According to the 2021 Zendesk Customer Experience Trends Report, 75 percent of consumers are willing to spend more money on a brand that provides a stellar customer experience. And this is great news for small business owners. You may not always be able to beat larger competitors when it comes to prices, but you can […]
The SmallBizChat Podcast: Traditional and Self-Publishing 101 with Stephanie Chandler
Stephanie Chandler is a small business influencer and the CEO of Authority Publishing, a specialist in custom book publishing for business, self-help, memoir, and other non-fiction books. Stephanie is also the Founder and CEO of the Nonfiction Authors Association—a vibrant community for writers—and the Nonfiction Writers Conference. A professionally-trained speaker, Stephanie has been featured in […]
June 2022 #SmallBizChat: How to Get Federal Contracts Without Writing Proposals
#Smallbizchat Podcast LIVE is a monthly video interview show where small business owners can get answers to their questions. The focus of #Smallbizchat is to end small business failure by helping participants succeed as your own boss. Please join us live every third Wednesday of the month from 8-9 pm ET Live on my SmallBizLady Facebook […]
SmallBizLady’s 2022 Small Business Summer Reading List
Now that we are free to move about the country, hopefully, you’ll be able to take a little time off away from all your technology and get some rest. While you’re at it, grab a good book or two to help enlighten yourself along the way. Here is my 2022 Small Business Summer Reading List […]
The SmallBizChat Podcast: Ecommerce Strategies for Small Biz Success with John Lawson
Ecommerce expert, John Lawson, is the go-to authority for online selling success. He is the author of the best-selling social marketing book, Kickass Social Commerce for Entrepreneurs. He is a multi-award-winning social commerce strategist and sought-after keynote speaker who has traveled to five continents to address thousands of business leaders and entrepreneurs. John has achieved […]
How to Evaluate a Potential Business Partner
There are three main reasons you’d want to bring a business partner into your business. First, entrepreneurship can be a lonely ball of stress. When you share the load with someone else, you benefit from having a cheerleader, accountability partner, and an extra set of eyes—all wrapped up into one. Second, there’s no way that […]
The SmallBizChat Podcast: Getting Started with Speaking with Misty Megia
Misty Megia is a business strategist who has helped companies across various industries with marketing, corporate branding, and project management. She is also a performer, director, and choreographer in professional theater. Misty has earned many awards, including recognition as one of the Most Powerful Women in Accounting by CPA Practice Advisor and One to […]
How to Treat Customers How They Want to Be Treated
Learning how to treat customers how they want to be treated is vital to small business growth. The latest research proves this from many angles. For example, consider these customer service statistics: 81 percent of customers say a positive customer service experience increases their chances of buying from that company again. 95 percent of consumers […]
The SmallBizChat Podcast: How to Put Happiness Before Hustle with Donna Maria
Donna Maria is a certified entrepreneur mentor, attorney, podcaster, and author. After working as an attorney, she launched the Indie Business Network, a coaching, mentoring, and training company serving American maker entrepreneurs. In her new role as the Lifestyle CEO, Donna mentors entrepreneurs. She trains business owners to design and build a solid business platform […]
How to Create a Culture of Customer Service
Providing exceptional customer service is critical to running a successful small business. To do that, small business owners should aim to create a culture of customer service. Not sure how to get started? This article breaks down the simple steps to follow. Prospective customers can easily determine if you’re good or bad at service. Customers expect support […]
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