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You are here: Home / Archives for customer communications

Presentation Communication – Your Quest to Impress

May 7, 2012 By Melinda Emerson 3 Comments

Sponsored Post All businesses depend on sending the right messages to their customers. Whether it is a brick and mortar office, retail store, online enterprise, a direct sales business or some type of consulting firm, you have one chance to make a first impression, and your business message must be clear. Customers will focus on […]

Filed Under: Branding & Marketing, My Recommendations, Technology Tagged With: customer communications, marketing, small business, xerox

Communicating with Difficult Clients

November 12, 2009 By Melinda Emerson 2 Comments

Every week as SmallBizLady, I conduct interviews with experts on my Twitter talk show #SmallBizChat.  The show takes place every Wed on Twitter from 8-9pm ET. This is excerpted from my recent interview with @sueyoungmedia.  Susan Young works with businesses who want to increase their publicity, credibility and revenues with public relations and social media. She’s […]

Filed Under: SmallBizChat, Social Media Tagged With: @sueyoungmedia, communication skills, customer communications, managing difficult customers, melinda emerson, SmallBizChat, smallbizlady, social media, susan young, twitter

Help @Smallbizlady, My Client Doesn’t Value My Expertise

March 14, 2011 By Melinda Emerson 3 Comments

Dear Smallbizlady, Whenever I try to give professional advice to my client, she dismisses my opinions and goes with her own ideas.  What should I do? If you know that you are an expert and that your advice is sound, do not allow your client’s behavior to weaken your confidence in your business. Instead, examine […]

Filed Under: Business Inspiration, Grow Your Business Tagged With: communicating in business, customer communications, melinda emerson, small business, smallbizlady, success tips

How to Have Better Communication Within Your Small Business

December 31, 2013 By Melinda Emerson 1 Comment

Guest Article Customer satisfaction is a leading reason why consumers choose to work or not to work with a business. Lack of respect or courtesy between your employee and customers can be detrimental to or even kill a sale. For the optimal customer experience, employers need to teach employees to implement compassionate communication. Respectful dialogue […]

Filed Under: Customer Service, Guest Articles Tagged With: @Rick_Goodfriend, communication skills, customer communications, small business tips

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My theme for this year is, “It’s a New Year, Time to Renew Your Faith.” Last year, and so far this year, life has thrown us all some curveballs and some direct hits. Loved ones lost, businesses destroyed, finances stressed; it’s been a really tough time for some.  As if entrepreneurship isn’t lonely enough, then […]

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