In this episode, Melinda discusses the importance of subscribing to services and shares personal experiences with service providers. She delves into communication, professionalism, and challenges in the service industry. The episode highlights the consequences and importance of customer retention, as well as legal risks and strategies for responding to reviews.

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This week on SmallBizChat Podcast:

• Effective communication and transparent pricing are crucial for maintaining customer trust and securing referrals.
• Poor customer service can lead to high churn rates, negative online reviews, and ultimately harm your brand’s reputation.
• Acquiring new customers is more expensive than retaining existing ones, making it essential to keep current customers satisfied to ensure repeat business.

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