Exceptional customer service is no longer optional for small businesses. It is one of the most important factors determining whether a customer remains loyal, refers others, leaves a positive online review, or takes their business elsewhere. For service businesses in particular, customer service is often the product. Unlike companies that sell physical goods, service businesses […]
Celebrate National Small Business Week 2024
Join me and the Small Business Administration for National Small Business Week from April 28 – May 4, 2024. This is our nation’s celebration of the 33.5 million small businesses across the country. Small businesses are the backbone of our economy, and this is our week to shine as entrepreneurs, employers, and innovative startups. The last […]