In this episode, Melinda Emerson introduces a special series spotlighting historical entrepreneurs, focusing on James Forten. The discussion highlights Forten’s early life and challenges, his significant role in the American Revolution, and his innovative contributions to sail making. Melinda delves into Forten’s acquisition of the sail loft and his approach to building a skilled workforce. […]
America at 250: Why Entrepreneurs Will Determine Our Next Chapter
As America celebrated its 250th anniversary on July 4th, there are a few things that I was thinking about. First, I can’t believe it’s only been 250 years since the Revolutionary War. The first settlers arrived in America in 1619, but it wasn’t until 1776 that a formal independent government was formed as America defeated […]
The SmallBizChat Podcast: America at 250: Benjamin Franklin – America’s First Great Entrepreneur with Melinda Emerson
In this episode, Melinda Emerson delves into a special series spotlighting notable entrepreneurs, with a focus on Ben Franklin as America’s first mega entrepreneur. The discussion covers Franklin’s early life, self-learning, and his move to Philadelphia, highlighting his printing career and the acquisition of the Pennsylvania Gazette. Melinda explores the creation and impact of Poor […]
Why Great Sales Calls Still Don’t Close
One of the most frustrating experiences for any entrepreneur, consultant, coach, or sales professional is walking away from a sales conversation feeling confident that everything went perfectly, only to discover that the prospect never moves forward. The conversation flowed naturally. The prospect seemed engaged, asked thoughtful questions, expressed enthusiasm about your offer, and thanked you […]
The SmallBizChat Podcast: How to Use Social Ecosystems to Build Your Business with Terry James
In this episode, Melinda Emerson is joined by Terry James, who shares his entrepreneurial journey and insights on the impact of social media on loneliness and consumer behavior. Terry provides an overview of his ventures, OffLeashed and Nibble and Wag, emphasizing the importance of listening to customers. The discussion explores the distinction between building an […]
How to Deliver Great Customer Service as a Service Business
Exceptional customer service is no longer optional for small businesses. It is one of the most important factors determining whether a customer remains loyal, refers others, leaves a positive online review, or takes their business elsewhere. For service businesses in particular, customer service is often the product. Unlike companies that sell physical goods, service businesses […]
The SmallBizChat Podcast: Hit It and Quit It with Michelle Snow and Malcolm Reid, Sr.
In this episode, Melinda Emerson kicks off the rapid-fire session where guests share their favorite podcast, app, marketing tip, and business book. Michelle Snow, CEO of Grow With Snow, The Coach Making Connections, is a business coach who helps entrepreneurs and organizations with tailored strategies and visionary insights. She specializes in professional development and outreach, […]
How to Effectively Document Your Processes
One of the biggest reasons small businesses struggle to grow is that too much critical knowledge exists only in the owner’s head. Entrepreneurs often know exactly how to onboard a client, create an invoice, follow up on a sales lead, resolve a customer issue, or complete a service delivery process, but no one else does. […]
The SmallBizChat Podcast: How to Grow a Coaching Business with Malcolm Reid, Sr.
In this episode, Melinda Emerson is joined by Malcolm Reed Sr. to explore his journey into business coaching and the common challenges faced by coaches. They discuss the critical role of building robust business systems and the importance of establishing a solid business infrastructure. Malcolm shares insights on the risks of positioning oneself as a […]
The IRS Might Owe You Money: Here’s What Every Small Business Owner Needs to Know Before July 10, 2026
As a small business owner, you’ve probably spent more time worrying about what you owe the IRS than wondering whether the IRS owes you money. But two recent court filings have created a potential refund opportunity that could impact millions of businesses and taxpayers who paid IRS penalties and interest during the COVID-19 pandemic. If […]
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