Artificial intelligence is a disruptive technology that is shaking things up in business – even small businesses. Chances are you’ve heard some pretty cool use cases and are wondering if (and to what extent) you should use AI in your business. Can AI solve your customer service problems? In this article, I’ll tackle that question […]
The SmallBizChat Podcast: Strategies for Running Effective Remote Teams with Liam Martin
Liam Martin is an entrepreneur and speaker, as well as the Co-founder and CMO of Staff.com and Time Doctor—one of the most popular time tracking and productivity software platforms for top brands. An advocate of remote working, Liam has been published in several publications, including Forbes, Inc, Mashable, TechCrunch, Wired, and others. Liam is […]
How to Train Your Team to Provide Excellent Customer Service
According to the 2021 Zendesk Customer Experience Trends Report, 75 percent of consumers are willing to spend more money on a brand that provides a stellar customer experience. And this is great news for small business owners. You may not always be able to beat larger competitors when it comes to prices, but you can […]
The SmallBizChat Podcast: Traditional and Self-Publishing 101 with Stephanie Chandler
Stephanie Chandler is a small business influencer and the CEO of Authority Publishing, a specialist in custom book publishing for business, self-help, memoir, and other non-fiction books. Stephanie is also the Founder and CEO of the Nonfiction Authors Association—a vibrant community for writers—and the Nonfiction Writers Conference. A professionally-trained speaker, Stephanie has been featured in […]
June 2022 #SmallBizChat: How to Get Federal Contracts Without Writing Proposals
#Smallbizchat Podcast LIVE is a monthly video interview show where small business owners can get answers to their questions. The focus of #Smallbizchat is to end small business failure by helping participants succeed as your own boss. Please join us live every third Wednesday of the month from 8-9 pm ET Live on my SmallBizLady Facebook […]
SmallBizLady’s 2022 Small Business Summer Reading List
Now that we are free to move about the country, hopefully, you’ll be able to take a little time off away from all your technology and get some rest. While you’re at it, grab a good book or two to help enlighten yourself along the way. Here is my 2022 Small Business Summer Reading List […]
The SmallBizChat Podcast: Ecommerce Strategies for Small Biz Success with John Lawson
Ecommerce expert, John Lawson, is the go-to authority for online selling success. He is the author of the best-selling social marketing book, Kickass Social Commerce for Entrepreneurs. He is a multi-award-winning social commerce strategist and sought-after keynote speaker who has traveled to five continents to address thousands of business leaders and entrepreneurs. John has achieved […]
How to Evaluate a Potential Business Partner
There are three main reasons you’d want to bring a business partner into your business. First, entrepreneurship can be a lonely ball of stress. When you share the load with someone else, you benefit from having a cheerleader, accountability partner, and an extra set of eyes—all wrapped up into one. Second, there’s no way that […]
The SmallBizChat Podcast: Getting Started with Speaking with Misty Megia
Misty Megia is a business strategist who has helped companies across various industries with marketing, corporate branding, and project management. She is also a performer, director, and choreographer in professional theater. Misty has earned many awards, including recognition as one of the Most Powerful Women in Accounting by CPA Practice Advisor and One to […]
How to Treat Customers How They Want to Be Treated
Learning how to treat customers how they want to be treated is vital to small business growth. The latest research proves this from many angles. For example, consider these customer service statistics: 81 percent of customers say a positive customer service experience increases their chances of buying from that company again. 95 percent of consumers […]
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