Let’s face it; the goal of any business owner is to get repeat business. That is the only way to create a sustainable business. Sometimes dealing with customers can be to toughest part of running a small business. Customers can become difficult to work with for a number of reasons, but you have to have […]
SmallBizLady’s Reading List Part I
In business, reading is fundamental. It is crucial to help you grow your expertise as a business leader. One of my favorite things to do is read books about small business best practices, social media and leadership. Here’s a list of best books that I think will have a major impact on your business strategy […]
Is Everybody Your Boss?
The good thing about being an entrepreneur is that you get to be your own boss. The bad thing about being an entrepreneur is that every client is your boss. When you have a job, you generally have one boss, in business every client is your boss. You are not working for a raise; you […]
Social Media Customer Service: Don’t Fake It
In recent years, social media has effectively taken everything that we know about customer service, and turned it upside-down. Online, there is no place for your company to hide. If you leave your customers unsatisfied, you are pretty much guaranteed to see a rant or rave about it on a social media network somewhere. Consumers […]
9 Reasons Why Boomer Businesses Fail
I know a woman (let’s call her Sarah) who was a vice president at a major Fortune 500 company. She was a sassy 48-year-old single MBA who was very successful climbing the corporate ladder. She worked in marketing, managing a brand at her company and making a handsome six-figure income. Then one day she decided […]
9 Reasons Why Boomer Businesses Fail
I know a woman (let’s call her Sarah) who was a vice president at a major Fortune 500 company. She was a sassy 48-year-old single MBA who was very successful climbing the corporate ladder. She worked in marketing, managing a brand at her company and making a handsome six-figure income. Then one day she decided […]
10 Things to Grow Your Business This Summer
Summer is here! Now that the kids are out of school, you might be thinking about how to reduce your work schedule, but that’s the worst thing you could do. It’s time to turn up the heat in your business. Third and fourth quarters are critical times in business. You may have customers who are […]
5 Ways Your Business Can Use Old Customers to Generate New Sales
Are you using your old customers to generate new sales? If not, then odds are you’re losing out on a tremendous amount of revenue. There are simple techniques to engage your customers to become an unpaid sales force. Here are 5 key ways to engage your old customers and generate additional sales in no time! […]
The Daily Deal Isn’t Dead Yet
We all know that consumers are not as excited about the Groupon emails that land in their inboxes as they used to be, and we’ve all heard the horror stories of businesses that were overwhelmed or even destroyed by a poorly planned campaign. But, some businesses are making them work. Here’s one. 24-year-old Jacomo Hakim, […]
What Will Be Your Competitive Differentiator in 2014?
It’s easy to get caught up in the New Year, new products mindset, but sometimes it doesn’t take a big shift to grow your business – just a minor one. I like the idea of taking the end of the year to regroup and go back to basics. One of the fundamental questions every business […]