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You are here: Home / Archives for Customer Service

Navigating Through Negative Feedback Online

April 2, 2013 By Melinda Emerson 2 Comments

Guest Article As an entrepreneur you have been able to blast away boundaries. You’ve beaten the odds of slim-to-none success and crafted your abilities into a genuine, professional promise for your customers. Considering your continued hard work and extended efforts, accepting negative criticism can be a tough task. However, if you can achieve insight from […]

Filed Under: Customer Service, Guest Articles Tagged With: customer complaints, entrepreneur, Kelly Gregorio, negative feedback, online feedback, success tips

How to Attract and Keep Customers for a Small Business

September 30, 2014 By Melinda Emerson Leave a Comment

Guest Article In this article, we’ll focus on some of the effective ways to tap new customers and never lose them. Here are my six best tips to attract and keep customers for a small business. Make time for Networking Let people in your community know that your business has a face. Don’t just spend […]

Filed Under: Customer Service, Guest Articles Tagged With: @ellarich15, customer attraction, customer retention, Ella Rich

Never Be Closing in Small Business

August 7, 2014 By Melinda Emerson Leave a Comment

SMALL-BIZ-CHAT-LOGO_20121-300x123

Every week as SmallBizLady, I conduct interviews with experts on my Twitter talk show #SmallBizChat. The show takes place every Wednesday on Twitter from 8-9pm ET. This is excerpted from my recent interview with @Tim_Hurson. Tim Hurson is founding partner of ThinkX, an international speaker and author of the new book, Never Be Closing. He creates […]

Filed Under: Customer Service, Grow Your Business, Q & A Interview, SmallBizChat Tagged With: @tim_hurson, Never Be Closing, SmallBizChat, Tim Hurson

Do’s and Don’ts of Automating Customer Service for Your Small Business

June 17, 2014 By Melinda Emerson Leave a Comment

Guest Article The purpose of automating your customer service is to relieve overly heavy workloads on your employers while improving the experience for your customers. It’s a symbiotic relationship, a win-win, and it can help give small businesses the boost they need to thrive. However, it’s also easy to let automation completely take over and […]

Filed Under: Customer Service, Guest Articles Tagged With: @LarryAlton3, Customer Service, Larry Alton, small business automation

Do you need a Small Business Makeover?

June 1, 2011 By Melinda Emerson Leave a Comment

Pitney Bowes wants to give your business a communications makeover worth up to $10,000. If you could use some help with your email, direct mail and social media communications, you can win a free year of using Pitney Bowes’ full suite of business tools.  The grand prize winners will also receive in person one-on-one coaching […]

Filed Under: Ask Smallbizlady, Become Your Own Boss Tips, Branding & Marketing, Customer Service, Featured Post, Grow Your Business, Mompreneurs, My Recommendations, Social Media, Technology, Your Small Business Tagged With: become your own boss, entrepreneur, Featured Post, hobby to business, marketing, melinda emerson, networking, online brand, passion, planning, Qualify the business, relationship management, small business, small business ideas, small business info, smallbizlady, social media, success tips

After Sales Service: The Key to Long-Term Growth

August 19, 2014 By Melinda Emerson Leave a Comment

Guest Article The success of every business is based upon relationships.  When I started my commercial real estate company more than forty-five years ago, it took me a month to raise my first $5,000 of capital.  Today I raise $1,000,000 with one email.  Why?  Strong relationships; which I have built by providing continuing after sales […]

Filed Under: Customer Service, Guest Articles Tagged With: @AlanCFox, after sales service, Alan C. Fox, customer service in small business

SmallBizLady’s 10 Rules for Managing Tough Customers

June 9, 2014 By Melinda Emerson 4 Comments

Let’s face it; the goal of any business owner is to get repeat business. That is the only way to create a sustainable business. Sometimes dealing with customers can be to toughest part of running a small business. Customers can become difficult to work with for a number of reasons, but you have to have […]

Filed Under: Business Inspiration, Customer Service Tagged With: Customer Service, managing difficult customers

Is Everybody Your Boss?

February 8, 2010 By Melinda Emerson 8 Comments

The good thing about being an entrepreneur is that you get to be your own boss. The bad thing about being an entrepreneur is that every client is your boss. When you have a job, you generally have one boss, in business every client is your boss. You are not working for a raise; you […]

Filed Under: Customer Service, My Recommendations Tagged With: become your own boss, Customer Service, melinda emerson, smallbizlady

SmallBizChat Q and A with David Allen Getting Things Done

June 3, 2010 By Melinda Emerson Leave a Comment

Every week as SmallBizLady, I conduct interviews with experts on my Twitter talk show #SmallBizChat. The show takes place every Wednesday on Twitter from 8-9pm ET. This is excerpted from my recent interview with David Allen @gtdguy who is widely recognized as the world’s leading expert on personal and organizational productivity.  David is the international bestselling […]

Filed Under: Customer Service, SmallBizChat Tagged With: Author David Allen, business planning, David Allen, Get things Done, melinda emerson, productivity small business productivity, SmallBizChat, smallbizlady

Social Media Customer Service: Don’t Fake It

February 8, 2011 By Melinda Emerson 3 Comments

In recent years, social media has effectively taken everything that we know about customer service, and turned it upside-down. Online, there is no place for your company to hide. If you leave your customers unsatisfied, you are pretty much guaranteed to see a rant or rave about it on a social media network somewhere. Consumers […]

Filed Under: Customer Service, Guest Articles, Social Media Tagged With: Customer Service, Debra Leitl, small business ideas, smallbizlady, social media

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In this episode, Melinda Emerson delves into the world of nonprofits and social enterprises, exploring the challenges nonprofits face and the benefits social enterprises offer. The discussion highlights how social enterprises can provide financial stability while making a community impact. Melinda addresses common misconceptions and shares operational strategies for nonprofits, supported by case studies of […]

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