Research shows that when you answer a customer’s complaint, that customer’s advocacy for the business increases by up to 30%. And if you can actually solve their problem, they remain a customer 70% of the time. Conversely, if you do not answer a customer complaint, the decrease in advocacy is as much as 50%. Not […]
Navigating Through Negative Feedback Online
Guest Article As an entrepreneur you have been able to blast away boundaries. You’ve beaten the odds of slim-to-none success and crafted your abilities into a genuine, professional promise for your customers. Considering your continued hard work and extended efforts, accepting negative criticism can be a tough task. However, if you can achieve insight from […]