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You are here: Home / Archives for Shep Hyken

The SmallBizChat Podcast: Disrupt Your Competition Through Customer Amazement with Shep Hyken – Ep. 002

October 9, 2019 By Melinda Emerson Leave a Comment

the smallbizchat podcast - Disrupt Your Competition Through Customer Amazement with Shep Hyken

Shep Hyken is a Customer Service and Experience Expert and the Chief Amazement Officer at Shepard Presentations. He has presented keynote speeches and organization presentations for dozens of well-known companies including Energizer, Applebee’s, American Express, American Red Cross, and Georgia Oilman’s Association to help them build loyal relationships with their customers as well as their […]

Filed Under: The SmallBizChat Podcast Tagged With: customer experience, Customer Service, customer service excellence, melinda emerson, Shep Hyken, smallbizlady, the smallbizchat podcast

How to Give Amazing Customer Service Every Time

September 12, 2013 By Melinda Emerson 1 Comment

Every week as SmallBizLady, I conduct interviews with experts on my Twitter talk show #SmallBizChat. The show takes place every Wednesday on Twitter from 8-9 pm ET. This is excerpted from my recent interview with  Shep Hyken @Hyken.  Shep Hyken is a customer service and experience expert, professional speaker and New York Times bestselling author who […]

Filed Under: Customer Service, Q & A Interview, SmallBizChat Tagged With: @Hyken, Customer Service, Shep Hyken, small business tips

Who is on #SmallBizChat September 2013?

August 30, 2013 By Melinda Emerson Leave a Comment

#SmallBizChat is a weekly conversation where small business owners can get answers to their questions. The focus of #SmallBizChat is to end small business failure by helping participants succeed as your own boss.  Join me live every Wednesday, 8PM EST for #SmallBizChat on Twitter.  Here’s how: follow @SmallBizChat on Twitter and click here for directions on how to join […]

Filed Under: SmallBizChat Tagged With: @ellenrohr, @Hyken, @WritingWhisper, Affordable Care Act, Ellen Rohr, M. Shannon Hernandez, Shep Hyken

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