Tag Archives: smallbizlady’s rules

Magazines and Newspapers Every Small Business Owner Should Read

Every business owner should subscribe to at least one industry trade publication and local Business Journal newspapers to generate leads to stay connected with the regional business community.

Recommended publications:

American City Business Journals – Bizjournals is the new media division of American City Business Journals, the nation’s largest publisher of metropolitan business newspapers. It operates the Web sites for each of the company’s 41 print business journals.  www.bizjournals.com

American Demographics Magazine – This magazine is a study of the American marketplace. It focuses on how to judge a market, and the changes that are going on in the population.  www.demographics.com

Black Enterprise (BE) – This monthly business magazine is so relevant I can’t bring myself to throw one away. I keep a personal library. BE is the preeminent African American destination for information regarding entrepreneurship, technology and personal finance. Their online resources and business conferences are excellent as well.  www.blackenterprise.com

Business Week - Business Week is at the forefront of the business magazines covering small business. They have a secondary publication called Business Week Small Business.  This section of the online magazine has insightful articles on the small business economy and how to help small businesses.  www.businessweek.com/smallbiz

Entrepreneur magazine – A solid publication with innovative solutions for small business owners. Their website also features exhaustive resources, back issues and tools for entrepreneurs. I especially like their start-up and women entrepreneur sections online. www.entrepreneur.com

Inc. Magazine – Inc. is the gold standard of small business news. This monthly publication provides timely information on industry trends, innovative small businesses, and offers ideas on how to improve your business. Inc.com provides additional information and advice covering virtually every business and management task. It also includes the Inc. magazine archives, more than 100 free tools to help you in every area of your business and has regular columnists and blogs on the site. www.inc.com/tools

Wall Street Journal – In addition to being the gold standard business publication, WSJ offers a small business website featuring businesses for sale, franchises, and other business opportunities and many other articles and resources relevant to small business development.  www.startupjournal.com

Do you have a “can’t miss” newspaper or magazine for business information?  Leave a comment.

WANT TO USE THIS ARTICLE IN YOUR EZINE, E-NEWSLETTER OR WEB SITE? You may, as long as you include this complete blurb with it:

For more tips on how start or grow your small business subscribe to Melinda Emerson’s blog www.succeedasyourownboss.com.

Melinda Emerson, known to many as “SmallBizLady,” is a Veteran Entrepreneur, Small Business Coach and Social Media Strategist who hosts #SmallBizChat weekly on Twitter for emerging entrepreneurs.  #Smallbizchat is the trusted resource on Twitter to discuss everything entrepreneurs need to know about launching and running a profitable small business. Her first book Become Your Own Boss in 12 Months is out in March 2010.

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Working With The One You Love

When you are first starting out in business, you will need help.  Good help is especially hard to find when you have very limited resources.  Other than interns, you may be forced to look around your personal network to see if you have any friends or family that can jump in and help you build your new enterprise.  One of the most obvious helpers that may jump out to you is your spouse.  But working with the one you love can be a slippery slope.  If you drive each other crazy with simple household work, it’s probably not a good idea to work together.  There also are those who believe that you should never hire someone you can’t fire. Why? If you fire your spouse you could ruin or severely damage your marriage.

Relationships and certainly marriages are hard work every day without adding the complications and stress of working together in a start-up business.  My husband and I worked together in my first business Quintessence Multimedia for four years—so I have perspective on this subject.

Whether you go it alone or work with your sweetie… it’s a challenge.   One of things that you need to do if you decide to work together is really understand each other’s best skills and work styles. 

I am a morning person, who is a hyper Type-A, task master.  I make lists and mow down the list daily.  My husband is a corporate MBA, six sigma, sales manager, and a procrastinator.  We annoyed each other every day, before we even got to the office.  We drove to the office together, and were late most days because my husband was usually running late.  I found myself sitting in the living room, waiting silently and getting more upset by the minute.  One of the things that really helped us was seeking out mentorship from an older husband and wife team who had an office in our building.  Once they suggested that we drive separate cars to work, that problem was solved. 

One of the critical decisions that need to be made if you are working with your spouse is whether you are going to be equal partners, or if one of you is the boss.  Defining this dynamic upfront – and communicating it – is essential.  There’s a big difference between being a partner and being a key employee.  This especially comes into play when handling disagreements about the business. 

Ladies–this is a big issue for you if you started the business, and your husband later joins the business.  Some men really can’t handle being a key employee, and may assert themselves like they are the boss. 

The long term viability of the business and the marriage are intertwined. Resentment from this dynamic can really spill over into your home life.  When you are personally invested in your business; it’s hard to not take a bad day in your business home with you at night. 

So How Can You Avoid Having Your Work-life Ruin Your Home-life? 

Here’s SmallBizLady’s 10 Rules for Working Well With Your Spouse.

  1. Have clearly defined roles at work, and stay in your lanes.
  2. Regular date nights (weekly if possible)
  3. Drive separate cars
  4. Have separate offices (and separate assistants–if you can afford it)
  5. Have clearly defined roles at home, too
  6. Have regular meetings to air out disagreements
  7. Have separate interests outside of the business
  8. Make decisions based on what’s best for the business
  9. Be accountable to each other (regardless of who get the final say)
  10. Seek out other couplepreneurs to get advice and support.

A great husband and wife business owner team, Donna Maria Coles Johnson her husband Darryl Johnson inspired me in part to write this blog post.  They lead the Indie Beauty Network http://www.indiebeauty.com.  I interviewed them last year about being successful couplepreneurs.

Do you have a rule or suggestion for how to work successfully with your spouse?

WANT TO USE THIS ARTICLE IN YOUR EZINE, E-NEWSLETTER OR WEB SITE? You may, as long as you include this complete blurb with it:

For more tips on how start or grow your small business subscribe to Melinda Emerson’s blog www.succeedasyourownboss.com.

Melinda Emerson, known to many as “SmallBizLady,” is a Veteran Entrepreneur, Small Business Coach and Social Media Strategist who hosts #SmallBizChat weekly on Twitter for emerging entrepreneurs.  #Smallbizchat is the trusted resource on Twitter to discuss everything entrepreneurs need to know about launching and running a profitable small business. Her first book Become Your Own Boss in 12 Months is out in March 2010.

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Managing Difficult Clients

Does this sound familiar…”How many 16 hour days is this project going to take?” “My client has saboteurs working with me on this project,” “This project started with an Managing Difficult Clientsunrealistic deadline and has gotten crazier every day since.” If you have said any of these phrases out loud to yourself recently – you are not alone.  Professional service businesses, particularly creative service businesses can really get abused and lose profit margin to rework.

Unanticipated hours spent trying to please a client that is never satisfied can drain you and your business like a vampire.  From the countless unnecessary revisions, to the “I don’t know what I want, but I don’t want that” dance or too many people allowed to influence the look and feel of your project.  Then there’s the real kicker– the client beat you up on price in the first place.  After more than a decade in business, I have seen that devil more than a few times-and now I have strategies to cope.

When it seems like nothing that you do is right, forget about preserving the relationship – save your sanity instead.  With a client who just won’t be satisfied no matter what you do, you need to operate defensively. 

Smallbizlady’s Rules for Managing Difficult Clients

  • Never start work without a signed agreement and at least a 50% deposit.
  • Don’t accept less than your standard fee without a good reason.
  • Reserve the right to adjust the budget if the scope of the project changes.
  • Make sure the budget is significant enough to hire a project manager to help you.
  • Have a kickoff to meet all the key stakeholders.
  • Create a project timeline and then have the client sign off.
  • Develop a detailed project plan with assigned task and deliverables.
  • Praise stakeholders openly who are helpful.
  • State clearly in your contract agreement, and every time you send over a draft how many business days the client will have to review the draft based on the project timeline.
  • Insist on a single point of contact.
  • 1 edit, 1 revision -That’s it! All additional changes are billable for time and materials hourly.
  • Use a signed work order for revisions. Before additional revisions are made, make the client sign a work order to approve any additional charges.
  • Over communicate with status reports.
  • Document all communication, just in case you need to prove ridiculous directives after the fact.

 If you are a project-based company it may make sense to invest in a project management software/file share program such as GoPlan, Microsoft Sharepoint, or SharedPlan Central. These programs allow you to give restricted access to clients and your project team 24/7.  It will also keep you from having 42 emails back and forth about the same project.

Always make time to fill your pipeline.  Do not fall into the trap of spending all of your time on one extremely demanding clients to the point where you can’t devote yourself to any new opportunities.  Say “no” or “that’s impossible” when necessary.

Take great care of customers, who love your work and acknowledge your dedication and professionalism.  They are rare, but they are the backbone of your long-term business success.

You will not love all of your clients; not everyone is a good customer.  The great thing about being in business for yourself is that you can move on from difficult clients after their nightmare project is over. Never be afraid to cut your losses and move on.

Have you ever dealt with a difficult client? How did you handle the situation? Share your story in the comments.

WANT TO USE THIS ARTICLE IN YOUR EZINE, E-NEWSLETTER OR WEB SITE? You may, as long as you include this complete blurb with it:

Melinda Emerson is a Veteran Entrepreneur, Small Business Expert and Social Media Coach who hosts #smallbizchat on Twitter.  #Smallbizchat is the trusted resource on Twitter to discuss everything entrepreneurs need to know about launching and running a profitable small business.  Melinda’s first book, Be Your Own Boss in 12 months or Less; A Month-by-Month Guide to Start a Business that Works! is scheduled to be released by Adams Media in early 2010.

For more helpful tips to start or grow your small business subscribe to Melinda Emerson’s blog. http://www.succeedasyourownboss.com

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