Guest Article The purpose of automating your customer service is to relieve overly heavy workloads on your employers while improving the experience for your customers. It’s a symbiotic relationship, a win-win, and it can help give small businesses the boost they need to thrive. However, it’s also easy to let automation completely take over and […]
9 Steps to Building Your Social Media Following
Five years ago, when I was waiting for my publisher to release my bestselling book Become Your Own Boss in 12 Months, I knew that I needed to build an audience for my book and I needed an author platform to market the book. After a conversation with PR maven Cathy Larkin @CathyWebsavvyPR, we decided that […]
Next Generation Entrepreneurship
Every week as SmallBizLady, I conduct interviews with experts on my Twitter talk show #SmallBizChat. The show takes place every Wednesday on Twitter from 8-9pm ET. This is excerpted from my recent interview with @HoustonGunn – Houston Gunn is a 17-year-old entrepreneur, author, real estate investor and musician who is on a mission to inspire […]
4 Reasons Small Business Owners Need Great Working Relationships
Guest Article As an entrepreneur myself, and having worked with teams on four continents, I’ve seen how the “care and feeding” of relationships produces real financial returns. For startups and small businesses, the health of your relationships inside and outside the office is more important than you think. Here are four reasons to invest in […]
SmallBizLady’s 10 Rules for Managing Tough Customers
Let’s face it; the goal of any business owner is to get repeat business. That is the only way to create a sustainable business. Sometimes dealing with customers can be to toughest part of running a small business. Customers can become difficult to work with for a number of reasons, but you have to have […]
How to Launch a Successful Start-up Business
Every week as SmallBizLady, I conduct interviews with experts on my Twitter talk show #SmallBizChat. The show takes place every Wednesday on Twitter from 8-9pm ET. This is excerpted from my recent interview with @EbongEka. Ebong gives real life-practical money solutions tailored to the everyday person, the aspiring entrepreneur and the existing small business owner. […]
What it Takes to Create a Successful Company
Guest Post If you’re starting a business, I have some good and bad news for you. The good news is that this will be one of the greatest adventures of your lifetime. The bad news is that the odds of success are grim. Have plans for a tech startup? According to Henry Blodget, founder of […]
How to Add Social Impact in Your Small Business
Goose Lopez-Torres was the top sales person at Central Florida Box Corporation in Winter Park, Florida. To get prospects to take his calls, he spent $200 a week dropping off bagels at their offices. He would return to a prospect’s office and see the same bag of bagels still there. Seeking a new way to […]
Who is on #SmallBizChat in June?
#SmallBizChat is a weekly conversation where small business owners can get answers to their questions. The focus of #SmallBizChat is to end small business failure by helping participants succeed as your own boss. Join me live every Wednesday, 8PM EST for #SmallBizChat on Twitter. Here’s how: follow @SmallBizChat on Twitter and click here for directions on how to join […]
How Emotional Intelligence Leads to Stronger Small Business Leadership
Every week as SmallBizLady, I conduct interviews with experts on my Twitter talk show #SmallBizChat. The show takes place every Wednesday on Twitter from 8-9pm ET. This is excerpted from my recent interview with @KevinAllenEI. Kevin Allen is Founder & Chairman of employee engagement company Planet Jockey, which specializes in gamified learning and collaborative mentorship […]
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