Shep Hyken is a Customer Service and Experience Expert and the Chief Amazement Officer at Shepard Presentations. He has presented keynote speeches and organization presentations for dozens of well-known companies including Energizer, Applebee’s, American Express, American Red Cross, and Georgia Oilman’s Association to help them build loyal relationships with their customers as well as their […]
The SmallBizChat Podcast: Failing Does Not Mean You’re a Failure – Ep. 003
As solopreneurs and small business owners, it’s easy to identify ourselves based on the successes – and failures – of our business. As the leader – the public face – for our organizations, when our business hits a rough patch, our team makes a mistake, or we lose a client, we often internalize our business […]
The SmallBizChat Podcast: Get More Productive On Social Media with Stephanie Humphrey – Ep. 004
Stephanie Humphrey is a technology and lifestyle expert and the founder of Til Death Do You Tweet, a company dedicated to teaching parents, students, teachers, and business professionals how to manage their online reputation. She is a nationally syndicated media personality and a frequent technology contributor to Good Morning America and Strahan and Sara. Stephanie […]
The SmallBizChat Podcast: How I Became SmallBizLady – Ep. 001
Welcome to the first episode of the SmallBizChat Podcast – the show that’s on a mission to help you improve your small business and avoid small business failure. I’m your host, Melinda Emerson “SmallBizLady,” America’s #1 Small Business Expert. On today’s episode, I share who I am, how I became known as the SmallBizLady, and […]