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10 Ways to Get Your Blog to Shine

This is the last post of a three part series on blogging for business.  We started out with how to get started blogging. Then we tackled the strategy for setting up your blog as your only website or having two separate websites. Now we are finally talking about what to do to get your blog noticed.  Here’s 10 Tips that I swear by for building a successful blog platform and getting your blog to shine.  The best way to get to the front page of Google and other search engines is to have the exact phrase a person is searching for used on your blog.  The same words you use in the title also need to be somewhere in your text. 

1. Be strategic about your headline.

2. Use a branded header. Image is everything. People need to know what your blog is about at first click.  Use a colorful header that features your logo, a professional photo and your tag line.  Your tag line is the most important element of your header.  It should tell your reader exactly what to expect from your blog. 

3. Explain your blog.  On the front page of your blog — tell people more information about what you can do for them.  Be sure and include keywords, your name and any branded materials you have such as a book title.  Explain who your target audience is and the credentials that make you an expert. 

4. Create a conversation.  Use a conversational tone when you write.  Do not just give information; let your personality shine through.  People love well told stories. They also like to learn from other people’s mistakes.  Don’t be afraid to take an unpopular position or be brutally honest.  Be your authentic self.   Tell your readers what you really think.  

5. Be original.  Teach ‘em some new stuff and be entertaining.  Your audience wants to find something that doesn’t exist anywhere else on the web.  David Meerman Scott author of World Wide Rave says people want to share in something remarkable.   Do you have any concepts or systems that you have developed?  I developed the Emerson Planning System which is a new approach to business planning.  I wrote my book Become Your Own Boss in 12 Months (Adams Media, Feb 2010) based on the system.  I use elements of it to write many blog posts.  That’s my signature content, what’s yours?

6. Be a participant.  If you want your ideas to spread or your blog posts to be retweeted you need to spend some time building relationships online.  Getting involved in the online communities where people actively share information in your specialty area. It is also a great way to have comments left on your blog.  I spent six months on Twitter building relationships, answers questions and supporting others before I launched my blog.  It made a big difference.

7. Avoid fluff.  In order to have people talk about your ideas, resist the temptation to hype your products and services.  Create something interesting that will be talked about online.  Readers have many choices available, and they’ll quickly move on from a blog with unnecessary or annoying commentary.  Keep your writing focused.  If you leave your readers wanting more, and they’ll come back for more.

8. Use multimedia to break things up.  Add podcasts and video posts to add depth to your blog.  Sometimes when I am interviewed on an internet radio show, I will turn the interview link into a blog post by adding a tip list highlighting key takeaways from the interview.  The interview host will appreciate the additional exposure for sure. Keep those video posts short, no more than 3 minutes please. Trust me – less is more.

9. Comment on blogs.  Leave comments on other people’s blogs.  Doing this will help you get a quality backlink.  Blogs need backlinks.  They help increase your PageRank and widen your blog’s visibility. The plugin displays a link to your last post along with your picture and your name using RSS feeds. Also use the CommentLuv Plugin on your blog.

10. Always think of your audience first.  Whenever you start thinking of a blog topic make sure the information will be helpful to your target audience.  Provide information, analysis, interviews and viewpoints on your blog.  When you give your audience what they want and need, they will tell others and post your information to social media sites. 

For more information on getting your blog to shine join us this wednesday 8-9pm ET on 10/7 for #smallbizchat on Twitter where my guest will be Anita Campbell @smallbiztrends who will be talking about how to take your blog to the next level.

WANT TO USE THIS ARTICLE IN YOUR EZINE, E-NEWSLETTER OR WEB SITE?  You may, as long as you include this complete blurb with it:

For more tips on how start or grow your small business subscribe to Melinda Emerson’s blog www.succeedasyourownboss.com.

Melinda Emerson “SmallBizLady” is a Veteran Entrepreneur, Small Business Expert and Social Media Coach who hosts #SmallBizChat on Twitter.  #Smallbizchat is the trusted resource on Twitter to discuss everything entrepreneurs need to know about launching and running a profitable small business.  Melinda’s first book, Become Your Own Boss in 12 months! A Month-by-Month Guide to Start a Business that Works! is scheduled to be released by Adams Media in early 2010.

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Developing a Blog vs. Website Strategy

Blog vs. Website in Business

Blog vs. Website in Business

This is the second of a three part series on blogging for business. It is such an essential issue for small businesses today that I felt it important to dedicate some real time to the topic.  The first article focused on building a small business blog. Today’s piece investigates the decision to have a separate website verses using a blog as your website. 

It used to be that all you had to worry about was having a website, now you need a blog and a complete social media footprint to go along with it to reflect the many ways that your customers are using the internet.  Whether you have a professional services business, a brick-and-mortar retail establishment or an online business.  Your business needs a website as the anchor of your online marketing!   All websites should include a static home page that has been designed and written to clearly explain what you have on offer to people who visit your site.  The question then becomes what kind of website do you need?

One of the most common questions I get about building an online brand is whether a small business should:

a)     Have a website and a separate blog

b)     Have a blog as the company website

c)     Import a blog into an existing website. 

I polled my @smallbizlady followers on http://www.twitter.com/ for advice on this:  Here’s what a few had to say:

“With the right web team, you can power the blog within the website using WordPress.”

 ”Unless one can add value and maintain a blog long-term, I suggest just developing a website and importing dynamic content like Twitter feeds.”

“If your goal is heavy on the commercial side then go with a web site. If you want to create a community, go with a blog.” 

Let’s define the basic business website terms:  A blog is an online journal written by one person, or a team of staff people focused on a particular area of interest.  Blogs are typically written in a conversational style and updated 2-3 times a week minimum.   Search engines love blogs because of the fresh content.  If possible, it’s best to have the blog as part of your website.  Then, the fresh content on the blog attracts the search engines to your entire website.

Blog-based websites are cost effective, search engine friendly and can have both static information (like a traditional website) and dynamic information by way of blog posts.  It is also very easy to update a blog without hiring a web designer every time you make a change. Cathy Larkin of  WebSavvyPR.com says, “Blog posts are a way for service businesses to build trust in their brand. A blog, done well, gives you and your staff a way to showcase your expertise in a way that makes people think of you when it comes time to buy.”

A website is a collection of related web pages, images, videos or other digital assets that are available under a specific domain name on the World Wide Web. Websites are essentially online brochures designed to provide information, build a contact list, make money, and raise awareness of a small business. Information on a traditional website typically does not change very often.  The static information on a typical website includes 5-7 pages: home page, about us, contact us, services/products, in the news, and an online store.

If you are just getting started, a self-hosted blog is the best option to help promote your business online.  If you are starting from scratch, I suggest using WordPress.org, with your own hosting package.  What I like about WordPress is that is designed to have both static pages and blog pages.  Go for a hosting company that has a one button install for WordPress.org blogs.  Customizing a WordPress blog can be tricky, but once its rolling along it’s pretty much maintenance-free.   

If you already have a website, adding a blog section to it can be a way to update your online presence, and bring more traffic to your existing site. It’s best to have the blog as part of your website, but this isn’t always possible.  “You may have started a blog a long time ago on a free hosted site such as blogger or typepad and may not want to go through what it takes to transfer a hosted blog to your website.  In this case, you should link your blog from your website (and vice versa) and add frequent new content to your website, such as articles, white papers and special reports to provide fresh content on the website,” says internet marketing consultant, Phyllis Zimbler Miller, Millermosaicllc.com.  The only downside is you will need to engage a professional web designer to upgrade your website to import your blog, and add the additional content unless you learn to do it yourself.

When would you use a blog and website separately? If your blog is targeted to a very specific niche market and your website is targeted to a larger market, two sites make sense.  Some advocate creating a completely separate blog and stand alone website if you are an infopreneur. This works for authors, coaches, professional speakers etc. (a micro-site designed to sell each book, for example).  I use Melindaemerson.com and Succeedasyourownboss.com.

To get up and running quickly, I advocate hiring someone to help you set up your blog. You will have an expert to help you build the most professional presentation, create a branded banner, customize your blog with a theme, and show you the ropes.

No matter what method you decide to go with, it is very important to have a static home page on website and/or blog where what you offer is clear the moment someone lands on your page.  The headline, banner graphic, and the text all work together to keep that unique visitor on your site.

Next week, the final part of the blogging for business series: 10 Ways To Get Your Blog To Shine.

Part 1 http://succeedasyourownboss.com/09/2009/how-to-build-a-small-business-blog/

WANT TO USE THIS ARTICLE IN YOUR EZINE, E-NEWSLETTER OR WEB SITE?  You may, as long as you include this complete blurb with it:

Melinda Emerson “SmallBizLady” is a Veteran Entrepreneur, Small Business Expert and Social Media Coach who hosts #SmallBizChat on Twitter.  #Smallbizchat is the trusted resource on Twitter to discuss everything entrepreneurs need to know about launching and running a profitable small business.  Melinda’s first book, Become Your Own Boss in 12 months! A Month-by-Month Guide to Start a Business that Works! is scheduled to be released by Adams Media in early 2010.

For more tips on how start or grow your small business subscribe to Melinda Emerson’s blog www.succeedasyourownboss.com.

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How To Build A Small Business Blog

building a business blog

Building a business blog.

This is a first of a three part series on blogging for business. It is such an important issue for small businesses today that I felt it important to dedicate some real time to the topic. The series will focus on getting started at blogging, the decision to have a blog and a website or just a blog, and 10 tips to get your blog noticed.

Great blogs stand out because the writer knows who their reader is and has great content.   Getting your blog noticed takes strategy – planning, marketing know-how and good writing skills.  You can use pay-per click advertising to get your brand known, but developing a successful blog is really the best way to get noticed on the web.

Let’s look at some of the basics of creating a small business blog:

Know who you are talking to.  Don’t create a blog for you– create a blog for your readers and potential clients.  You should not write a single word on a blog until you have researched your target audience and conducted a trends analysis on that audience. It’s not hard, just do it.   Know who they are and what they need to know.  Christina Katz, author of Get Known Before the Book Deal says you need to identify your niche market, and then break down your target into several submarkets. Then use your blog as a service to your target markets.

Create an editorial calendar.  I am a former TV producer, so old habits die hard.  It’s important to build an editorial calendar to keep track of your content.  It will also help you brainstorm topics in advance.  Read articles and blogs in your industry to get ideas. Sometimes I read articles, and just a sentence from it can seed an idea for a blog post.  Avoid boring your readers to death with the same song, come at a subject from a different angle.  A well-kept calendar will also keep your blog sharp, timely, and informative.

Start developing content 3-6 months before you start blogging.  Good blogs have good content.  Take the time to write well to make sure your content is excellent.  Also, there will be days that you just do not have time to write.  It’s best to develop a mini archive of articles that you can use as blog posts when you do not have the time to write a fresh piece.  It is always good to get a timely piece that can tie-in a current event, but do yourself a favor – plan ahead. 

Determine your blog strategy.  Determine your blog publishing schedule.  The key is to remain as consistent as possible.  Some people post no more than two-to-three posts a week, but there are bloggers that put out new posts everyday. I post twice a week on Mondays and Thursdays.  While there is no specific formula for how many times a week you should post, just remember that readers appreciate consistency.

Choose the right blog platform.  There are so many choices out there to establish your blog.  WordPress.org has a huge community, with many support resources including featured plug-ins and many customization options.  You may need some help with set-up, but after that, posting is an easy process.  My blog is a customized WordPress blog.  If you don’t want to buy a domain name and hosting package WordPress.com, Typepad.com and Blogger.com might be just what you need.  If you are doing business, I suggest spending the $150.00 and personally branding your blog site.

Develop a picture library.  Adding an image to your blog posts adds a huge amount of depth to your blog.  Ahead of time, pull images that might work for your blog posts.  There are free sites such as www.Photobucket.com, www.openphoto.net, www.unprofound.com  You can also use www.Flickr.com, but use the advanced search page and check “only search within Creative Commons-licensed content” to avoid copyright issues.  There are also low cost photo sites such as www.istockphoto.com.  Pulling pictures can be time consuming, so if you start out with a library of 50 or so, you’ll save time in the long run. 

Write great headlines. Your headline can make or break your post, so choose your words carefully. It helps to think about what your reader would type into a search engine to find your information.  Use active voice and as few words as possible.  Throwing in key words is good too.  You can also use lists, numbers, how-tos, compelling questions, and famous names to draw people in.  It doesn’t matter how good your blog content is if no one will click on the link to read it.  Would you read an article titled “Growing Your Online Marketing through Blogging” or one titled “Blogging for Business”?  If you’re struggling with headlines, look at a few popular blogs to see how they do it. 

With these tips, you’ll speak to your target audience and attract a wealth of new readers. If any of these points sound difficult or time consuming, remember, you don’t have to do it all alone.  Get help from a social media coach or marketing consultant that can help you build your blog and position yourself as an industry expert in no time.

Did I miss any tips? Leave me a comment and let me know your secrets to blogging success.  

WANT TO USE THIS ARTICLE IN YOUR EZINE, E-NEWSLETTER OR WEB SITE?  You may, as long as you include this complete blurb with it:

Melinda Emerson “SmallBizLady” is a Veteran Entrepreneur, Small Business Expert and Social Media Coach who hosts #SmallBizChat on Twitter.  #Smallbizchat is the trusted resource on Twitter to discuss everything entrepreneurs need to know about launching and running a profitable small business.  Melinda’s first book, Become Your Own Boss in 12 months! A Month-by-Month Guide to Start a Business that Works! is scheduled to be released by Adams Media in early 2010.

For more tips on how start or grow your small business subscribe to Melinda Emerson’s blog www.succeedasyourownboss.com.

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Develop Webinars to Grow Your Business

Every week as SmallBizLady, I conduct interviews with experts on my Twitter talk show #SmallBizChat.  The show takes place every Wed on Twitter from 8-9pm ET.  This is excerpted from my recent interview with Roger Courville @1080group He is known as “The Virtual Presenter.” Roger is a sought-after speaker on how to improve productivity using live webinar presentations.  Roger’s company 1080 Group, LLC, is an independent training firm that helps companies learn and optimize online presentations and Webinars For more information log on to www.thevirtualpresenter.com Roger is author of The Virtual Presenter’s Handbook. Contact Roger at roger@1080group.com

SmallBizLady:   What is a webinar?

Roger Courville:  A webinar is a web-based seminar. It is a live presentation that brings presenters and audiences together from any place in the world.  Participants view the presentation via a web browser while listening to the presenter via a telephone conference call or over the computer speakers.  If your content can be shown on a computer, it is a good candidate for a webinar.

SmallBizLady:   What are webinars used for?

Roger Courville:  You can use a webinar for – lead generation, customer training, product demonstrations, etc.  The key is you must know what your call to action is and what questions to ask to help you build and advance a pipeline.

SmallBizLady:  How can a small biz owner use webinars to boost sales? 

Roger Courville Hosting a webinar is great for capturing data to building your list.  You can capture data via registration, polls, and surveys that help you avoid missing follow-up opportunities.  Combined with registration data or exit surveys, this can be powerful for building a business. 

Smallbizlady:  What are the top 5 mistakes people make with webinars?

Roger Courville Assuming people are paying attention.  A recent survey suggests 88% of attendees are multi-tasking.  Create an experience or become background noise.

Not using dialogue or asking for participation.  The presentation still might be mostly you speaking, but you wouldn’t stand in front of 20 people in-person and never ask or answer a question, would you?  Don’t wait until the end of webinar, either.  Don’t present at people.  Communicate with them.

Death by PowerPoint.  Webinars increase the importance of having visually engaging slides.  You need to engage visually or you’ll get tuned out.  The audience isn’t captive.

Poor voice quality.  I recently conducted a study on webinar presentation best practices, and out of seventeen success factors, audiences chose “quality of the speaker’s voice or delivery” second only to “user friendly webinar solution.”  Not everyone was born with a radio voice, but everyone can use what he/she has with passion and inflection.  Remember to enunciate, and remember that what sounds exaggerated to you doesn’t sound exaggerated to your audience.

No prep or rehearsal.  Most people over-estimate their ability to “wing it.”  You’re a professional businessperson, be a professional presenter.  And professionals rehearse.

Smallbizlady:  How can you get people to attend your webinar?

Roger Courville Present a topic of value, and people will attend.  More important, if it’s quite valuable to them, they’re more likely to engage.  Multi-tasking is high in webinars.  Shut off the sales-speak or they’ll ‘change the channel.’ 

Smallbizlady:  What is the best day and time for webinars?

Roger Courville The best day and time to host a webinar is the day and time your audience is most likely to attend.  If you were to schedule a meeting with them, what do you think would be the tme in their week they’d be most likely open? The most common days/times are Tuesdays, Wednesdays, and Thursdays between 9am and 2pm local time.  That said, I’ve seen fabulously-attended webinars at odd times or right before holidays. 

Smallbizlady:  How long should a webinar be? 

Roger Courville For most presentations, unless you’re utterly awesome, keep it to less than an hour.  Training webinars are the one exception, but even there, the trend is to “chunk” content and distribute them over time rather than try to tackle too much in one session. 

Smallbizlady:  How frequently should I interact with people during a webinar?

Roger Courville Think about how frequently you’d interact in-person and make it a point to do it more frequently online. You’ll never command 100% attention, but make it a point to learn how to connect with them naturally.

Smallbizlady: Should I make recordings of my webinars?

Roger Courville I think you should always make recordings.  They’re simple to make, and they’re great backup.  Offering the recordings can be a great tool to generate additional leads, and share with someone who wanted to attend the live webinar but couldn’t.  Be sure to think through what parts of your sales process need to be live via a webinar versus what can have impact as a recording.

Keep in mind, recordings can be an awful way to deliver mission-critical messages.  Recordings don’t engage like live dialogue, and if the content is important, consider whether or not it will be effectively consumed in a recording. 

Smallbizlady:  Can I charge for webinars?

Roger Courville Absolutely.  Just like you can charge for content that is valuable that is distributed in any other medium.  Even if your webinar is free ask yourself “What would they pay for?”  Plan content that someone finds valuable, and then if it’s free there is just that much more incentive for them to register and attend.

Smallbizlady:  Can a webinar be a direct sales pitch?

Roger Courville Yes – if you’ve promoted it honestly.  Clarity in the promotional and registration page content is key.  Don’t try to boost attendance by pitching one thing and then slipping in a sales pitch. 

Alternatively, if invitees know what they’re showing up for, a direct presentation of your product or service, a webinar can be a great way to connect with people – and gather valuable feedback to advance the sales process.

Smallbizlady:  What do webinar attendees hate the most?

Roger Courville Presenters who read slides or scripts.  I know when I’m in the audience and this happens, I always want to ask, “Why didn’t you just give me a document and save us both some time?”

Content that is not as advertised.  We spoke about this already, but let me put an exclamation point behind it:  trust is the new currency of trade.  Don’t risk your brand to get a few extra attendees.

Presenters that drift off-topic.  Remember that they’re giving up something more valuable than money – their time.  Respect that by delivering what you promised.

Smallbizlady:  Name some top webinar software solutions?

Roger Courville The top players are Webex, Adobe Connect,DimDim Citrix Online, MSFT LiveMeeting, but there are 200 players – many good ones.

My recommendation is to think “easy to use,” “capturing valuable data,” and “easy to make recordings” as you shop around for a service to use.

It’s important to think about what you want to accomplish.  Free is free for a reason:  don’t save 30 bucks on a webinar solution and waste hours doing extra production or missing valuable data that could help you close sales.

Smallbizlady:  What about video?

Roger Courville Video is a valuable tool when it’s the right tool for the job.  Much of the time, however, I find clients want to use video to compensate for bad slides or a slow-moving presentation.  Remember that any additional technological “ask” of your audience means you have that much more chance of an attendee having a poor experience.  I recommend using video only if it’s critical to what you need to show, but often it’s not. 

Smallbizlady:   Why should a business owner consider conducting webinars?

Presenting in a webinar changes the focus of your audience.  How you use your voice and how well you prepare your slides increases in importance.

I’ll never advocate replacing all face-to-face talks, but I do believe that any business owner who doesn’t expand their bag of tricks is missing out on new opportunities.

Smallbizlady:   How can you turn a teleseminar into a mini-webinar?

This will appear like an ad hoc presentation, but it’s really a sales tactic.   To turn a phone call into a webinar opportunity ask you audience “Can I show you something in the next eight minutes?” at the push of a button. It a great way to  shorten the sales cycle by making tomorrow’s appointment today’s presentation.

If you found this interview helpful, join us on Wednesdays 8-9pm ET follow @SmallBizChat on Twitter. 

How to participate in #SmallBizChat: http://bit.ly/S797e

For more tips on starting or growing your small business subscribe to Melinda Emerson’s blog at www.succeedasyourownboss.com

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Managing Difficult Clients

Does this sound familiar…”How many 16 hour days is this project going to take?” “My client has saboteurs working with me on this project,” “This project started with an Managing Difficult Clientsunrealistic deadline and has gotten crazier every day since.” If you have said any of these phrases out loud to yourself recently – you are not alone.  Professional service businesses, particularly creative service businesses can really get abused and lose profit margin to rework.

Unanticipated hours spent trying to please a client that is never satisfied can drain you and your business like a vampire.  From the countless unnecessary revisions, to the “I don’t know what I want, but I don’t want that” dance or too many people allowed to influence the look and feel of your project.  Then there’s the real kicker– the client beat you up on price in the first place.  After more than a decade in business, I have seen that devil more than a few times-and now I have strategies to cope.

When it seems like nothing that you do is right, forget about preserving the relationship – save your sanity instead.  With a client who just won’t be satisfied no matter what you do, you need to operate defensively. 

Smallbizlady’s Rules for Managing Difficult Clients

  • Never start work without a signed agreement and at least a 50% deposit.
  • Don’t accept less than your standard fee without a good reason.
  • Reserve the right to adjust the budget if the scope of the project changes.
  • Make sure the budget is significant enough to hire a project manager to help you.
  • Have a kickoff to meet all the key stakeholders.
  • Create a project timeline and then have the client sign off.
  • Develop a detailed project plan with assigned task and deliverables.
  • Praise stakeholders openly who are helpful.
  • State clearly in your contract agreement, and every time you send over a draft how many business days the client will have to review the draft based on the project timeline.
  • Insist on a single point of contact.
  • 1 edit, 1 revision -That’s it! All additional changes are billable for time and materials hourly.
  • Use a signed work order for revisions. Before additional revisions are made, make the client sign a work order to approve any additional charges.
  • Over communicate with status reports.
  • Document all communication, just in case you need to prove ridiculous directives after the fact.

 If you are a project-based company it may make sense to invest in a project management software/file share program such as GoPlan, Microsoft Sharepoint, or SharedPlan Central. These programs allow you to give restricted access to clients and your project team 24/7.  It will also keep you from having 42 emails back and forth about the same project.

Always make time to fill your pipeline.  Do not fall into the trap of spending all of your time on one extremely demanding clients to the point where you can’t devote yourself to any new opportunities.  Say “no” or “that’s impossible” when necessary.

Take great care of customers, who love your work and acknowledge your dedication and professionalism.  They are rare, but they are the backbone of your long-term business success.

You will not love all of your clients; not everyone is a good customer.  The great thing about being in business for yourself is that you can move on from difficult clients after their nightmare project is over. Never be afraid to cut your losses and move on.

Have you ever dealt with a difficult client? How did you handle the situation? Share your story in the comments.

WANT TO USE THIS ARTICLE IN YOUR EZINE, E-NEWSLETTER OR WEB SITE? You may, as long as you include this complete blurb with it:

Melinda Emerson is a Veteran Entrepreneur, Small Business Expert and Social Media Coach who hosts #smallbizchat on Twitter.  #Smallbizchat is the trusted resource on Twitter to discuss everything entrepreneurs need to know about launching and running a profitable small business.  Melinda’s first book, Be Your Own Boss in 12 months or Less; A Month-by-Month Guide to Start a Business that Works! is scheduled to be released by Adams Media in early 2010.

For more helpful tips to start or grow your small business subscribe to Melinda Emerson’s blog. http://www.succeedasyourownboss.com

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How to Quit a Job to Start a Business

Each week as Smallbizlady, I conduct interviews with small business experts on my weekly Twitter talk show #SmallBizChat. This is excerpted from my #SmallBizChat interview @SherriGarrity.  Sherri is the founder of Corporate Fugitive, a company that provides business and marketing coaching to aspiring entrepreneurs and business owners who want to go from overwhelmed to extraordinary.

In 2007, she walked away from a raise and a successful marketing career in the corporate world to start her own consulting business. During her transition she found that there wasn’t a lot of information and support out there specific to entrepreneurs coming out of a corporate environment – so she established Corporate Fugitive. She has lots of free articles and how-to information on her site at http://www.corporatefugitive.com

Smallbizlady: How did you become the corporate fugitive and what are the typical reasons people quit their jobs to start a business?

Sherri Garrity: Many people choose to leave careers behind because they want flexibility, or have reached a ceiling in their income and want to have more control over their futures. Other common reasons are a desire to leave a legacy and create something, to fulfill a dream or passion. People also start businesses because of a change in life circumstance like job loss, relocation, or post retirement. In my case I hit a wall energy and health-wise and decided that I wanted to be able to spend more time at home with my young child.

Smallbizlady: What is the number one mistake you see people making when they quit a job to start a business?

Sherri Garrity: The biggest mistake I see is when someone does not take the time to truly consider what they want from a business. As a small business owner there is little or no line between life and work, and so if you don’t take the time to really think about your income goals, the way you like to work, the kind of flexibility you want, etc. you can easily create a business that simply becomes a job in disguise.

Smallbizlady: What is the best case scenario for a start-up entrepreneur?

Sherri Garrity: When you can create a business that is uniquely suited to you, by taking the time to consider what’s best for you, who you’re ideally matched to serve, and you create the  business model that really fits you, it’s absolutely extraordinary and totally rewarding! This is the moment I strive for with business owners, is to see the light go on and their eyes widen when they realize the business is there for them to create exactly in the way that’s custom fit for them.

Smallbizlady: What are the things that someone can do first like maybe even before they quit their day job?

Sherri Garrity: It is best to do the research and test the waters while you’re still working. Think about what you want, research others who have businesses you like, and check out the market. Once you know what you want, it’s relatively easy to start a home-based business, especially with the online tools we have today. The other thing is I think what’s really valuable is to learn some basics about marketing and business and I’m not talking about being a master but you know, get some basic knowledge while you have the time to learn and your income is not dependent on it. Finally, build your network. Today with social media this is so much quicker than it used to be. Get out there and don’t worry about perfection, just take action.

Smallbizlady: What tips do you have for people who are still working for an employer while they’re developing their business?

Sherri Garrity: I think the number one is for first of all, keep it separate. You know, one of the biggest challenges, if you’re working while you’re starting a business, is what to tell people. Keep the worlds separate as much as possible and while you’re representing your employer, be the consummate professional and do your best job and absolutely do not market your independent services where you work. That’s a big no-no. It’s just not ethical and that’s not going to serve you if you try to market yourself at the same time. But if you’re out on your own time, attending an event or something, introduce yourself as the owner of your business, and do not mention that you’re also working for someone else. This makes you look disloyal to your employer and also not serious about your business. So keep it separate.

The second tip is to use the predictable income you have to invest in some of the tools you’ll need in your business.

Smallbizlady: Popular business advice is to save several months salary, or use someone else’s money to start your business. Do you have any advice in this area?

Sherri Garrity: Most of the 2500 or so new businesses that are started every day in Canada and the USA are started as sole proprietorships. Most are service based and also home based meaning most of us tend to transition from a job to working at home and usually on our own, providing services in our professional backgrounds. The first piece of advice I give to anyone contemplating making this leap is to go through the basics of what you want in a business, what you need to live on, what you’d ideally like vs what you have to make, and so on. Everyone has a different circumstance and this is also why I think that these kinds of generalized statements are unrealistic. As far as business loans go, it really depends on your type of business. Most of my clients are solo professionals who work from home providing a service and so wouldn’t require or likely qualify for a typical business loan.

Smallbizlady: What should someone expect when they quit?

Sherri Garrity:  The biggest fear people have is where they are going to get clients and how they’re going to get the money flowing. These are valid concerns, but luckily with some planning and forethought you can get things rolling pretty quickly, although you shouldn’t expect to be replacing your income right away. If you do your homework and keep marketing you’ll get the work and this will lead to more.

Smallbizlady:  Do you need to change your mindset to become an entrepreneur?

Sherri Garrity: I think the issue that no one really talks about that can be really difficult is the total mindset shift that is required. I joke about the “corporate detox” process but it really doesn’t feel that funny when you’re in the middle of it and no one told you what to expect. It can be completely exhilarating and completely terrifying at the same time. You lose your identity as an employee and all of its social stature and you enter the no man’s land of the not yet successful business owner. The other thing to remember is that you’re doing the unexpected and so many people who know you will think you’re crazy to walk away from the so called security of a corporate career. You need to develop a thick skin.

Smallbizlady: I have heard you say that business owners should CHOOSE their clients. Most think it’s the other way around. Can you explain that?

Sherri Garrity: Especially coming out of a traditional employee relationship we tend to think that our marketplace dictates our business and unfortunately many people who start businesses just take whatever work comes along. I advise that it is entirely possible to choose your clients and not only that, you SHOULD choose. You will actually make more money and enjoy your business more if you can tap into a specific unique talent that has huge value to the ideal client. Once you set up services that complement your skills and work preferences, this will make your marketing efforts more effective. You’ll be able to attract clients and connect with them in a way that will ensure they are the right fit for you. This is how you build a business instead of creating a job for yourself!

Smallbizlady: Many new business owners spread themselves really thin to take on work that maybe doesn’t fit them. They dream of getting a big client. You like to call this an anchor client. Can you talk about that?

Sherri Garrity: Many business owners are just so happy to get clients that they take whatever comes along. They think if they can land that one big secure, regular paying client that they’ll be set. This is sometimes called the anchor client. The problem with an anchor is that it is designed to weigh an object, in this case you, down! Be careful. Be clear to define your market and your ideal client. Be clear on your service offerings. It’s better to start out with less, but highly focused work than to spread yourself thin or to take clients on that don’t fit where you want to go. Also, if you are going to seek a big client, be sure you are not overly dependent on one or two for your survival.

 The biggest danger of an anchor client is that you become complacent and you stop marketing. Never stop marketing.

Smallbizlady: Many new business owners have a problem with cash flow. Can you give us advice on this?

Sherri Garrity: Cash flow is really critical. You can have high fees and lots of clients and be really strapped if you are waiting a long time to get paid. The best way to ensure consistent cash flow is to make sure you’re always marketing. The marketing actions you’re taking today are what turn into cash flow months down the road. Also structure your products and services in such a way that you’re getting predictable and regular payments. There are many ways to set your business up to encourage this.

Smallbizlady: How much time do you think should be spent on marketing and managing their business versus doing the actual work of their business?

Sherri Garrity:  I advise people they should be spending at least the equivalent of a day per week on this. In all businesses this is critical, but it’s even more so in new businesses that aren’t established yet. You can think of the business in two broad categories: marketing and operations. Marketing is the routine activities that keep you in front of your ideal client. For example, you should be spending your time developing new contacts, following up with current or past customers, attending networking events, and drawing clients in with activities like speaking, writing and so on. Think of this as part of your job as a business owner rather than a special project or something.

The other category is marketing operations. On a regular basis you must revisit your broader business and marketing plan. This means creating new services and products ahead of time, and rolling them out in a well thought out fashion.

If you found this interview helpful, join us on Wednesdays 8-9pm ET follow @SmallBizChat on Twitter. 

How to participate in #SmallBizChat: http://bit.ly/S797e

For more tips on starting or growing your small business subscribe to Melinda Emerson’s blog at www.succeedasyourownboss.com

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What Project Runway taught us about Niche Marketing

Project Runway started its 6th season recently with a bang. The producers got the brilliant idea to bring back 8 top designers from the past seasons to have a “where are they now” face off: Project Runway: All Star Challenge.” It debuted last Thursday on Lifetime. 

Daniel Vosovic

Daniel Vosovic

The two hour special featured many of our favorite contestants from past seasons of Project Runway including my favorite reality star Santino.  It was a huge lead in to the season premiere.  I do not have many TV shows that I try to watch religiously, but Project Runway is one.  This hugely popular show, hosted and created by Super Model Heidi Klum, made a surprising switch of networks from Bravo to Lifetime, but that hardly could keep diehard fans away.  

Now, let’s get to how all of this is connected to niche marketing.  The person who took top honors on this special All Star Challenge was the Daniel Vosovic (Season 2 finalist.)  I wasn’t a huge fan of four pieces that Daniel designed, except for his black and white evening look for the red carpet which I did think was fierce.  The judges for this special challenge were fashion editor Nina Garcia, designer Michael Kors, Heidi Klum and guest judge, legendary designer Diane Von Furstenberg.   

While all of the four finalists created amazing designs, clearly worthy of a fashion week solo showing, what the judges said about Daniel’s collection struck me as something that could help any small business owner.  Michael Kors said that what he liked about Daniel’s collection was that each piece was designed for the same woman. Designer Daniel Vosovic could see the face of his customer. He knew who his client was and designed his mini collection with her specific point of view.  Whereas the other designers showed more versatility, Daniel’s collection was for a specific niche client.  Daniel’s client would never rock an evening gown on the red carpet so he did not make one. Diane Von Furstenberg judged his red carpet creation as “perfect.”   

The other challenge contenders were Korto Momolu (Season 5 finalist), Chris March (Season 4 finalist), Sweet P (Season 4 contestant) were also in the final 4.  Daniel won $100,000 and a trip for two to Paris and a fashion spread in Elle Magazine. His first collection debuts in February 2010. 

In the face of competition of equal quality, niche marketing is an excellent way to stand out in a crowded marketplace or on the runway. 

WANT TO USE THIS ARTICLE IN YOUR EZINE, E-NEWSLETTER OR WEB SITE?  You may, as long as you include this complete blurb with it: Melinda Emerson “smallbizlady” is a Veteran Entrepreneur, Small Business Expert and Social Media Coach who hosts #smallbizchat on Twitter.  #Smallbizchat is the trusted Twitter resource to discuss everything entrepreneurs need to know about launching and running a profitable small business.  Melinda’s first book, Be Your Own Boss! How to Quit Your Job and Start Your Own Business 12 Months or Less! is scheduled to be released by Adams Media in early 2010.

For more tips on how to start or grow your small business subscribe to Melinda Emerson’s blog. www.succeedasyourownboss.com

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Managing a Crisis In Your Small Business

Every week as SmallBizLady, I conduct interviews with experts on my Twitter talk show #SmallBizChat.  The show takes place every Wed on Twitter from 8-9pm ET.  This is excerpted from my recent interview with Jane Jordan-Meier @aussiechic on Twitter.  Jane is a famous import from Australia.  She has worked for many years in and around the media and consulted on crisis communication in the sports industry and with corporate clients.  She’s run two million dollar businesses, including her own PR firm.  She’s also working on an upcoming book on crisis media management. 

SmallBizLady:  What are the warning signs that you are in the midst of a business crisis?

Jane Jordan-Meier:  1) Sudden unexpected, unwanted media attention; sudden unexpected negative mentions on twitter, negative video on You Tube.  2) If a relatively flat-performing employee is enjoying unprecedented success.  They could be doing something illegal or against company policy.  3) A customer who used to complain a lot has suddenly stopped voicing their opinion so strongly. They are probably on-line being nasty.  4) Unfortunately many business crises go unnoticed, are deliberately avoided or pushed under the proverbial carpet – until something gets the nation and the business’s attention think United Airlines, smashed guitars and a You Tube hit

SmallBizLady:  Are there any special skills needed for effective crisis communication?

Jane Jordan-Meier:  You must be very calm under the intense pressure.  It’s best to show empathy – put yourself in your customers/employees/victims’ shoes.  Be authentic, genuine & transparent as opposed to evasive, defensive & negative.  Be humble & admit when you’re wrong.  Be tactical in your responses, never appear reactive.  To speak persuasively, speak in everyday language to command a high level of respect.

SmallBizLady:  What is a crisis communication plan and why does a small business need one?

Jane Jordan-Meier:  When the unexpected happens you need a plan for what to say, when to say it, how to say it, where to say it, why and who will communicate the critical messages. A crisis communication plan is designed to minimize damage to the business brand and basically shapes how the story is told.  Knowing what to say and having a plan for what to say and DO is far better than having to “make it up” in the heat of the moment.  Most businesses that go thru a crisis loose significant business. 40% never re-open, 25% fail within 2 years.

SmallBizLady:  What needs to be in a crisis communication plan?

Jane Jordan-Meier:  The #1 thing to have is an up to date contact list!  It sounds simple but so many businesses fail to keep theirs up to date.  The list should include the business owners, an identified spokesperson, key vendors, external advisers (e.g. legal, CPA, PR) key clients (top 5 list), one-page fact sheet on the company, the products (and logo) in camera-ready condition & available on a CD/DVD in generally-accepted word processor format.  You also need a pre-written frequently asked questions list that you have generated through your crisis scenario planning.

SmallBizLady: How long does it take to put a plan together? How do you get started?

Jane Jordan-Meier:  Start by imagining what could go wrong – the more bizarre the better.  Ask tough questions and involve your staff.  How would it look if our problems were on the front page of the Wall Street Journal?  Would we survive that test?  Practice scenario playing – get a facilitator or someone independent from outside the business to help you brainstorm.  You could do a plan in five minutes on the back of an envelope over a lunch if you ask the right questions! A good basic plan will take about 20-30 hrs.  Spend $1 on preparedness and save $9 on response.

SmallBizLady: What do you say in a crisis? What are the rules?

Jane Jordan-Meier:  There are 3 key questions that need to be answered in every crisis – what happened? How did this happen? What are you going to do to ensure it never happens again?  There are also some critical no-no’s in a crisis.  Release a statement within the first hour of something happens.  Telling angry or frightened people to calm down has the reverse effect.  Acknowledge the public’s concern and apologize for mistakes.

SmallBizLady:  Should you use the same tactics in managing a crisis online as you would with a typical business crisis?

Jane Jordan-Meier:  One of the big problems today is that a lot of people are treating every negative comment on-line as a crisis, when it’s not!  It’s a negative issue that needs to be managed.  The big difference today is speed – your reputation could be tarnished in hours if not seconds, so if it’s a REAL threat to your business ENGAGE & engage quickly.  Also it depends if the issue goes viral or is isolated to a couple of negative tweets.  The speed may have changed but the principles have not – act fast, tell it all and do it so with compassion, authenticity & transparency.

SmallBizLady: Can you list three steps to protect your reputation online?

Jane Jordan-Meier:  Most important asset to any business, small or large, is its employees so keep them engaged and informed.  Unhappy employees can turn rogue.  Be authentic, be engaged, and be prepared to share insights and tips.  Be a good corporate citizen.  Never spam.  Never attack, put dollars in the trust bank.  Set up listening posts to monitor your brand – check twitter 3 times a day and key blogs daily.

SmallBizLady: How do you manage the media in a crisis?

Jane Jordan-Meier:  Act fast; get a statement out within the first hour that says what happened & what steps you are taking to fix the problem.  Respect and meet media deadlines, and be available.  If not they will turn to someone else to fill the vacuum & that person is unlikely to have your best interests at heart.  Have a strong, simple, consistent message & run it through the cynic filter before you speak or do anything.  Give some background to the situation to put the incident into context, BUT only after you have expressed empathy & talked about the actions you have taken.  Never repeat the negative of the question – state what you are doing in positive, use active language. Hire a PR person to assist with media training.

SmallBizLady:  Who should be a spokesperson in a crisis?

Jane Jordan-Meier: It depends on the type and scale of the crisis, and whether your business has a significant profile in your industry or town.  Go with a spokesperson that is well-spoken. If the CEO does badly, where do you go from there? The spokesperson must have credibility, must be believable, must look and sound trustworthy to be acceptable to your key audiences. The spokesperson must be able to handle the anxiety of standing before reporters and cameras.  If you run a franchise, then you as the franchise owner may have more credibility in the local area then the President of the franchise corporation.

 If you found this interview helpful, join us on Wednesdays 8-9pm ET follow @SmallBizChat on Twitter. 

How to participate in #SmallBizChat: http://bit.ly/S797e

For more tips on starting or growing your small business subscribe to Melinda Emerson’s blog at www.succeedasyourownboss.com

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How to Run a Successful Home-based Business

Many folks think that building their own home-based business is the opportunity of a lifetime.  We fall in love with the idea of being our own boss, setting our own schedule, even the idea of no longer having to wear a corporate uniform every day is a huge draw for some would-be entrepreneurs.

Every day, I see ads on the internet and twitter, “How to make $1000 a day from home.” or “I made $671 today on Twitter, let me show you how.” There are a lot of opportunities out there but none of them will make you a fortune overnight.   In fact, if someone tells you that, they are lying to you and just trying to get your enrollment fee in their program.

When I was a kid my father told me, “There are no free lunches. You get what you pay for.”  In terms of business, his advice is still true. There are NO legit get-rich-quick schemes.  Do not be fooled.  Home-based businesses are enterprises based on direct transactions, not just entities where checks start magically appearing in the mail.

Most of the self-made millionaires I know, said it took 5 to 10 years for them to become an overnight success. There are all kinds of  multilevel marketing programs (MLM) out there, but beware of the business model that has more emphasis on signing other people up to sell, as opposed to selling the actual product. 

Real effort and thought is required to build a successful business, and much of it is required before you ever open the business.

Develop a Lifeplan Have you really thought about what your life is going to be like as an entrepreneur. Will you work 7 days per week, 12-hour days? Do you have the energy to work like that? Working all alone in a back bedroom or in your basement behind a lonely PC could be a big adjustment.  Isolation is the enemy of entrepreneurship.  Working at home can also present a lot of distractions such TV watching, noisy neighbors, personal calls phone, napping, chores etc. How will you combat your environment?

Build Your Network People do business with people they like and know. Are you now more internally at your company than externally?  Do you have a complete Linkedin profile?  How many times per month do you attend or plan on attending networking functions?  Everywhere you go, you need to talk up your new business.  Try the hair salon, trade association, supermarket, your child’s daycare – even at your current job.  Build the contacts you will need to build your business.  Always be ready to promote your business.

Know Your Industry Have you done extensive business research on the market and industry trends?  Even if you are going to sell May Kay, you need to know how many other Mary Kay ladies are in your area or operate in your church.   Is the market saturated?  Is there already a lady with a pink Cadillac in your neighborhood who’s cornered the market?
Develop a Marketing Strategy How will you do the bulk of your advertising and marketing?  Will you strictly use the internet?  Will you blog and use article marketing to attract clients?  Will you outsource your social media? Will you need a social media coach or virtual assistant to help manage your internet footprint?  Whatever your strategy, you will have limited time and resources to make a big splash, so be willing to do what your competitors are not willing to do to get noticed in the marketplace..

Develop Strategic Alliances Approaching a complementary business is a great strategy.  You can help each other grow in business, trade tips and resources.  If you are a massage therapist, partnering with a chiropractor could be a good move and a great referral business.  See what kind of referral agreement you can work out. You never know what kind of deal people might be willing to make with your business.  Now, not every business owner will be eager to partner with you, but networks are built one relationship at a time. You will never know until you ask.  They might not be interested now, but maybe later…

Having a home-based business is like opening any other business except that your business happens to be headquartered in your home.  If you plan well, do your market research, build your network before you start and while you are running your business, develop a comprehensive marketing strategy, and build strategic alliances your business will be far more likely to be successful.

WANT TO USE THIS ARTICLE IN YOUR EZINE, E-NEWSLETTER OR WEB SITE?  You may, as long as you include this complete blurb with it:


Melinda Emerson “smallbizlady” is a Veteran Entrepreneur, Small Business Expert and Social Media Coach who hosts #smallbizchat on Twitter.  #Smallbizchat is the trusted Twitter resource to discuss everything entrepreneurs need to know about launching and running a profitable small business. 
Melinda’s first book, Be Your Own Boss! How to Quit Your Job and Start Your Own Business 12 Months or Less! is scheduled to be released by Adams Media in early 2010.

For more tips on how to start or grow your small business subscribe to Melinda Emerson’s blog.www.succeedasyourownboss.com

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How to Attract Clients as a Speaker

From time to time as SmallBizLady, I conduct interviews with experts that could benefit my audience. This is excerpts from my #smallbizchat interview on Twitter with professional speaker Marquesa Pettway @speakertalk. Marquesa speaks in approximately 10 cities or states per month elevating and transforming audiences. Marquesa is a leader in Toastmasters, Iota Phi Lambda, and the National Speaker Association which gives her opportunities to help other speakers.  If you are interested in building a career as a professional speaking her coaching website is www.NationalCenterSpeakerTraining.com.  She also hosts a popular radio show http://www.blogtalkradio.com/speakertalk.  I even worked with Marquesa years ago when I first started speaking professionally.  She is an excellent resource.

SmallBizLady:  Why is public speaking a great way to attract clients?

Marquesa Pettway: Public speaking allows you to reach a lot of potential clients at one time and build instant rapport.

SmallBizLady:  What are the key attributes for being a successful speaker?

Marquesa Pettway: Understanding storytelling, if you can learn to be persuasive and be authentic, the audience will love you

SmallBizLady: What is the speaker platform?

Marquesa Pettway: The speaker platform is any opportunity you have to speak publicly about your expertise.  If you have a speaking platform you are adding professional speaking to your business model. You are marketing yourself as a paid speaker.

SmallBizLady:  Do I need to have a specific expertise to be successful speaker?

Marquesa Pettway: It’s important to be perceived as an n expert for the topic you choose to speak on, people buy from experts. Know everything you can about your expertise.

SmallBizLady:  If speaking terrifies me, what should I do?

Marquesa Pettway: practice, practice, practice, start with toastmasters for support

SmallBizLadyIs it important to practice before attempting to do a presentation?

Marquesa Pettway: Absolutely you need to practice.  Speaking is a real skill.  You need to practice speaking in clear thoughts that people can grasp.  Toastmasters is a great resource and doing free speeches is another good way to practice.

SmallBizLady:  How often should I speak and should I charge?

Marquesa Pettway: Speak as often as you like, the more you speak, the better you become, the more you can charge.

SmallBizLady: What if I’m not getting paid, is it worth it?

Marquesa Pettway: Yes, you can get paid in other ways, quality recordings that can be used as demos, introductions to decision makers, back of the room sales, consulting and coaching opportunities, etc.

SmallBizLady:  Is it ok to sell products or services from the platform? If so, how?

Marquesa Pettway: Yes, keep it short and make your sales pitch very simple, but remember you must deliver tons of value for free and do not oversell, it will turn the audience off.  Make an irresistible offer that is only good for that presentation; sense of urgency and make it easy for audience participants to sign up.

SmallBizLady:  Are there any systems I need to set up for success as a speaker?

Marquesa Pettway: Yes, a one page sign up form.  A one page form for evaluation and referrals in one. Offer a prize to get the email address of all audience participants. Have help and keep it moving.

SmallBizLady: What are the basic marketing materials I need to get speaking engagements?

Marquesa Pettway: To book speaking engagements you need to prepare a speaker one sheet, your signature speaking topics, a basic website, and have a positive attitude. Use this link as a guide http://TwitPWR.com/mN4/

SmallBizLady:  How do I prepare for questions that my audience may throw at me?

Marquesa Pettway: Anticipate the questions in advance by preparing at least 10 questions.

SmallBizLady: How do I follow up once I speak?

Marquesa Pettway: Contact people from the evaluation/referral forms

If you found this interview helpful, join me on Wednesdays 8-9pm ET for @SmallBizChat on Twitter.  For more tips on starting or growing your small business subscribe to Melinda Emerson’s blog at http://www.succeedasyourownboss.com

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Podcasting for Your Small Business

From time to time as SmallBizLady, I conduct interviews with small business experts that could benefit my audience. This is excerpts from my #smallbizchat interview on Twitter with @podcaststeve.

Steven L. Lubetkin, operates Professional Podcasts LLC, an award-winning producer of radio, TV and other multimedia content distributed over the Internet as podcasts. Steve is a Senior Fellow of the Society for New Communications Research, a global think tank for advanced study of new communications tools, technologies and emerging modes of communication, and their effect on traditional media, professional communications, business, culture and society.  He contributes to AllVoices.com and NowPublic.com.

Steve published an article on podcasting in Bank Marketing Magazine. The download is available at http://www.lubetkin.net/docs/ABABankMktg-Podcasting.pdf

Smallbizlady: What is a podcast?

Steve Lubetkin:  A podcast is just an audio file distributed via the internet. People can download to mp3 players or onto a CD and play in car, while working out etc.

Smallbizlady: Why should small businesses do podcasts?

Steve Lubetkin: No one under 35 reads newspapers or looks at ads. You need to be high up in Google search. Podcasts help a lot!

Smallbizlady:  Is it expensive to produce podcasts?

Steve Lubetkin: No. You can do it yourself, although it should sound professional. All you need digital audio recorder and a computer. There’s good free software to edit.

Smallbizlady: What recording devices do you suggest?

Steve Lubetkin:  Check out BSWAudio www.bswusa.com for recorders. Olympus makes several under $150

Smallbizlady: What free software programs should you use to create and edit podcasts?

Steve Lubetkin: A good free recording/editing software is Audicity.  It is available for Mac and PC. Garageband is another MAC option. If you do not have a recording device, use can Skype to record an interview over the free internet phone service using the software Pamela (a free software program) on your computer.

Smallbizlady: Shouldn’t it sound like I’m not a professional?

Steve Lubetkin: Absolutely NOT! See top 100 podcasts in iTunes. They are mostly professionally produced. People prefer good quality pods. Don’t scrimp.

Smallbizlady: What should podcast include?

Steve Lubetkin: Don’t do a commercial. Be real, talk about your expertise in interview format, try not lecture! Small businesses should use to show they are experts and have solutions for clients. Anything you could hear on radio or see on TV you can do in a podcast. It’s your own radio or TV station. Be creative!

Smallbizlady: What are good resources for learning how to produce podcasts?

Steve Lubetkin: Tod Maffin’s book, http://todmaffin.com/book; NPR book Sound Reporting, http://bit.ly/9lFlW – as for free resources, try About.com has podcasting pages, Blubrry.com & libsyn.com have how-to features.

Smallbizlady: Can you list some free sources where I can host my podcast?

Steve Lubetkin: I suggest libsyn.com, podbean.com, blubrry.com they are all good podcast hosting platforms with RSS and other cool tools.

Smallbizlady: What about the fee-based podcasting services?

Steve Lubetkin: Powweb or Globat are low cost options and they work well with WordPress.

Smallbizlady: How does Google find my podcast?

Steve Lubetkin: RSS feed is important, consider feedburner.google.com. Learn about text metatags, embed in podcast mp3 files.  Metatags are text fields you fill out using your recording program or a tag editor program. artist, title, genre, keywords, etc.

Smallbizlady: How do I get my podcasts listed on iTunes?

Steve Lubetkin: An iTunes supported RSS Feed will automatically be generated for you by your hosting service such as Podbean. You need to Set iTunes options. Podbean provides an easy-to-use iTunes setting preview page. You can easily change all iTunes related options in this single page by clicking on ‘Settings’ in the main menu, then selecting ‘iTunes/Advanced.’ Once you set these options up, they submit your podcast to iTunes and it shows up in the store.  For additional info on iTunes check out podcast specs at http://is.gd/1Fonk

Smallbizlady: Shouldn’t it sound like I’m not a professional?

Steve Lubetkin: Absolutely NOT! See top 100 podcasts in iTunes. They are mostly professionally produced. People prefer good quality pods. Don’t scrimp.

For more tips on starting or growing your small business subscribe to Melinda Emerson’s blog at http://www.succeedasyourownboss.com

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Niche to Get Rich

From time to time as SmallBizLady, I conduct interviews with small business experts that could benefit my audience. This is excerpts from my #smallbizchat interview on Twitter with  Isabella Murphy @nichelady.  She’s a Product Creation Specialist, Niche Marketer – CEO of Staying Paid.com – making payday come everyday through strategy, not chance!  She is a professional writer, and blogs for pleasure and profit. The Nichelady is generally known on the Internet for such concepts as “staying paid around the clock” and “leverage.”  She can be reached at nichelady@gmail.com

SmallBizLady: What is @smallbizchat?

Isabella Murphy: The perfect way to approach a niche audience – get connected & stay connected, share real-time experiences

SmallBizLady: Thank you Isa, I appreciate that you think so highly of what we try to do on #smallbizchat.

SmallBizLady: Lets get started. What is a niche?

Isabella Murphy: A niche is small enough to both highlight & appreciate your focus on them, but large enough to create products & services 4

SmallBizLady: What are the benefits of niche marketing?

Isabella Murphy: The benefits of niche marketing – lower advertising costs compared to “untargeted” ad campaigns (read: anyone who does X) Another benefit is ease of entry – smaller group, easier to leverage passion & systematic product/content creation for sales.

SmallBizLady: What is a niche mentality?

Isabella Murphy: A niche mentality is when a small business owner knows up front that they want to be a specialist in their industry focusing on a specific audience of customers.

SmallBizLady: What is the difference between a fad and a niche?

Isabella Murphy: Seasonal niches or fads are fine as a business model if you go into it fully understanding that it’s a fad which represents a short term revenue opportunity.  It’s not a long-term business strategy – Good for leading in with limited time offers. Fads fade giving rise to other, related products to sell. Niches are strategic marketing positions in tan industry. You want a very specific customer.

SmallBizLady: How should a business owner find their niche?

Isabella Murphy: Take a realistic inventory of what you like to do what your friends/assoc/family are passionate about and/or annoyed about.  You find your niche often by seeing what people are either stark raving mad about or passionate about. I do a lot of trend watching.  I’m on trendwatching.com’s list. I also read the newsstand headlines & newspapers

SmallBizLady: How do you make sure your niche is viable?

Isabella Murphy: You need to be careful, with too specific a niche you run out of room to grow, with too broad of a “niche” and you don’t have enough time to really penetrate the market before you run out of financial resources.

SmallBizLady: What are the downsides of having too specific a niche?

Isabella Murphy: Not enough profitability – forced to leave the niche due to lack of sales – customers may only see you as a provider of that particular niche solution and may reject your attempts to eventually expand.

SmallBizLady:  Give 3 tips for evaluating a niche?

Isabella Murphy: 1) Can you spot their three biggest problems? 2) Can you solve their problems profitably? 3) Can you generate a specific customer profile

SmallBizLady: How important is it to niche as an online business?

Isabella Murphy: Very important! Ease of entry and lower resources make niche marketing one of the most level playing fields around, especially online.

If you enjoyed this Q&A interview, follow @smallbizchat on Twitter and please join us on each Wednesday for #SmallBizChat 8-9pm ET.

For more tips on starting or growing your small business subscribe to Melinda Emerson’s blog at http://www.succeedasyourownboss.com

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6 Things Michael Jackson Taught Us About Business

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1) You must be excellent

Michael Jackson was nothing if not a perfectionist.  He was the greatest entertainer of all time, because he had his hands in everything.  It wasn’t just about the music; he designed the lighting, the choreography, the video montages, and his wardrobe.

When you first start a business you do 10-12 jobs. As the business grows and you delegate tasks you still need you know all the positions in your company.  Are you paying attention to every detail in your customer’s experience? Effective follow-up after the sale is a great way to do this. You want your clients to say you were the best small business vendor they ever worked with.

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2) You must have a signature move

We all know that the first time Michael Jackson did the moonwalk, and that    became the move people always wanted to see. What is your secret sauce or custom process in your business? Does your business have a signature that your customers are aware of?

Signature service could be the way you say thank you, or the uniforms the employees wear, or it could be a seamless process that takes a burden off your customer. A close family friend died last year, and the funeral home took a photo and had a faux oil painting done in four business days and presented it to the family as a gift at the end of the service. They do that for all their funeral services. Take some time to think about your signature move.

3) You must be strategic about branding

From the very beginning he wanted to be legendary. He was just 21 when he made Off the Wall. But by the time he made the Thriller album, he understood branding as well as any Madison Avenue ad agency. The infamous sequin glove he wore when he did moonwalk, to the red leather zipper jacket from Beat It video, and his dance moves were all part of his brand. Every time Michael Jackson released an album he reinvented his look. His versatility was his brand. He managed to be original and timeless at the same time; children who never saw him perform live know the words to his songs. Is it time for you to reinvent your business?

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4) You must be an innovator

Michael Jackson was self-taught in music and dance.  But he studied Fred Astaire, Charlie Chaplin and Frank Sinatra.  Every time he did something first, he did it      best.  Thriller was the great selling album of all time at 100 million copies, and in     the video for Thriller the song had the world on the edge of our seats waiting for the world premiere.  Is there an innovation in your business that could have the world on the edge of our seats waiting for it?

5)      You must give more than you get

Michael Jackson made the Genesis Book of World Records for most charities ever supported by a pop star. While he lived, he gave more than $500 million dollars to charity, and in death he left 20% of his estate to charity. What have you given to your favorite charity? Do you just give money or do you give your time?

6) Who is the business owner in the mirror?

“Man in the Mirror,” was one of Michael Jackson’s most famous songs. In it he talked about changing the man in the mirror. What do you need to change about the business owner in the mirror? Does your family know what kind of day you had based on how you treat them? Are you a family first entrepreneur or a work first entrepreneur? Lets all work to keep our family and friends as our #1 customer.

WANT TO USE THIS ARTICLE IN YOUR EZINE, E-NEWSLETTER OR WEB SITE?  You may, as long as you include this complete blurb with it:

Melinda Emerson is a Veteran Entrepreneur, Small Business Expert and Social Media Coach who hosts #smallbizchat on Twitter.  #Smallbizchat is the trusted Twitter resource to discuss everything entrepreneurs need to know about launching and running a profitable small business.  Melinda’s first book, Be Your Own Boss! How to Quit Your Job and Start Your Own Business 12 Months or Less! is scheduled to be released by Adams Media in early 2010.

If you’re ready to start or grow your small business subscribe to Melinda Emerson’s blog. www.succeedasyourownboss.com

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How to Write Web Copy That Sells

From time to time as Smallbizlady, I conduct interviews with small business experts that could benefit my audience. This is excepts from my #smallbizchat interview with Monica Day @monicaaday about writing web copy that sells.

Monica Day is a full-time direct mail copywriter. She primarily writes for clients who have information products in the financial, travel, and self-improvement industries. Monica began CopyProtégé.com in April 2006. She writes a weekly issue of the e-letter for beginning copywriters, and works with individuals and small groups in the Copy Protégé Mentoring Program. For more copywriting tips contact her directly at mday@monicaday.com

They say unless your website is generate leads or sales it’s just a billboard, so how do you add value to your website. The questions here quickly cover the basics of writing effective web copy.

SmallBizlady: What’s the #1 mistake people make when they build their website?

Day: They believe the old adage “If you build it, they will come” and get disappointed when they don’t get traffic. This isn’t an effective strategy on the web. Good copy and readable layouts generate more sales and leads than fancy design and flash. You get 5 seconds or less to grab attention. Your copy and layout should be compelling yet simple.

SmallBizlady: What is the most overlooked writing tool on a website?

Day: The tagline. Most website software allows for a prominent tagline. Make the most of it. Be direct, not cute. A copywriter once changed this “Plaid: So easy, so simple, so Plaid” to “Plaid: We sell craft supplies.” Sales skyrocketed. Say this mantra when you are creating your site: Cute copy doesn’t sell, direct copy does.

SmallBizlady: How can copywriting get a site higher on a Google search?

Day: Use a technique called SEO Copywriting. Search engine optimized copy combines the keywords your potential customers are looking for with compelling sales copy. This way, you attract the right people, and effectively make the sale when they land on your site.

SmallBizlady: Is it true that online copy needs to be shorter than offline copy?

Day: A good rule of thumb: start with fewer words, close with many. Clear and direct copy that tells a visitor what you can do for them invites them in. Enough copy to feel comfortable whipping out their wallet or picking up the phone closes the deal. The #1 myth of web writing is that long copy doesn’t work. One DRC industry leader has proven this theory wrong to the tune of $250 million/yr in sales.

SmallBizlady: Is there a different tone you need to use when writing for the web?

Day: Yes. The web is a more personal medium than radio or television. Talk to your prospect as if you are sitting in the room with them. A more personal, engaging tone works better than impersonal drone-tone.

SmallBizlady: What is Direct Response Copywriting (DRC), and how can it improve websites?

Day: DRC is designed to make a sale, not an impression. People need multiple impressions to make a purchase – that’s why TV ads repeat so many times. DRC is designed to make the sale with one compelling call to action. Good copy and readable layouts generate more sales and leads than fancy design and flash. You get 5 seconds or less to grab attention. DRC allows you to use it wisely.

SmallBizlady: What is a call to action?

Day: The best online copy follows compelling points with a direct statement that tells the reader what to do next. Subscribe, buy, try, click here, call now. The same techniques that work in sales, work in DRC. Ask for the sale. Close the deal. Do it with words when you write for the web. Make it easy for them to say yes.

SmallBizlady: What is more important generating traffic or converting traffic to sales?

Day: Conversion, by a long shot. Your website should generate meaningful results. Hits aren’t cash unless you convert them, and only $ goes in the bank. Good DRC will dramatically increase your conversion rate. Even if your product or service can’t be purchased online, you can offer a special report that educates them on your topic, sell related books, refer them to affiliated products they can use. You will not only make money, you will convert visitors into customers.

SmallBizlady: How can you use writing to get people to return to a site again and again, not just visit once and never come back?

Day: Content is king. Over-deliver free content that is useful and relevant to your target prospect, and they will come back. Use good writing to build a relationship with your visitors. Make an offer that captures their email address, and then write to them regularly. When they trust you they will buy from you.

SmallBizlady: Any final advice?

Day: Use your copy as a call to action. If you don’t tell people what to do, how do you expect them to know? Give them free content, direct copy, and easy navigation. Go the extra mile and build a list that you talk to often. Done well, DRC techniques can turn visitors into customers faster than you imagine.

For more tips on starting or growing your small business subscribe to Melinda Emerson’s blog 800080;">http://www.succeedasyourownboss.com

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