I have recently been exposed to too many instances of sales calls that are inappropriate and ineffective to actually make a sale. Social media networks such as LinkedIn, Twitter and Facebook are great for making the initial connection, but if you do not take the time to interact and actually build a relationship with your […]
Can AI Solve Your Customer Service Problems?
Artificial intelligence is a disruptive technology that is shaking things up in business – even small businesses. Chances are you’ve heard some pretty cool use cases and are wondering if (and to what extent) you should use AI in your business. Can AI solve your customer service problems? In this article, I’ll tackle that question […]
How to Train Your Team to Provide Excellent Customer Service
According to the 2021 Zendesk Customer Experience Trends Report, 75 percent of consumers are willing to spend more money on a brand that provides a stellar customer experience. And this is great news for small business owners. You may not always be able to beat larger competitors when it comes to prices, but you can […]
How to Treat Customers How They Want to Be Treated
Learning how to treat customers how they want to be treated is vital to small business growth. The latest research proves this from many angles. For example, consider these customer service statistics: 81 percent of customers say a positive customer service experience increases their chances of buying from that company again. 95 percent of consumers […]
How to Create a Culture of Customer Service
Providing exceptional customer service is critical to running a successful small business. To do that, small business owners should aim to create a culture of customer service. Not sure how to get started? This article breaks down the simple steps to follow. Prospective customers can easily determine if you’re good or bad at service. Customers expect support […]
How to Handle Sales Inquiries
It’s always a happy day when a potential customer comes to you wanting to learn more about your products or services. The question is: are you prepared to handle sales inquiries when they come your way? Without the proper systems in place, you could miss out on an opportunity to acquire a new customer. This […]
How to Respond to Online Reviews
I have 4 dos + 3 don’ts to share on managing online reviews. Have you ever read something like this, “Absolutely terrible.” “Not at all what I expected.” “Worst company ever!” If you’ve ever looked up a business on Yelp, Facebook, Google My Business, or another review site, you’ve no doubt come across sentiments like […]
How to Retain Customers More Effectively in 2022
What’s better than acquiring one new customer? I’ll give you one guess: it’s retaining one! That’s why I am writing today about how to retain customers more effectively in 2022. Why You Need to Retain Customers Your existing customers are the most valuable asset in your business. Why? While a new lead is 5-25 percent […]
How to Solicit Customer Feedback
The importance of customer feedback cannot be overstated. Customer reviews—especially online reviews that are visible to people searching for products and services—can drive traffic to your website or retail store and grow your small business. Consider this statistic: 97 percent of people use the internet to find out more about local businesses. By soliciting customer […]
How to Resolve Customer Complaints in Your Small Business
Research shows that when you answer a customer’s complaint, that customer’s advocacy for the business increases by up to 30%. And if you can actually solve their problem, they remain a customer 70% of the time. Conversely, if you do not answer a customer complaint, the decrease in advocacy is as much as 50%. Not […]
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