Every week as SmallBizLady, I conduct interviews with experts on my Twitter talk show #SmallBizChat. The show takes place every Wednesday on Twitter from 8-9pm ET. This is excerpted from my recent interview with Chris Bennett @chrisebennett, the CEO of Central. Chris and his Co-Founders created website builder so small business owners all over the world can build their own websites that integrate with the social and business tools they are using. Chris is a Wharton graduate, a descendant from a small business owning family and is passionate about helping small business owners manage their presence online to improve business.
SmallBizLady: What is the biggest problem small business owners face when it comes to websites?
Chris Bennett: Small business owners typically are passionate about their business and love running them. With that said, they do not have strong design or technical backgrounds so creating websites is tricky for them .
You can sum their problems up with four things. Small business websites do not have the correct information for the consumer, they do not leverage social integration, they are not mobile ready, and their sites are not visually unappealing. If you are looking for a small business and you are out and about on your smart phone, if you cannot access the company’s website than you are less likely to do business with them. If you can’t find their address, you are less likely to visit. If their website is poorly designed then you are less likely to patronize because their message is that they do not care about their image, so they likely do not care about their product or service.
Also the lack of education, people do bad things because they don’t know any better.
SmallBizLady: What should a small business owner have on their website?
Chris Bennett: You need to clearly state what your business does: What service or product do you provide. If you provide a service, share your portfolio, if you provide a product, give screenshots and descriptions of the product. If you are local business, it’s imperative that you have your address and your phone number readily available. For a restaurant, a menu with store hours is very important.
Looking professional is important so you definitely want to start by having a custom domain name. The same goes for email. It looks unprofessional when your business email is firstname.lastname@example.org, what you want is email@example.com.
gMail (Google Mail) is one of the best web based mail systems. A misconception though is that you have to keep @gmail.com in the address. You can reserve you @yourbusiness.com through Google Apps to ensure a professional business email address.
Videos and pictures are very important to show on your website. Communicating with pictures and videos is more effective than with words because consumers are less likely to read text. If you have videos on Vimeo or Youtube, it’s important to embed them in your website and the same goes with photos hosted on Flickr or Picasa. If you do not have photos, iStockPhoto.com is a great solution to finding photos that pertain to your business.
Your customers are interacting with you your brand and business today on social media outlets like Twitter, Facebook, and Foursquare. It’s imperative that you have links or display content from these third party services on your webpage. By having direct links, your customers are more likely going to explore your brand and purchase from you instead of going to Google to search for your other profiles and get distracted.
SmallBizLady: What do small business owners need to know when it comes to SEO — search engine optimization?
Let me first start off by defining what is SEO. SEO is an acronym for Search Engine Optimization. By that I mean, improving the ranking of websites in search engines. SEO refers to using techniques to help your website appear higher in search engine rankings so when they search for your product, they have a higher chance of finding you.
The key to improving SEO is garnering more links to the page you want to improve. 75% of SEO are comprised of inbound links to your website while only 25% is comprised of what you say on your site. So if you want to improve your SEO, reach out to friends, family, and complementary services to yours and get links to your website.
SmallBizLady: How does a website or blog help with SEO for small business owners?
Chris Bennett: In different ways. A website that you do not operate can help your SEO by linking to you. For example, if you are a new business in a metro area, having local newspapers and blogs write about you and link to your website improves your SEO because you have inbound links.
Having a blog is fundamental to having great SEO because you are able to produce content with keywords in it that will people find you through search. Once you’ve identified the keywords that you want to target for your business, write blog posts with the keywords in the title and in the body of the blog. You want to produce engaging content so users comment and share your post. The more that occurs, the better your SEO.
SmallBizLady: Lots of small business owners are still getting ripped off, How much should small business owners pay for website development?
Chris Bennett: We have spoken to people in tears about their experiences paying someone to create a website for them. It can be very stressful for a small business owner, especially if they don’t know the technology or even the vocabulary of website design and SEO. Small business owners should expect to pay anywhere from $1000 – $1,500 to receive a complete website built for you on the Wordpress platform by a developer, depending on the complexity of the site. If the price you pay is far below that range you will likely get a poor result, if it’s too far over, you are paying too much.
SmallBizLady: What are some questions to ask when evaluating someone who claims they can help me with my SEO?
Chris Bennett: SEO is somewhat of a black art and because of this, there are a lot of people out there taking advantage of unsuspecting small business owners. Don’t end up in this group! To avoid this ask anyone offering SEO services these four questions.
- How can I measure the effectiveness of your services? What you want to hear is that they improve the number of leads you receive. Traffic, rankings, and domain authority or great, but at the end of the day, you want more businesses and that’s measured in leads.
- Can I speak to some of your past clients? It’s imperative that you speak to prior customers and gauge their opinion of the services. If they cannot produce past clients or if you hear bad things, walk away. If you hear great things, then sign them up.
- Can you show me some of the work you’ve done? Don’t only ask to speak to past clients but also ask to see some of their prior client work as well. Take a look at the blogs and websites they have worked with and ask to see what the sites looked like before and what changes they made to improve SEO.
- What website building platform do they plan to use? If your website is being built from scratch, ask what platform they are using. Once they name it, either do your own research or ask if it’s a flash based website. If it is, walk away! Flash is SEO’s enemy.
SmallBizLady: What is Google +1 and why is it important to SEO?
Chris Bennett: Google +1 and Facebook are the new SEO, stop hiring SEO consultants and start getting social. Content is important, its why people will share but social media is going to dominate the way things show up in search results. When you and your friends +1 pages, those pages will rise to the top of the search rankings of those in your network. Whatever platform your site is built on, it needs to be fully compatible with the social graph as well as local social networks.
SmallBizLady: How important are Twitter links and Facebook Likes to SEO?
Chris Bennett: Twitter is also a strong SEO play when it comes to Google search. Google indexes tweets. Their search tool is smart and wants real people’s opinions on your goods and services. It knows what your friends like and makes suggestions to them assuming they are similar to you. Your friends trust your opinion more than a generic ad. Your friends also trust you won’t do things, like spam them, so provided your service or product is a good one, your social network is a source of free peer reviewed. And Twitter links are great for backlinks to improve SEO. Facebook Likes are powerful because they improve your SEO for Bing and they allow you to spread messages to your followers on Facebook.
SmallBizLady: You mentioned backlinks — what are the best ways for getting relevant backlinks that can help your sites rankings?
Chris Bennett: The most effective way to get backlinks is press coverage. When a local, regional, or national publication covers you, you will benefit from their high PageRank, but others will post the story on their blogs for their readers thus generating more links for you. Other ideas are writing opnion posts and getting them covered in blogs and putting your business name in all of the directories that pertain to your business.
What you want to avoid are link exchanges. A lot of link exchanges are link farms and Google frowns upon link farms and being in one could get you banned from search results, which can really hurt your business on the Internet.
SmallBizLady: What are three things small business owners can do to drive more traffic to their website?
Chris Bennett: First, provide information, products and services that people want. If you do that, people will naturally share it. Secondly, ask your friends and family to review it and ensure the message is clear. Ask people to tweet about it and people will pick up on the site and traffic will come. Plus, as a reward the search engines will point people at the site. Lastly, buy Adwords. You can search for the keyword terms that best fit your business and write ads to drive traffic to your site using Adwords. You can also do this on Facebook and Linkedin with their advertising platforms.
I think the best quote is that “success is not the result of spontaneous combustion. You must first set yourself on fire.”
SmallBizLady: We all know about google analytics, but what kinds of things should we be measuring through web analytics?
Chris Bennett: There are a ton of things to measure but what’s most important is how it’s improving your business. You need to make sure these objectives are clear. It’s great to get lots visits, but remember the end goal is to convert visitors into buyers. With that being said, start by tracking where your visitors are located geographically — If you are a local business but 80% of your traffic is not from the area you serve. Then your website traffic will not help you get sales.
On the other hand if you sell products online or work with clients virtually, it may be more important to track what part of your website are they interacting with? Are they clicking on your Facebook Page link? Your About Me page? Your phone number? By gathering this type of data can help you decide what information you need to make most prominent and what you should hide. If people are just browsing or are they looking for information to contact you for your services If no one is looking at your services, or your contact information, how can you add your contact information to the places where they are looking.
SmallBizLady: How important is PageRank to SEO?
Chris Bennett: It’s very important to SEO. PageRank essentially tells Google the quality and the number links to your website. Along with lots of links you need strong content so Google knows what keywords to index. As I have mentioned in this article, PageRank is just one part of SEO and there are many other factors. Remember, SEO is 75% backlinks and 25% content. If you able to do well on both fronts, then you will have high SEO.
If you found this interview helpful, join us on Wednesdays 8-9pm ET follow @SmallBizChat on Twitter. Here’s how to participate in #SmallBizChat: http://bit.ly/S797e.
For more tips on how start or grow your small business subscribe to Melinda Emerson’s blog http://www.succeedasyourownboss.com.
This is a great interview, Melinda!
Chris gave alot of important info for readers to learn from and you asked all of the right questions!
Tom Launder says
Interesting that Chris thinks that small business websites can be developed for $1500 or less. I think each client’s needs are unique to their business and there’s no way I’d pigeon-hole web design to some arbitrary number. It’s a quick statement but it doesn’t reflect the true needs local businesses have.
Good stuff about going social and getting local businesses involved socially with their customers.
Not sure I’d focus on pagerank (PR). Not only does Google devalue its importance, but they irregularly update it. It also doesn’t correlate exactly with search engine rankings. Lower PR sites can outrank higher PR sites. I’d focus instead of measuring quality traffic. Are you getting more qualified traffic after your SEO efforts? Are you getting more calls? Are you doing more business? Don’t chase PR. Chase results. PR will handle itself.
I have to agree with Tom. Different websites will require different platforms depending on purpose. Wordpress is a great platform and very user friendly for business owners that can take some time to update their content. That said, most business owners don’t have time to write content and even if they did, how many are skilled copy writers? Isn’t it worse to get more traffic only to have poorly written content that drives off customers?
I think some businesses can do just fine with a tweaked theme in wordpress and basic copy for about $600. Others will definitely require advanced features costing a lot more. Custom graphics alone can cost thousands. Trouble is, just a website isn’t enough. Without SEO no one will see it. You have to evaluate a new business website as a package including design, development, content, and SEO. Get these separately and you may end up paying one to undo the work of another. As a package deal the starting point will be closer to the $1500 range with SEO being an ongoing expense.
Carol Langley says
I don’t agree with things in this interview. First off Page Rank is old news. Very few people are concerned about it anymore. Secondly you may be able to get a freelancer to create a $1500 website in WordPress because typically they are just making a few tweaks to some Theme and then handing it over to the site owner to build all their own content and upload their own pages. But remember just last month how many WordPress sites went down due to viruses within WordPress sites and of course the site owners were not even aware that they had a virus.
Programming and developing a SECURE website that will give the site owner piece of mind takes a lot more time than the average Joe realizes. Hence all this talk going around about feeling ripped off by web designers. It is just lack of knowledge on their part.
Christen Black says
I agree with your previous commentators – the responses given by Chris Bennett were in many instances off-base. Costs, page rank focus, etc. I feel the answers could have been more advanced as well. He covered things on such a basic level, any amount of googling could have produced these points – but probably said them better.
Good resources are key to creating loyal readership.
hey really nice post ..
thanks melinda for the interview and the information shared…nice post