Learning how to treat customers how they want to be treated is vital to small business growth. The latest research proves this from many angles. For example, consider these customer service statistics: 81 percent of customers say a positive customer service experience increases their chances of buying from that company again. 95 percent of consumers […]
The SmallBizChat Podcast: How to Put Happiness Before Hustle with Donna Maria
Donna Maria is a certified entrepreneur mentor, attorney, podcaster, and author. After working as an attorney, she launched the Indie Business Network, a coaching, mentoring, and training company serving American maker entrepreneurs. In her new role as the Lifestyle CEO, Donna mentors entrepreneurs. She trains business owners to design and build a solid business platform […]
How to Create a Culture of Customer Service
Providing exceptional customer service is critical to running a successful small business. To do that, small business owners should aim to create a culture of customer service. Not sure how to get started? This article breaks down the simple steps to follow. Prospective customers can easily determine if you’re good or bad at service. Customers expect support […]
May 2022 #SmallBizChat: How to Manage a Remote Workforce And How to Become a Book Author
#Smallbizchat Podcast LIVE is a monthly video interview show where small business owners can get answers to their questions. The focus of #Smallbizchat is to end small business failure by helping participants succeed as your own boss. Please join us live every third Wednesday of the month from 8-9 pm ET Live on my SmallBizLady Facebook […]
The SmallBizChat Podcast: Uplifting Minority Businesses with Renée Johnson
Renée Johnson is a Senior Advisor at Public Private Strategies and was the Co-director of Reimagine Main Street. She holds a Bachelor of Arts degree in Political Science and Government and a Master of Science degree in Education from South Illinois University Carbondale, as well as a Master of Business Administration/School of Law, Marketing Management […]
How to Handle Sales Inquiries
It’s always a happy day when a potential customer comes to you wanting to learn more about your products or services. The question is: are you prepared to handle sales inquiries when they come your way? Without the proper systems in place, you could miss out on an opportunity to acquire a new customer. This […]
The SmallBizChat Podcast: How to Become a Second Act Entrepreneur with Eric Brown
Eric Brown is a serial entrepreneur and highly experienced urban housing developer. In 2000, he started his company, Urbane Apartments, which has developed over 16,000 market-rate apartments nationwide. He is recognized as a vanguard in the family housing industry due to his social media marketing strategies. He recently branched out to go in a new […]
How to Solicit Customer Feedback
The importance of customer feedback cannot be overstated. Customer reviews—especially online reviews that are visible to people searching for products and services—can drive traffic to your website or retail store and grow your small business. Consider this statistic: 97 percent of people use the internet to find out more about local businesses. By soliciting customer […]
The SmallBizChat Podcast: Mobile Marketing the Right Way with Barbara Casey
Barbara Casey is a customer engagement and text marketing expert as well as the CEO of Mobile High 5. She holds a Bachelor of Science degree in Journalism and Advertising from the University of Kansas. She is also a graduate of Goldman Sach’s 10,000 Small Business education program. Barbara has 30 years of experience […]
May 2022 #SmallBizChat: How to Build a Business that Generates Income for a Lifetime
#Smallbizchat Podcast LIVE is a monthly video interview show where small business owners can get answers to their questions. The focus of #Smallbizchat is to end small business failure by helping participants succeed as your own boss. Please join us live every third Wednesday of the month from 8-9 pm ET Live on my SmallBizLady Facebook […]