my dream a business reality?

You will need to get your arms around tasks like accounting, legal issues, operations requirements, branding and financial management skills, banking relationships and processes, and needed human capital.

On top of that, do you have the courage, persistence, skills, work ethic and focus needed to succeed? Can you do all the jobs entrepreneurs must do? These jobs include chief salesperson, secretary, payroll clerk, IT technician, HR manager, collections agent and once you get a sale – you must service the customer, too.

Don’t put your dreams at risk by not doing enough research and thoughtful planning. I have developed an approach that will help you plan your escape from corporate America. It’s called the Emerson Planning System or E.P.S. I have written about how to use this system in my new book, Become Your Own Boss in 12 Months.

It is a six step system.

I. Life PlanA life plan is a way to identify your motivation, skills, and personal goals and how you figure out what you really want out of life. You must develop a plan for your life and build a business around that business. Examine how you live now and then how you want to live. What do you love? What makes you laugh? And what do you need to learn?

II. Financial PlanYou must be able to support your household for up to two years before you can afford to cut off your paycheck. You also need funds to operate your business for the first year. Use a strict budget. Too many small companies operate at a net loss and do not realize it until it’s too late. There are many money-draining traps that can snare small business owners. If you are not thinking about your enterprise making money every day, then instead of a business, all you really have is an expensive hobby.

III. Validate Your Business Concept — You have already considered your personal goals, motivations, and whether or not you can afford to become an entrepreneur. Now you need to examine the basic business concept and what skills you have and need to run this type of business.  It’s time the start writing down how you will get things done.

IV. Marketing Plan — Who’s going to buy from you and why? This is the stage where you do your in depth market research, competitive analysis and target market analysis. It’s also very important to develop a signature that will set your business apart.

V. Business Plan—You must write a business plan.  You would never take a trip without planning how much money it was going to cost for travel, what you were going to do during your trip and where you were going to stay.  You need to give your new business the same level of attention.  It’s also important to have realistic financial projections that reflect three years of operations.  Be sure that you understand how much money is in every sale for you.

VI. Start Your Business –It is best to start your business while you are still working. Yes–You will be tired, but it’s best to keep those paychecks rolling in for as long as you can.

The Emerson Planning System starts with getting your personal house in order so that you can start your business that nourishes your soul and minimizes the financial hardship for yourself and your family.

Business success is rarely a straight line to the top. It is not enough to have a plan “A”, you must be flexible, meaning you need a plan “B” and even a plan “C” to side-step obstacles in your business. Problems are inevitable. Anything can happen—from needing alternative suppliers, having to change your product mix, adjusting your prices to the competition or having to create a new value proposition if the old one fails. “Solution” thinking is the only remedy. When you are a start up business, there are two things that can take your business down on any given day: lack of planning and lack of experience.

Don’t let this happen to your business. Plan for success!

Tell me how long you planned before starting your business.

Melinda Emerson “SmallBizLady” is a Veteran Entrepreneur, Small Business Expert and Social Media Coach who hosts #Smallbizchat on Twitter.  #Smallbizchat is the trusted resource on Twitter to discuss everything entrepreneurs need to know about launching and running a profitable small business.  Melinda’s first book, Become Your Own Boss in 12 months; A Month-By-Month Guide to a Business That Works was released in March 2010 by Adams Media.

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Effective Social Media Selling

This week’s Small Biz Chat interview is with small business expert Malika Duke. Every week as SmallBizLady, I conduct interviews with experts on my Twitter talk show #SmallBizChat. The show takes place every Wed on Twitter from 8-9pm ET; follow @SmallBizChat for weekly details. This post is excerpted from my recent interview with Malika Duke, @BizSavvyMom, who is an expert in lead attraction and conversion on the Internet. She coaches her clients on how to master the web as a marketing tool.  Formerly a floundering network marketer, Malika has attracted an impressive global client and in less than 18 months has become a sought after passion-to-profits marketing coach and consultant.  If you want help to create and implement your “Sell-ucation” process click here http://www.savvybusinessmom.com/online-leads-who-buy-alot.

SmallBizlady: What is the best way to sell online?

Malika Duke: By not trying to impress your prospect through hype, flashiness, or sugar coating problems with your product or service. Instead you are informing them of their options and only looking for a mutually beneficial relationship.

SmallBizlady: What is sell-ucation?

Malika Duke: It’s a way of selling through education and direct response. The objective is to create prospect education systems where customers can learn who you are, want you have, who it is for and how you can help them. Prospective clients are always looking to make an informed buying decision and the law of reciprocity compels them to buy from you. It will also to increase buyer confidence, reduce buyer remorse and inspire your prospective buyers to take immediate action.

SmallBizlady: How do you stand-out from the noise selling online?

Malika Duke: Now a days, regardless of what you are selling, prospects are bombarded with “buy this now” messages and they are scratching their heads thinking, “Why?”. Why this and not that, yours and not hers? People are just tired of it. In this economy buyers want to be smart with where they invest their money so you;ve got to earn it by giving value.

SmallBizlady: What are some of the benefits of using sell-ucation?

Malika Duke: If done well, you can generate sales easier, because there’s less buyer confusion. This process answers objections succinctly so sales come easier and refunds drop dramatically.

SmallBizlady: Are their any drawbacks from using this method of selling online?
Malika Duke: This selling method takes time, so if you are the type of business person that just wants people to show up and buy this is not for you. (And that never really happens!)  You have got to put the time into creating the systems and they will always need tweaking based on the feedback from your prospective clients. It requires that you create content that will do the selling and educating. It also requires some real creativity which may be graphic design, an instruction designer or programmer.

SmallBizlady: What happens to small businesses that do not educate their online customers?

Malika Duke: Businesses that don’t educate their buyers will continue to see a steady decline in sales as more and more of their competitors implement these simple systems and strategies. They will find it harder to bring in new customers and generate repeat business for years to come.

SmallBizlady: Can any small business use this selling method?

Malika Duke: All kinds of businesses will benefit from taking the time to put education materials together. Professional service companies of all types lawyers, dentists, coaches, network marketers on and on. Retail businesses can benefit too ncluding jewelers, car washes, restaurants, etc.

Smallbizlady: What needs to be in place before you create your selling campaign?

Malika Duke: You need to have a well organized sales process or sales funnel in place. Sell-ucation is the rejection free way to initiate relationships with prospective and current partners and clients, but there must be a “what next” element inside the rest of your sales funnel.

Smallbizlady: Can you automate this selling campaign?

Malika Duke: You can and should use a combination of live one time events and prerecorded/written content to get the most out of your sales funnel. You should also create maximum value for your buyers and would-be buyers with that content. Parts of it, such as email delivery of content, will be automated or can be leveraged through outsourcing delegating and direct response marketing.

SmallBizlady: Some examples of sell-ucation in use today in mainstream media?

Malika Duke: Don’t laugh but, Infomercials are set up to exactly do this. There’s a reason they all follow the exact same formula and they all sell like crazy! They grab the attention of their ideal audience quickly, state the problem, offer their solution, show proof with a demonstration and testimonials and then tell you how you can order!

SmallBizlady: What are the best mediums to attract your prospects and leads with this process?

Malika Duke: You can use your website or blog and other social media as well. Use any medium you have at your disposal now and start educating while selling today!

SmallBizlady: How can this be implemented in your business immediately?

Malika Duke: Start by brainstorming with your prospects about their hot button issues. Then create content that helps those who still have a qualified interest to “connect the dots” to your product/service as the solution.

If you found this interview helpful, join us on Wednesdays 8-9pm ET follow @SmallBizChat or @SmallBizLady on Twitter for info.

Melinda Emerson, known to many as “SmallBizLady,” is a Veteran Entrepreneur, Small Business Coach and Social Media Strategist who hosts #SmallBizChat weekly on Twitter for emerging entrepreneurs.  Her first book Become Your Own Boss in 12 Months is out in March 2010.

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The Right Way To Make Sales Calls For Your Small Business

I have recently been exposed to too many instances of sales calls that are inappropriate and ineffective to actually make a sale.  Social media networks such as LinkedIn, Twitter and Facebook are great for making the initial connection, but if you do not take the time to interact and actually build a relationship with your new connection, you are still a stranger.

My nickname is SmallBizLady and @smallbizlady is my handle on Twitter.  I am considered a power Twitter user, with more than 10,000 followers between two accounts. That is great and all, but my favorite thing to do is reach someone outside of Twitter – on the telephone.  That’s where the real relationship is made.  Once that connection is made, there’s a right and a wrong way to approach a sale.

SmallBizlady’s 10 Rules For Small Business Sales Calls

  1. Do not make sales calls on Monday! Mondays are tough enough for people; do not bother them when they are just getting their week started — if you want to be successful.
  2. Make sales calls on Tues. Wed. Thurs. and never make sales calls before 10am or after 3pm.The prime calling hours for sales calls are 10-noon and 1-3pm. People do not like sales calls generally. Do not be a bother to a potential client before they get their morning coffee. After 3pm people on deadline do not have time for your call. Give yourself the best possible path to success by respecting your prospect’s time.
  3. Always ask if your contact has time to speak with you. And if they are busy, ask when would be a best time to give them a call back.  Then you’ll have a scheduled appointment which is even better.
  4. Make sure you can remind your contact how you know them.
  5. Research whether or not the contact is really a potential customer. It’s always best to know what products and services your customer purchases – and when they make these decisions to do so. If you really know your target market, you’ll know this information.
  6. Make sure you have the correct name of the person you want to speak with on the call. When you do get a potential customer on the phone, be ready. You only have 7 seconds to make an impression.  Stammering over someone’s name is not the way to make a good first impression.
  7. Do not leave a voicemail if you do not reach your sales target. Connections are only made with real people. Your message will be deleted anyway.
  8. Use contact management software. You need to track your calls and when it’s time to make follow-up calls.
  9. Never make a sales call on a Friday! No one wants someone selling them something when they are trying to wrap up their week and get out the door to start their weekend.
  10. Use a target list for potential customers.  Make sure you contact you target list at least once a month by phone, email or direct mail.

Your sales pipeline is the life’s blood of your business, so you must make sales calls. Just remember these rules so that you can build on your social networks instead of instantly turning them off with no chance of a sale.

Do you have any more rules to add to my list of sales calls dos and don’ts for a small business owner?  Please leave me a comment below.

WANT TO USE THIS ARTICLE IN YOUR EZINE, E-NEWSLETTER OR WEB SITE? You may, as long as you include this complete blurb with it:

Melinda Emerson “SmallBizLady” is a Veteran Entrepreneur, Small Business Expert and Social Media Coach who hosts #Smallbizchat on Twitter.  #Smallbizchat is the trusted resource on Twitter to discuss everything entrepreneurs need to know about launching and running a profitable small business.  Melinda’s first book, Become Your Own Boss in 12 months; A Month-By-Month Guide to a Business That Works will be released by Adams Media in March 2010.

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How to be in Business for Yourself – Not by Yourself

This week’s Small Biz Chat interview is with author and small business expert Erik Vonk. Every week as @SmallBizLady, I conduct interviews with experts on my Twitter talk show #SmallBizChat.  The show takes place every Wed on Twitter from 8-9 pm ET. This is excerpted from my recent interview with Erik Vonk (@ErikVonk in Twitter) who is Founder and CEO of BOTH USA, LLC, (Back Of The House).  Which helps transform self-employment into a fully supported “Business of One.” They handle all the small business back office hassles. Be in business for yourself, not by yourself! For more details www.BOTHPro.com. He is also an author (Don’t Get a Job, Get a Life) and is the former President and CEO of Randstad North America.

SmallBizLady: What are key considerations for an aspiring entrepreneur?

Erik Vonk:

1. A reality check

2. Validation of the concept

3. Analysis

4. Preparation

SmallBizLady: After you start your business. What’s the next most important thing to do?

Erik Vonk: Preparation and planning are the key. You need a solid infrastructure and an appropriate support mechanism.

SmallBizLady: You suggest that most Solopreneurs (one-person businesses) set up as an LLC? Why – what are the advantages?

Erik Vonk: An LLC gives you vendor status, liability protection & is a permanent vehicle for compliance and contracting.

SmallBizLady: Why do so many start-up businesses fail within the first year of operation?

Erik Vonk: Let’s say you have started a catering business, a P.R. agency or a furniture import firm. You are an expert in that area. However, you also need to be a master in accounting, taxes, IT, legal matters, etc. to support your business. Of course, that is complicated and you simply do not have time to deal with those things.

SmallBizLady: How should a business owner balance their time between getting the work and doing the work vs. doing paperwork?

Erik Vonk: Now you are hitting on one of the most important challenges: balancing time, energy and resources spent between the “front”, and the “back” of the house. You need to keep the “front” – i.e. marketing, sales and all commercial activities going: that’s what drives the business. Yet, you cannot neglect the “back”! That’s why by the time you start your business, you should have appropriate “back of the house” support.

SmallBizLady: What do you mean by “back of the house”?

Erik Vonk: Every business, large or small, needs a complete and accurate dash board. There is no way you can fly the plane without one. It simply means that your record keeping, financial reporting and daily operations need to be in tip-top shape. It makes the difference between being in control of events – and your destiny –OR being controlled by circumstances, which is a losing proposition. The gauges on the dashboard of the plane will have to be super-accurate, or the plane will crash!

SmallBizLady: How do you suggest that start-up entrepreneurs stay on top of the back of the house operations?

Erik Vonk: Business owners need to be in control and not overwhelmed by non-core duties, so they stay focused on what they do best, and find a way to have operational and administrative hassles that challenge them taken care of by others.

SmallBizLady: How do you suggest securing accountants and legal advisors, and IT specialists who work with small businesses?

Erik Vonk: You can hire virtual assistants or independent contractors, but we suggest having service/vendor contracts with other small business LLCs. But now YOU have to make sure that all these advisors communicate with each other and are on the same page. It’s complicated and can easily become very expensive if you do not find smart, creative solutions! And, you are still taking a lot of time away from the front of your business.

SmallBizLady: How do you think start-up businesses should handle hiring people?

Erik Vonk: Why would you hire people? Neither businesses, nor individuals benefit any longer from employment contracts. I encourage entering into service contracts with “Businesses of One.” Employments contracts are outdated and are too rigid. It is much better to work with each other on a more equitable basis and exchange services for income between business entities.

SmallBizLady: What is the best thing start-up businesses do to ensure success?

Erik Vonk: Start your business and be prepared: Use @Smallbizlady’s rules. Once you are ready, don’t forget that you can be in business for yourself and not by yourself: You can have BOTH!

What advice would you offer a prospective small biz owner – someone employed or recently unemployed?

Erik Vonk: Start right. Incorporate. Form an LLC. Get the support infrastructure.  When the first gig comes – You’ll be prepared!

SmallBizLady: How does your company “Back Of The House” support small businesses?

Erik Vonk: BOTH, www.BothPro.com, provides every support function a starting business needs to be successful. With BOTH, entrepreneurs can focus on what they do best, while we take care of the rest. You have one single point of contact and a fully integrated interplay between the legal, financial, banking and operational support mechanisms of the business.  To begin, we’ll set you up with an LLC, or if you already have one, we’ll make sure that it is configured in the right way. Then, we’ll set up your back office, a hosted, supported and encrypted IT environment and assign a Personal Advisor to you who will do your billing, bookkeeping and collections, etc. We’ll also arrange personalized health and retirement benefits.

If you found this interview helpful, join us on Wednesdays 8-9pm ET follow @SmallBizChat on Twitter for info.

Melinda Emerson, known to many as “SmallBizLady,” is a Veteran Entrepreneur, Small Business Coach and Social Media Strategist who hosts #SmallBizChat weekly on Twitter for emerging entrepreneurs.  Her first book Become Your Own Boss in 12 Months is out in March 2010.

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Become Your Own Boss Mastermind Group Starts in April

Become Your Own Boss Mastermind Group begins in March 2011

This is for start-up business owners who need help making the transition from corporate to business ownership. If you need a plan to start a profitable and sustainable small business, This is YOUR answer!

The Become Your Own Boss Mastermind Group is an 8-week coaching program that takes you step-by-step through the Emerson Planning System to start a small business. I’ve developed this system after years of working with business owners on how to best use their professional skills, passion, and experience to pursue their entrepreneurial dreams. The materials for this class work in tandem with my book Become Your Own Boss in 12 Months; A Month-by-Month Guide to a Business That Works. (Adams Media, March 2010) This course includes an autographed copy.

This coaching program focuses each week on a specific element of the Emerson Planning System. Your homework will enable you to think through the critical steps needed to start a sustainable small business. The classes are conducted via software that will enable you to listen by phone or over the internet.  All classes will be recorded so if you miss one, you can get easily get the recordings to stay on task.

At the end of the 8-weeks, you’ll leave the class with a written ACTION PLAN to start your small business.

Here’s a list of what’s included:

  • Each class is a 90-minute working call
  • An autographed copy of Become Your Boss in 12 Months
  • Convenient classes available via phone and Internet
  • Unlimited email access to Smallbizlady for feedback on homework
  • Access to all the class recordings
  • Access to private Become Your Own Boss member forums
  • Step-by-step outline to create your own action plan to Become Your Own Boss in 12 Months or Less
  • Discounts on Smallbizlady’s one-on-one coaching services
  • Recommendations on start-up tools that will save you time and money
  • A special FREE gift worth $197

My proven Emerson Planning System and coaching program has worked for start-up business owners just like you! For more information about the program, and to sign up, visit http://succeedasyourownboss.com/mastermind-group

For questions reach out to me at melinda@melindaemerson.com

Melinda Emerson “Smallbizlady” is a seasoned entrepreneur, professional speaker, and small business coach. Her areas of expertise include small business start-up, business development and social media marketing.  Melinda hosts #Smallbizchat, a weekly talk show on Twitter.  Melinda’s first book Become Your Own Boss in 12 months; A Month-by-Month Guide to Start a Business that Works by Adams Media.

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Niche to Get Rich

Niche to Get Rich

What the heck is a niche? Webster’s Business Dictionary defines a niche as a “particular market or specialty area where a company finds it profitable to concentrate its efforts. Niche marketing offers a concentration of clients in an area of limited competition.”

This blog post is excerpted from my new book Become Your Own Boss in 12 Months; A Month-By-Month Guide to a Business That Works which will be released on March 9, 2010 by Adams Media.  Become Your Own Boss in 12 Months walks you step-by-step through the Emerson Planning System, which will reduce your learning curve as you start your business.

Most start-up entrepreneurs make the mistake of trying to go after too broad a market. They chase either too many clients or too many diverse industries.  Even though they have limited time and resources they chase every ambulance going down the street that they think might have money in the back.  After months of doing this, it is their business that is on life support in need of emergency care.

If you try to sell to anyone with money—you’re going to struggle in business. And you will not be known for anything.  Consider this; lots of people sell shoes. Why should anyone buy them from you?  Lots of people sell marketing consulting services.  What makes your services so special? Anyone can print my business cards. What difference does it make to my business if I use your service? Do you have an answer for this in your business?

Nobody wants a generalist; they want a specialist—with experience in solving their specific business need.  When a vendor has exactly what the client needs to fix their problem, the conversation moves past selling straight to budget, timeline and delivery. And the best thing about being a specialist is in most cases you can charge more for being one, too. 

Some advantages of niche businesses are :

  • It is so much easier to market your services when you know your customer.
  • Running a Niche business removes a lot of the guess work in your marketing efforts.
  • Industry circles are typically smaller so referrals (which is how 90% of business is done) can happen much more quickly.

But how do you choose a niche that’s right for you? A niche can be anywhere from under (or on) your nose (think Breathe Right strips for snorers), to cyberspace, where eBay and YouTube, among others, have generated millions. You might stumble on it. I spoke to a CPA friend of mine who only specializes in restaurant accounting.

Go With What You Know. Some popular niches include virtual call centers, personal training, beauty salons/spas, travel agencies, gyms, computer repair, technical/online support and business coaching.

Work for A Business Like The One You Plan To Start. If you work for a business like the one you plan to start, you may see a niche that your employer is ignoring.

Look for “You Must Be Kidding” Opportunities. The enterprising entrepreneur will find a pot of gold in everything from bathroom maintenance services, pest control, window washing, maintaining septic systems, to building a business pet sitting.

Turn a Hobby into a Money Machine. Stories abound about cookie makers (Famous Amos, Mrs. Fields, etc.) who went from the kitchen to national enterprises because they were tuned into America’s taste buds.

Invent Something. Mother Necessity is always looking for solutions to problems. The Butler Bag, PedEgg, plastic garbage bags, the Jet Ski, and WD-40 are just a few of the many products created by inventors who made a niche where none existed before.

Focusing on a niche market is a choice.  Would you like fish in a big lake or a small lake just after the trout have been stocked for the fishing season?  The smaller lake gives you far better odds of eating fish for dinner that same night.

Are there any other ways to fine a niche for a small business? I want to hear your experience.

WANT TO USE THIS ARTICLE IN YOUR EZINE, E-NEWSLETTER OR WEB SITE? You may, as long as you include this complete blurb with it:

Melinda Emerson “Smallbizlady” is a seasoned entrepreneur, professional speaker, and small business coach. Her areas of expertise include small business start-up, business development and social media marketing.  Melinda hosts #Smallbizchat, a weekly talk show on Twitter.  Melinda’s first book Become Your Own Boss in 12 months; A Month-by-Month Guide to Start a Business that Works is due out in March 2010 by Adams Media.

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