AI is quickly becoming an everyday business tool that is transforming how we all communicate, make decisions, serve customers, and improve productivity. The question is no longer whether AI will change the workplace. The real question is whether your small business is keeping pace. Many business owners believe adopting AI simply means purchasing a subscription […]
How to Get Your Business Ready for the Holiday Shopping Season
The holiday shopping season can be the most profitable time of year for small businesses, but only if you are prepared. Customers are ready to spend, companies are purchasing year-end gifts, and people are actively searching for products and services that make their lives easier. However, increased demand also brings more competition, tighter deadlines, inventory […]
How to Deliver Great Customer Service as a Service Business
Exceptional customer service is no longer optional for small businesses. It is one of the most important factors determining whether a customer remains loyal, refers others, leaves a positive online review, or takes their business elsewhere. For service businesses in particular, customer service is often the product. Unlike companies that sell physical goods, service businesses […]
Is Your Brand Strong Enough to Support Expansion into New Markets?
Expanding into new markets is a thrilling prospect for any business. It offers the opportunity to reach new customers, increase revenue, and enhance brand visibility. However, entering new markets also comes with significant challenges, and one critical question that businesses must ask themselves is: “Is our brand strong enough to support this expansion?” This blog […]
The SmallBizChat Podcast: How to Love On Your Customers Better with Melinda Emerson
In this episode, Melinda Emerson shares a personal story about a failed purchase attempt, highlighting the importance of well-managed inventory and transparent pricing. She discusses strategies for handling customer dissatisfaction and the art of engaging potential customers. Melinda emphasizes the role of professionalism in small businesses and shares holiday season recommendations. She concludes with […]
15 Tips to Attract Customers to Your Small Business
I’ve been a small business coach for a long time now, and it’s interesting how the big questions never change. Whether a person just started their small business or has been running it for a while, they ask me, “How do I attract customers?” The truth is that there isn’t one thing you need to […]
The SmallBizChat Podcast: Disrupt Your Competition Through Customer Amazement with Shep Hyken – Ep. 002
Shep Hyken is a Customer Service and Experience Expert and the Chief Amazement Officer at Shepard Presentations. He has presented keynote speeches and organization presentations for dozens of well-known companies including Energizer, Applebee’s, American Express, American Red Cross, and Georgia Oilman’s Association to help them build loyal relationships with their customers as well as their […]
How to Train Your Team to Provide Excellent Customer Service
According to the 2021 Zendesk Customer Experience Trends Report, 75 percent of consumers are willing to spend more money on a brand that provides a stellar customer experience. And this is great news for small business owners. You may not always be able to beat larger competitors when it comes to prices, but you can […]
How to Treat Customers How They Want to Be Treated
Learning how to treat customers how they want to be treated is vital to small business growth. The latest research proves this from many angles. For example, consider these customer service statistics: 81 percent of customers say a positive customer service experience increases their chances of buying from that company again. 95 percent of consumers […]
The SmallBizChat Podcast: Kate Winkler on Improving the Customer Experience with Ruby
Kate Winkler is the CEO of Ruby, a live virtual receptionist and chat company. Kate is a dynamic C-level executive entrepreneur and mid-market business advisor. Following a successful career in the technology sector working with small and large businesses through various stages of growth, Kate joined Ruby in 2019. Ruby serves small businesses to help […]
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