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ENDING SMALL BUSINESS FAILURE

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How to Buy an Existing Business

July 4, 2022 By Melinda Emerson Leave a Comment

How to Buy an Existing Business Featured Image

So, you want to own your own business, but that doesn’t mean you have to start from scratch! When you buy an existing business, you can make your dream of business ownership come true AND enjoy the following benefits:  Reduced startup time Established brand Existing customers Better survival rate Easier to get financing In this […]

Filed Under: Fix Your Business, Grow Your Business Tagged With: buy an existing business, chosen business, growing the business, own the business, realistic assessment

The SmallBizChat Podcast: Pricing Tips and Other Strategies for Service-Based Businesses with Bridget Brown

June 30, 2022 By Melinda Emerson Leave a Comment

Pricing Tips and Other Strategies for Service-Based Businesses with Bridget Brown Featured Image

Bridget Brown is the Owner and Lead Web Developer of Pages and Post, a digital design agency based in Alabama. Bridget—a mechanical engineer by profession—served in the energy and aerospace industry before founding Pages and Post. She served as an engineer for the Southern Company and as a staff engineer and flight controller for the […]

Filed Under: The SmallBizChat Podcast Tagged With: hiring employees, pricing, pricing strategy, Verizon Small Business Digital Ready program, Word-of-mouth Marketing

Can AI Solve Your Customer Service Problems?

June 27, 2022 By Melinda Emerson Leave a Comment

Can AI Solve Your Customer Service Problems Featured Image

Artificial intelligence is a disruptive technology that is shaking things up in business – even small businesses. Chances are you’ve heard some pretty cool use cases and are wondering if (and to what extent) you should use AI in your business. Can AI solve your customer service problems? In this article, I’ll tackle that question […]

Filed Under: Customer Service, Fix Your Business Tagged With: Artificial intelligence, customer behavior, customer relationships with AI, customer service AI applications, customer service strategy

The SmallBizChat Podcast: Strategies for Running Effective Remote Teams with Liam Martin

June 23, 2022 By Melinda Emerson Leave a Comment

Strategies for Running Effective Remote Teams with Liam Martin 1200 x 1200

  Liam Martin is an entrepreneur and speaker, as well as the Co-founder and CMO of Staff.com and Time Doctor—one of the most popular time tracking and productivity software platforms for top brands. An advocate of remote working, Liam has been published in several publications, including Forbes, Inc, Mashable, TechCrunch, Wired, and others. Liam is […]

Filed Under: The SmallBizChat Podcast Tagged With: hybrid working set-ups, manage remote workers, managing remote teams, remote teams, remote work force

How to Train Your Team to Provide Excellent Customer Service

June 20, 2022 By Melinda Emerson Leave a Comment

How to Train Your Team to Provide Excellent Customer Service OPEN GRAPH

According to the 2021 Zendesk Customer Experience Trends Report, 75 percent of consumers are willing to spend more money on a brand that provides a stellar customer experience.  And this is great news for small business owners.  You may not always be able to beat larger competitors when it comes to prices, but you can […]

Filed Under: Customer Service, Grow Your Business Tagged With: customer experience, Customer Service, customer service department, customer service skills, good customer service

The SmallBizChat Podcast: Traditional and Self-Publishing 101 with Stephanie Chandler

June 16, 2022 By Melinda Emerson Leave a Comment

The SmallBizChat Podcast: Traditional and Self-Publishing 101 with Stephanie Chandler

Stephanie Chandler is a small business influencer and the CEO of Authority Publishing, a specialist in custom book publishing for business, self-help, memoir, and other non-fiction books. Stephanie is also the Founder and CEO of the Nonfiction Authors Association—a vibrant community for writers—and the Nonfiction Writers Conference. A professionally-trained speaker, Stephanie has been featured in […]

Filed Under: The SmallBizChat Podcast Tagged With: custom book publishing, marketing a book, podcasting, self-publishing, traditional book publishing

June 2022 #SmallBizChat: How to Get Federal Contracts Without Writing Proposals

June 16, 2022 By Melinda Emerson Leave a Comment

June 2022 #SmallBizChat_ Final Featured Image

#Smallbizchat Podcast LIVE is a monthly video interview show where small business owners can get answers to their questions. The focus of #Smallbizchat is to end small business failure by helping participants succeed as your own boss. Please join us live every third Wednesday of the month from 8-9 pm ET Live on my SmallBizLady Facebook […]

Filed Under: SmallBizChat, SmallBizChat Live+ Tagged With: business leadership, change, federal contracting, grow your business, imposter syndrome

SmallBizLady’s 2022 Small Business Summer Reading List

June 13, 2022 By Melinda Emerson Leave a Comment

SmallBizLady's 2022 Small Business Summer Reading List OG

Now that we are free to move about the country, hopefully, you’ll be able to take a little time off away from all your technology and get some rest. While you’re at it, grab a good book or two to help enlighten yourself along the way. Here is my 2022 Small Business Summer Reading List […]

Filed Under: 12 Things, Leadership Tagged With: Become Your Own Boss in 12 Months, books, changes in your business, run your small business, summer reading list

The SmallBizChat Podcast: Ecommerce Strategies for Small Biz Success with John Lawson

June 9, 2022 By Melinda Emerson Leave a Comment

Ecommerce Strategies for Small Biz Success with John Lawson Featured Image

Ecommerce expert, John Lawson, is the go-to authority for online selling success. He is the author of the best-selling social marketing book, Kickass Social Commerce for Entrepreneurs. He is a multi-award-winning social commerce strategist and sought-after keynote speaker who has traveled to five continents to address thousands of business leaders and entrepreneurs. John has achieved […]

Filed Under: The SmallBizChat Podcast Tagged With: Amazon, ecommerce business, online selling success, sell your product, social marketing

How to Evaluate a Potential Business Partner

June 6, 2022 By Melinda Emerson Leave a Comment

How to Evaluate a Potential Business Partner Open Graph

There are three main reasons you’d want to bring a business partner into your business. First, entrepreneurship can be a lonely ball of stress. When you share the load with someone else, you benefit from having a cheerleader, accountability partner, and an extra set of eyes—all wrapped up into one. Second, there’s no way that […]

Filed Under: Grow Your Business, Leadership Tagged With: business partnership, business relationships, entrepreneurship, friendship, potential business partner, strong business partnership

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Latest #SmallBizChat

How to Build a Lead Generation and Nurture Process That Converts

Most businesses don’t actually have a sales problem—they have a nurturing problem. While many entrepreneurs are actively collecting leads, running ads, and growing their email lists, those leads often fail to turn into paying customers. Why? Because there’s no follow-up strategy. Leads go cold. Opportunities get missed. And the business ends up stuck in a […]

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