In the world of Business-to-Business (B2B) transactions, the relationship doesn’t end with the sale. In fact, the most critical phase of the customer relationship often begins after the deal is closed. A successful follow-up is not just a polite gesture, but a deliberate strategy to build customer retention, foster trust, and lay the foundation for […]
The SmallBizChat Podcast: How to Select a Franchise Business with Dr. Robert Needham
In this episode, Melinda Emerson is joined by Dr. Robert A. Needham to explore overcoming economic slavery and fear in entrepreneurship. They discuss the advantages and downsides of franchising and highlight the importance of maintaining a high gross margin in business. Dr. Needham shares his best business advice, providing listeners with valuable insights for navigating […]
10 Essential Metrics to Consider Before Expanding Your Small Business
Expanding a small business is an exciting prospect, but it’s also a significant undertaking that requires careful planning and analysis. Making the leap too soon or without the right information can lead to costly mistakes. Before you decide to expand your business, it’s crucial to assess a variety of key metrics that will give you […]
SmallBizLady Summer Reading List 2024
It’s Summer, and that means it’s time to grab to good book and grow your expertise. There are many business books that have delivered an array of insightful and actionable reads. Here are a particular set of books that I find valuable for small business owners seeking to navigate the complexities of entrepreneurship. Here are […]