Exceptional customer service is no longer optional for small businesses. It is one of the most important factors determining whether a customer remains loyal, refers others, leaves a positive online review, or takes their business elsewhere. For service businesses in particular, customer service is often the product. Unlike companies that sell physical goods, service businesses […]
The SmallBizChat Podcast: Make Room for Your Next Level with Delatorro McNeal
Delatorro McNeal is a world-renowned, CSP-designated keynote speaker, the CEO of Platinum Performance Global, LLC, and the founder of The Full Throttle Experience. Delatorro is a member of the National Speakers Association and the Global Speakers Federation and offers powerful motivational messages to audiences around the globe, including organizations such as Johnson & Johnson, New […]