Every week as SmallBizLady, I conduct interviews with experts on my Twitter talk show #SmallBizChat. The show takes place every Wednesday on Twitter from 8-9pm ET. This is excerpted from my recent interview with @Tim_Hurson. Tim Hurson is founding partner of ThinkX, an international speaker and author of the new book, Never Be Closing. He creates […]
Do’s and Don’ts of Automating Customer Service for Your Small Business
Guest Article The purpose of automating your customer service is to relieve overly heavy workloads on your employers while improving the experience for your customers. It’s a symbiotic relationship, a win-win, and it can help give small businesses the boost they need to thrive. However, it’s also easy to let automation completely take over and […]
Do you need a Small Business Makeover?
Pitney Bowes wants to give your business a communications makeover worth up to $10,000. If you could use some help with your email, direct mail and social media communications, you can win a free year of using Pitney Bowes’ full suite of business tools. The grand prize winners will also receive in person one-on-one coaching […]
After Sales Service: The Key to Long-Term Growth
Guest Article The success of every business is based upon relationships. When I started my commercial real estate company more than forty-five years ago, it took me a month to raise my first $5,000 of capital. Today I raise $1,000,000 with one email. Why? Strong relationships; which I have built by providing continuing after sales […]
SmallBizLady’s 10 Rules for Managing Tough Customers
Let’s face it; the goal of any business owner is to get repeat business. That is the only way to create a sustainable business. Sometimes dealing with customers can be to toughest part of running a small business. Customers can become difficult to work with for a number of reasons, but you have to have […]
Is Everybody Your Boss?
The good thing about being an entrepreneur is that you get to be your own boss. The bad thing about being an entrepreneur is that every client is your boss. When you have a job, you generally have one boss, in business every client is your boss. You are not working for a raise; you […]
SmallBizChat Q and A with David Allen Getting Things Done
Every week as SmallBizLady, I conduct interviews with experts on my Twitter talk show #SmallBizChat. The show takes place every Wednesday on Twitter from 8-9pm ET. This is excerpted from my recent interview with David Allen @gtdguy who is widely recognized as the world’s leading expert on personal and organizational productivity. David is the international bestselling […]
Social Media Customer Service: Don’t Fake It
In recent years, social media has effectively taken everything that we know about customer service, and turned it upside-down. Online, there is no place for your company to hide. If you leave your customers unsatisfied, you are pretty much guaranteed to see a rant or rave about it on a social media network somewhere. Consumers […]
Blogging, & Handling Corporate Inquires & Monetizing your Online Brand.
Check out this quick video from the Black Enterprise Entrepreneurs Conference. Fellow blogger Jewel Figueras of http://www.JewelsFabLife.com was interviewed by LaShanda Henry creator of SistaSense blogs for entrepreneurs and the Black Business Women Online Social Network. http://www.sistasense.tv/smallbizlady-and-jewelsfablife-talk-blogging-and-working-with-brands-part1/ We discussed blogging, handling corporate inquires and monetizing your online brand. Enjoy! I’m always here as a resource. […]
The Minority Entrepreneur Accelerator Program Could Be Your Answer
Comcast Interactive Capital, the venture capital affiliate of Comcast Corporation, one of the world’s leading media, entertainment and communications companies, today announced that is has partnered with DreamIt Ventures (“DreamIt”), the leading technology accelerator for entrepreneurs, to provide seed funding, training, mentoring and other benefits to five minority-led startups through DreamIt’s accelerator program. The partnership […]
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