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You are here: Home / Archives for Customer Service

The Right Way To Make Sales Calls For Your Small Business

March 8, 2010 By Melinda Emerson 12 Comments

I have recently been exposed to too many instances of sales calls that are inappropriate and ineffective to actually make a sale.  Social media networks such as LinkedIn, Twitter and Facebook are great for making the initial connection, but if you do not take the time to interact and actually build a relationship with your […]

Filed Under: 10 Things Lists, Become Your Own Boss Tips, Customer Service, My Recommendations, Your Small Business Tagged With: cold calls, customers, melinda emerson, planning, relationship management, sales, selling, small business, smallbizlady, social media networks

Can AI Solve Your Customer Service Problems?

June 27, 2022 By Melinda Emerson Leave a Comment

Can AI Solve Your Customer Service Problems Featured Image

Artificial intelligence is a disruptive technology that is shaking things up in business – even small businesses. Chances are you’ve heard some pretty cool use cases and are wondering if (and to what extent) you should use AI in your business. Can AI solve your customer service problems? In this article, I’ll tackle that question […]

Filed Under: Customer Service, Fix Your Business Tagged With: Artificial intelligence, customer behavior, customer relationships with AI, customer service AI applications, customer service strategy

How to Train Your Team to Provide Excellent Customer Service

June 20, 2022 By Melinda Emerson Leave a Comment

How to Train Your Team to Provide Excellent Customer Service OPEN GRAPH

According to the 2021 Zendesk Customer Experience Trends Report, 75 percent of consumers are willing to spend more money on a brand that provides a stellar customer experience.  And this is great news for small business owners.  You may not always be able to beat larger competitors when it comes to prices, but you can […]

Filed Under: Customer Service, Grow Your Business Tagged With: customer experience, Customer Service, customer service department, customer service skills, good customer service

How to Treat Customers How They Want to Be Treated

May 30, 2022 By Melinda Emerson Leave a Comment

How to Treat Customers How They Want to Be Treated Featured Image

Learning how to treat customers how they want to be treated is vital to small business growth. The latest research proves this from many angles. For example, consider these customer service statistics: 81 percent of customers say a positive customer service experience increases their chances of buying from that company again. 95 percent of consumers […]

Filed Under: Customer Service, Grow Your Business Tagged With: culture of customer service, customer appreciation, customer expectations, Customer Service, customer service experience

How to Create a Culture of Customer Service

May 23, 2022 By Melinda Emerson Leave a Comment

How to Create a Culture of Customer Service Featured Image

Providing exceptional customer service is critical to running a successful small business. To do that, small business owners should aim to create a culture of customer service. Not sure how to get started? This article breaks down the simple steps to follow. Prospective customers can easily determine if you’re good or bad at service. Customers expect support […]

Filed Under: Customer Service, Grow Your Business Tagged With: culture of customer service, customer expectations, customer service team, exceptional customer service, great customer service

How to Handle Sales Inquiries

May 16, 2022 By Melinda Emerson Leave a Comment

How to Handle Sales Inquiries Featured Image

It’s always a happy day when a potential customer comes to you wanting to learn more about your products or services. The question is: are you prepared to handle sales inquiries when they come your way? Without the proper systems in place, you could miss out on an opportunity to acquire a new customer. This […]

Filed Under: Customer Service, Grow Your Business Tagged With: customers, follow-ups, handle sales inquiries, sale, Sales Inquiries, social media

How to Respond to Online Reviews

August 3, 2021 By Melinda Emerson Leave a Comment

How to Respond to Online Reviews Featured Image

I have 4 dos + 3 don’ts to share on managing online reviews. Have you ever read something like this, “Absolutely terrible.” “Not at all what I expected.” “Worst company ever!” If you’ve ever looked up a business on Yelp, Facebook, Google My Business, or another review site, you’ve no doubt come across sentiments like […]

Filed Under: Customer Service, Grow Your Business Tagged With: exceptional customer service, managing online reviews, negative reviews, online reviews, Writing a review

How to Retain Customers More Effectively in 2022

February 28, 2022 By Melinda Emerson Leave a Comment

How to Retain Customers More Effectively in 2022 Featured Image

What’s better than acquiring one new customer? I’ll give you one guess: it’s retaining one! That’s why I am writing today about how to retain customers more effectively in 2022.  Why You Need to Retain Customers Your existing customers are the most valuable asset in your business. Why? While a new lead is 5-25 percent […]

Filed Under: Customer Service, Grow Your Business Tagged With: customer retention, Customer satisfaction, email marketing campaigns, encourage repeat purchase, retaining customers

How to Solicit Customer Feedback

May 9, 2022 By Melinda Emerson Leave a Comment

How to Solicit Customer Feedback OG

The importance of customer feedback cannot be overstated. Customer reviews—especially online reviews that are visible to people searching for products and services—can drive traffic to your website or retail store and grow your small business. Consider this statistic: 97 percent of people use the internet to find out more about local businesses. By soliciting customer […]

Filed Under: Customer Service, Grow Your Business Tagged With: benefits of customer feedback, brand advocates, customer feedback, free advertising, online reviews

How to Resolve Customer Complaints in Your Small Business

April 25, 2022 By Melinda Emerson Leave a Comment

resolve customer complaints

Research shows that when you answer a customer’s complaint, that customer’s advocacy for the business increases by up to 30%. And if you can actually solve their problem, they remain a customer 70% of the time. Conversely, if you do not answer a customer complaint, the decrease in advocacy is as much as 50%. Not […]

Filed Under: Customer Service, Fix Your Business, Your Small Business Tagged With: customer complaints, happy customers, resolve complaints, small business, unhappy customers

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