Every business needs to retain its customers. Customer retention is vital in the changing landscape of the business environment. A research study conducted by Bain & Company shows how profits can be increased up to 95 percent if the customer retention rates increase by 5 percent. Customer retention becomes more important since it costs seven […]
3 Ways Being Reachable Improves Customer Trust
In this hyper-connected and competitive environment, keeping your customers satisfied is non-negotiable. According to a Walker study, by the year 2020 providing great customer experience and building long-term relationships will be the major differentiators for your business, overtaking price and product features as the key differentiating factors. A relationship becomes strong only with trust and […]
7 Ways to Attract Customers to Your Small Business
When it comes to doing business these days, the deal is – no one wants to be sold to. You must give consistently to eventually get business, especially if you are a professional service business. Here are my 7 ways to attract customers to a small business It’s all about service. You must first try […]