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You are here: Home / Archives for CRM

4 Ways Your Inbox is Inhibiting Business Growth (& How to Fix It)

January 8, 2019 By Melinda Emerson Leave a Comment

gain control of your email inbox

Sponsored Post The email inbox. It’s still one of the most important tools in your sales process, especially for your sales team’s toolbox. That being said, inefficient use of email and the inbox can cause costly bottlenecks and inhibit long-term business growth. What’s worse, many business owners don’t even realize that they have a problem. […]

Filed Under: Branding & Marketing, Business Inspiration, Featured Post, Fix Your Business, Grow Your Business, How to Start, Technology Tagged With: CRM, email, inbox management, mixmax, Productivity

How to Select a CRM System for Your Small Business

January 19, 2016 By Melinda Emerson Leave a Comment

Sponsored Post Conceptualizing, launching, and operating a small business is a time and labor-intensive endeavor. Getting caught up in the day-to-day activities takes your attention in many directions. Still the risks are worth the potential rewards, not just for the financial gains, but also for the fact that you have a direct impact on your […]

Filed Under: Featured Post, Guest Articles, Technology Tagged With: @insightlyapp, big data, CRM, reporting solutions

How to Use CRM to Really Connect With Your Customers

August 16, 2016 By Melinda Emerson Leave a Comment

Sponsored Post Customer relationships are at the core of your business. When you nurture relationships with your customers, you help them connect with your brand. By leveraging a customer relationship management (CRM) solution, you can stay connected with your customers on a deeper level, increasing the chances that you will keep them as customers for […]

Filed Under: Customer Service, Featured Post, Your Small Business Tagged With: @insightlyapp, CRM

CRM Doesn’t Have to be Industry Specific and Here’s Why…

October 25, 2016 By Melinda Emerson Leave a Comment

Sponsored Post Image credit If you’ve decided that you need a customer relationship management system or (CRM), chances are, you’re exploring and weighing the many different options available to you. You’ve probably found some interesting industry specific CRM options out there. Or maybe you’re using a CRM system already, and would like to better customize […]

Filed Under: Grow Your Business, Guest Articles, Your Small Business Tagged With: @insightlyapp, CRM, small business

How Using a CRM Can Grow Your Small Business

June 7, 2016 By Melinda Emerson Leave a Comment

 Sponsored Post Customer relationship management (CRM) has been growing steadily for years, and by next year, the industry is expected to hit $36.5 billion worldwide. Sharing information is critical to business operations. Silos of information create loss—both in knowledge sharing and in bottom line profits—because they create gaps in your business that your customers feel. CRMs […]

Filed Under: Featured Post, Guest Articles Tagged With: @insightlyapp, CRM, crm system, every small business

5 Things You Can Do to Maximize Your CRM System

February 16, 2016 By Melinda Emerson Leave a Comment

Sponsored Post   The best CRM solutions are the ones that are used. It’s a simple concept; however depending on the types of technology adopters (personality types) at play in your small business, getting buy-in from your co-workers to use the company CRM software can present some challenges. Here are 5 things you can do […]

Filed Under: Featured Post Tagged With: @insightlyapp, CRM, crm system

Would CRM Software Benefit Your Small Business?

October 20, 2015 By Melinda Emerson Leave a Comment

There are few arenas where small businesses have the upper hand over their larger counterparts. One area where they shine is in building and managing customer relationships. The friendly neighborhood restaurateur, or local shopkeeper, hold special places in the hearts of local customers. However, much like anything else, more and more customer relationships are becoming […]

Filed Under: Customer Service, Guest Articles Tagged With: CRM, Customer Relationship Management

Newsflash–Nobody Cares About Your Business!

January 3, 2009 By Melinda Emerson 2 Comments

This may seem harsh, but if you do not take the time to build and maintain relationships with your customers your direct mail, emails, brochures, and that voicemail you left at 4pm on Friday is all headed for file zero or the delete button. All your customers care about is WIIFM or What’s in it […]

Filed Under: How to Start Tagged With: CRM, Customer Service, employee engagement, melinda emerson, relationship management, small business, smallbizlady

Finding and Keeping Clients Using Social Customer Relationship Management

January 14, 2011 By Melinda Emerson 7 Comments

Each week as Smallbizlady, I conduct interviews with small business experts on my weekly Twitter talk show #SmallBizChat. This is excerpted from my #SmallBizChat interview with Howard Yermish @hyermish. Howard has worked professionally in Internet development since 1993. Howard has consulted on projects for clients such as AOL, Commerce Bank, Disney, Kaiser Permanente, Mattel and Microsoft, as well […]

Filed Under: Grow Your Business, Q & A Interview, SmallBizChat Tagged With: CRM, customer profiles, customers, Howard Yermish, relationship management, small business, SmallBizChat, social crm, social monitoring

How a Social CRM System Can Help You Achieve More Sales in Your Small Business

June 28, 2012 By Melinda Emerson 2 Comments

Every week as SmallBizLady, I conduct interviews with experts on my Twitter talk show #SmallBizChat. The show takes place every Wednesday on Twitter from 8-9pm ET. This is excerpted from my recent interview with Brent Leary @BrentLeary. Brent is Co-founder and Partner of CRM Essentials LLC, a CRM consulting and advisory firm focused on small and […]

Filed Under: Branding & Marketing, Melinda Emerson @SmallBizLady, Q & A Interview, SmallBizChat Tagged With: Brent Leary, CRM, Customer Relationship Management, Customer Service

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Bridget Brown is the Owner and Lead Web Developer of Pages and Post, a digital design agency based in Alabama. Bridget—a mechanical engineer by profession—served in the energy and aerospace industry before founding Pages and Post. She served as an engineer for the Southern Company and as a staff engineer and flight controller for the […]

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