In this episode of The SmallBizChat, Melinda Emerson talks with Scott Romesser about why customer care is central to business growth. They discuss how to create a strong first impression, common service mistakes small businesses make, and why existing customers can become a business’s best marketing channel. Scott shares ways to stand out, support customers […]
The SmallBizChat Podcast: How Global Artisans Are Building Scalable Brands with Susan Hull Walker
In this episode of The SmallBizChat, Melinda Emerson welcomes Susan Hall Walker to discuss the inspiring journey behind the Ibu Movement and its impact on artisan networks. Susan shares the origins of Ibu and how it operates to expand and support artisan communities globally. The conversation highlights shifts in consumer preferences toward handmade goods and […]
The SmallBizChat Podcast: How to Use Social Ecosystems to Build Your Business with Terry James
In this episode, Melinda Emerson is joined by Terry James, who shares his entrepreneurial journey and insights on the impact of social media on loneliness and consumer behavior. Terry provides an overview of his ventures, OffLeashed and Nibble and Wag, emphasizing the importance of listening to customers. The discussion explores the distinction between building an […]
The SmallBizChat Podcast: Hit It and Quit It with Michelle Snow and Malcolm Reid, Sr.
In this episode, Melinda Emerson kicks off the rapid-fire session where guests share their favorite podcast, app, marketing tip, and business book. Michelle Snow, CEO of Grow With Snow, The Coach Making Connections, is a business coach who helps entrepreneurs and organizations with tailored strategies and visionary insights. She specializes in professional development and outreach, […]
The SmallBizChat Podcast: How to Evaluate an Existing Business to Buy with Andrea Palacio
In this episode, Melinda Emerson welcomes Andrea Palacio to share her journey of purchasing and transforming a business. Andrea discusses the challenges and red flags she encountered post-acquisition and the lessons learned from early struggles. She details her efforts in rebuilding the team and revising the business strategy, including the implementation of AI automation. Andrea […]
The SmallBizChat Podcast: How to Transition from Business Owner to CEO with Michelle Snow
In this episode, Melinda Emerson is joined by Michelle Snow to explore the transition from business owner to CEO, highlighting key differences and necessary mindset shifts. They discuss the importance of delegation, training, and effective business operations, along with systems and tools for scalability. The conversation delves into the role of integrity and accountability in […]
The SmallBizChat Podcast: Hit It and Quit It with Syama Bunten, Kellé Thorpe, and Sarah Ohanesian
In this episode, Melinda Emerson kicks off with an introduction and underscores the importance of podcast subscriptions. The core of the discussion features a panel where Melinda, Syama Bunten, Kellé Thorpe, and Sarah Ohanesian share their favorite podcasts, apps, marketing strategies, and books that inspire and drive their success. The episode is sponsored by Zoho […]
The SmallBizChat Podcast: How to Grow a Business Right Now with Sharif J. Small
In this episode, Melinda Emerson welcomes Sharif Small to discuss essential growth strategies for small business owners. They explore the significance of financial planning and efficient systems, highlighting common areas where entrepreneurs may be missing out on potential income. The conversation shifts to building generational wealth and effective tax strategies for safeguarding and increasing profits. […]
The SmallBizChat Podcast: How to Increase Productivity as a CEO with Sarah Ohanesian
In this episode, Melinda Emerson welcomes Sarah Ohanesian to discuss productivity and the concept of the clarity gap. Sarah shares her journey to understanding productivity and how AI is impacting it. They explore common productivity pitfalls and why high achievers often delay important tasks. Sarah introduces the COAT framework as a tool for overcoming these […]
The SmallBizChat Podcast: How Women Business Leaders Can Manage Their Legacy Wealth with Syama Bunten
In this episode, Melinda Emerson welcomes Syama Bunten to celebrate Women’s History Month with a focus on women’s economic shifts and financial empowerment. Syama discusses the reasons behind women’s financial inaction and offers actionable steps to overcome these barriers. The episode highlights the significance of community in financial growth and the concept of cooperative economics. […]
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