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You are here: Home / Archives for customer service in small business

3 Steps to Successful Customer Experience for Your Small Business

November 17, 2020 By Melinda Emerson Leave a Comment

3 Steps to Successful Customer Experience for your Small Business Featured Image

This year has caused many paradigm shifts in the world of business. Companies have struggled to keep up with a rapidly changing marketplace, and none more so than small businesses. Business owners have had to rapidly adapt their business models to an eCommerce-dependent consumer base, and with a limited budget, small businesses are more vulnerable […]

Filed Under: Branding & Marketing, Grow Your Business Tagged With: creating customer experiences, customer experience strategy, customer experience team, customer service in small business, omnichannel management tools

4 Ways to Cultivate Customer Buy-In

October 15, 2019 By Melinda Emerson Leave a Comment

4 Ways to Cultivate Customer Buy-In OG

Brand loyalty is the elusive elixir that fuels commerce. Sure, you might get someone to buy your product while it’s on special offer, but opening the door to repeat purchases and loyalty to your products is another thing altogether. This post will explain what your brand can do to improve customer buy-in from the very […]

Filed Under: Customer Service, Grow Your Business Tagged With: brand, brand loyalty, customer experience, Customer satisfaction, customer service in small business, customers, customers loyalty, introductory offer, loyalty

6 Easy Ways to Become a Customer-First Small Business

October 29, 2019 By Melinda Emerson Leave a Comment

6 Easy Ways to Become a Customer-First Small Business - OG

Running or starting a customer-first small business means that you base your business processes on the customer to provide them with an unforgettable (positive) consumer experience. It’s a compelling business growth strategy, even if you practice it in its most basic form. Shifting your business direction toward a consumer-centered culture takes time and money, but […]

Filed Under: Customer Service, Starting A Small Business Tagged With: customer first, customer loyalty, Customer satisfaction, Customer Service, customer service in small business, customer-first small business, dealing with customers, running a small business, small business strategy

How to Present Your Business Proposal to Win Clients

October 1, 2019 By Melinda Emerson Leave a Comment

How to Present Your Business Proposal to Win Client- OG

Proposing your business plan in front of the clients is the culmination of a very long sales process. The chances are that you spent a great deal of time preparing your pitch…but the thought of presenting it might horrify you because you are afraid you won’t keep your audience hooked. This article will surely help […]

Filed Under: Branding & Marketing, Grow Your Business Tagged With: business pitch, business plan, business presentation, business proposal, customer service in small business, pitch

After Sales Service: The Key to Long-Term Growth

August 19, 2014 By Melinda Emerson Leave a Comment

Guest Article The success of every business is based upon relationships.  When I started my commercial real estate company more than forty-five years ago, it took me a month to raise my first $5,000 of capital.  Today I raise $1,000,000 with one email.  Why?  Strong relationships; which I have built by providing continuing after sales […]

Filed Under: Customer Service, Guest Articles Tagged With: @AlanCFox, after sales service, Alan C. Fox, customer service in small business

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Boost Your Small Business Marketing with the 4 M’s OG

Boost Your Small Business Marketing with the 4 M’s

When it comes to marketing your small business, you need to be extremely strategic to ensure that you rise above all the online noise and get the attention you deserve. On way to boost your small business marketing is with the 4 M’s: Message, Market, Method, Money. Let’s dive in and learn more! Marketing is […]

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