LaQuan McCarley is a government contracting expert who provides consulting services to help small businesses start doing business with the federal government. Her firm, Verve Consulting, Inc., provides business development, compliance, proposal management, and certification services for companies interested in doing business with the federal government. Through her 20+ years of experience, she is familiar […]
The SmallBizChat Podcast: Leveling Up Your Communication with Meredith Bell
Meredith Bell has been an entrepreneur since 1982. She has conducted hundreds of programs for leaders and the members of their teams to help them communicate and work together more effectively. She has also personally worked with thousands of entrepreneurs, leaders, consultants, and coaches. She loves building strong relationships with clients, resellers, affiliates, and vendors. […]
Communicating with Difficult Clients
Every week as SmallBizLady, I conduct interviews with experts on my Twitter talk show #SmallBizChat. The show takes place every Wed on Twitter from 8-9pm ET. This is excerpted from my recent interview with @sueyoungmedia. Susan Young works with businesses who want to increase their publicity, credibility and revenues with public relations and social media. She’s […]
How to Have Better Communication Within Your Small Business
Guest Article Customer satisfaction is a leading reason why consumers choose to work or not to work with a business. Lack of respect or courtesy between your employee and customers can be detrimental to or even kill a sale. For the optimal customer experience, employers need to teach employees to implement compassionate communication. Respectful dialogue […]