Guest Article Customer satisfaction is a leading reason why consumers choose to work or not to work with a business. Lack of respect or courtesy between your employee and customers can be detrimental to or even kill a sale. For the optimal customer experience, employers need to teach employees to implement compassionate communication. Respectful dialogue […]
Archives for 2013
One Way to Make Tax Season Easier for Your Small Business
Sponsored Post While you might be winding down your calendar year, the responsibilities of running a small business never stop. Tax season is fast approaching. One of the first requirements you’ll have in your business in 2014 is filing your W-2 & 1099 paperwork. Business owners are required to provide income statements to all employees […]
Best of SmallBizChat 2013
Every Wednesday night from 8-9pm ET, I host #Smallbizchat. It’s a weekly chat on Twitter that is a peer-to-peer mentoring program. Each week I feature a small business expert to share wisdom and hard-learned lessons with the community so that everyone can succeeed as their own boss. This past year on #Smallbizchat was one of […]
Could Volunteer Service Boost Your Small Business?
Guest Article You work hard. Your employees do, too. But do you focus on just making money or are you a part of the local community where you do business? Making time for volunteer service could be good for your business and your neighborhood. But, it can be hard to find the time to run […]
What Will Be Your Competitive Differentiator in 2014?
It’s easy to get caught up in the New Year, new products mindset, but sometimes it doesn’t take a big shift to grow your business – just a minor one. I like the idea of taking the end of the year to regroup and go back to basics. One of the fundamental questions every business […]
How to Turn Adversaries Into Allies in Your Small Business
Every week as SmallBizLady, I conduct interviews with experts on my Twitter talk show #SmallBizChat. The show takes place every Wednesday on Twitter from 8-9 pm ET. This is excerpted from my recent interview with, @bobburg. Bob Burg is the best-selling author of Endless Referrals and The Go Giver (coauthored with John David Mann) and shares information on topics vital to […]
3 Types of Employees and How to Manage Them in Your Small Business
Guest Article Things can be stressful when you’re running your own business. But when you grow to the point where you start bringing on employees, that’s when things get really interesting. Even managers at larger companies grapple with the concept of employee archetypes, personality clashes and varying work styles. It’s only magnified if you only […]
How to Build a Network to Grow Your Small Business
Last week, I had the opportunity to be interviewed by Open Forum for a live tweetchat on networking. In my role as the National Spokesperson and Advisor to American Express Open for Women CEO Bootcamp program, we are helping women build their businesses by boosting confidence, competence, and connections. Here are some of my best […]
Entrepreneurship: Everything Connects
Every week as SmallBizLady, I conduct interviews with experts on my Twitter talk show #SmallBizChat. The show takes place every Wednesday on Twitter from 8-9 pm ET. This is excerpted from my recent interview with Faisal Hoque, @Faisal_Hoque, a serial entrepreneur and author, and a devoted student of life, entrepreneurship, spirituality, and humanity. He left his birth-land […]
5 Crucial Considerations Before Buying Into a Franchise
Guest Article If you are looking into franchising you must do your homework. A franchise provides you with market intelligence regarding the finances and operations of your business, as well as accounting, recruitment and staff selection and marketing. It can be extremely difficult to get up and running with a business when you don’t have […]
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