In the world of Business-to-Business (B2B) transactions, the relationship doesn’t end with the sale. In fact, the most critical phase of the customer relationship often begins after the deal is closed. A successful follow-up is not just a polite gesture, but a deliberate strategy to build customer retention, foster trust, and lay the foundation for […]
Understanding Customer Lifetime Value & Why It Is Important
How can you tell if your company is succeeding? Usually by looking at operating metrics like sales, revenues, and profit margin and then comparing these figures to your annual projections, historical numbers, or competitors in the same industry. But what metrics can you use to determine your company’s success in the long term? One of […]