Succeed As Your Own Boss

ENDING SMALL BUSINESS FAILURE

  • Home
  • About
  • Book Melinda
  • Consulting
  • SBL Store
    • Books/Workbooks
    • LifePlanningJournal
    • 30 Day Fast Start Program
    • Become Your Own Boss Course
    • Become Your Own Boss Bundle
    • Fix Your Business Masterclass
    • Write A Business Plan Course
    • One-on-One VIP Coaching
  • SmallBizLady University
  • Subscribe to Podcast
  • #Smallbizchat
    • Be a #SmallBizChat Guest
  • Blog
  • Contact
You are here: Home / Archives for Customer Service

How Effectively Managing Relationships Leads to Business Success

August 3, 2011 By Melinda Emerson 16 Comments

Relationships are fundamental to how we operate and interact with each other.  They may begin as an unassuming acquaintanceship and are often influenced by our surroundings.  So interaction anywhere from that with a family member or others via our work environment, interest groups or associations can initiate relationships. Over time, relationships are built upon and […]

Filed Under: Branding & Marketing, Customer Service, Guest Articles Tagged With: lead generation, managing relationships, tips for managing relationships

Do You Have a Holiday Sales Strategy Yet?

September 14, 2011 By Melinda Emerson 2 Comments

Do You Have a Holiday Sales Strategy Yet? If you sell stuff online or offline, it’s time to create a Christmas holiday strategy. Some businesses make 80% of their profit over the holidays, so you need to make sure that you get your share of the holiday spending.  You should be thinking about how you […]

Filed Under: Branding & Marketing, Customer Service, Grow Your Business Tagged With: Black Friday, Christmas, cyber Monday, melinda emerson, online retailer, retailers, sales strategy, shipping options, smallbizlady

10 Tips To Recession Proof Your Small Business

October 10, 2011 By Melinda Emerson 18 Comments

Sponsored Post If you are tired of hearing about the recession or the potential of a double dip recession due to foreign markets crashing now, Listen up. It does not matter. Recession or not you need to run your business well. You need to be an agent of convenience for your best target customer, manage […]

Filed Under: Branding & Marketing, Cash Flow & Finance, Customer Service Tagged With: #FedExSmallBiz, Add value, Beat the recession, cash management, Contest, FedEx, Keep Marketing, network online and offline, not price, Recession Proof Your Small Business, small business, Start Collections, start collections early, Strategic Marketing

How to Avoid a Daily Deal Disaster

August 13, 2012 By Melinda Emerson 1 Comment

Marketing companies like LivingSocial, Groupon and more, are services with vast databases and are perfectly positioned to help you put together a promotional offer aimed at reaching targeted customer prospects.  By jumping on the coupon clipping trend associated with today’s deal-savvy shoppers, your business can grab lots of new customers.  But, will they keep coming back after […]

Filed Under: Branding & Marketing, Customer Service Tagged With: coupons, Groupon, Living Social, marketing

The Lifeline of Your Business: 5 Rules to Loving Your Sales CRM

April 15, 2014 By Melinda Emerson Leave a Comment

Guest Article Don’t hate your sales CRM.  It’s your friend.  Really it is.  An effective CRM – Customer Relationship Management – system can be the lifeline of your business.  I have had the pleasure of using five different CRM systems (plus spreadsheets, notebooks, and my good old memory) over the last 15 years.  Quite frankly, […]

Filed Under: Customer Service, Grow Your Business, Guest Articles Tagged With: @EthosGold, CRM, Customer Relationship Management, Dana Taylor

The Daily Deal Isn’t Dead Yet

April 14, 2014 By Melinda Emerson Leave a Comment

We all know that consumers are not as excited about the Groupon emails that land in their inboxes as they used to be, and we’ve all heard the horror stories of businesses that were overwhelmed or even destroyed by a poorly planned campaign. But, some businesses are making them work. Here’s one. 24-year-old Jacomo Hakim, […]

Filed Under: Branding & Marketing, Customer Service, Grow Your Business Tagged With: Book a Tailor, Customer Service, daily deal, Groupon, small business marketing

15 Things About Providing Outstanding Customer Service

March 17, 2014 By Melinda Emerson 1 Comment

This month I’m celebrating my 15th Anniversary in business, don’t forget to sign up for your chance to win SmallBizLady’s 15 Days of Giveaways contest.  Today is Part III of my 15 Things Series. Today we’ll discuss how to stay in business by providing outstanding customer service in your small business.  The real secret to […]

Filed Under: 15 Things Series, Customer Service Tagged With: exceeding expectations, small business customer service

How to Have Better Communication Within Your Small Business

December 31, 2013 By Melinda Emerson 1 Comment

Guest Article Customer satisfaction is a leading reason why consumers choose to work or not to work with a business. Lack of respect or courtesy between your employee and customers can be detrimental to or even kill a sale. For the optimal customer experience, employers need to teach employees to implement compassionate communication. Respectful dialogue […]

Filed Under: Customer Service, Guest Articles Tagged With: @Rick_Goodfriend, communication skills, customer communications, small business tips

Four Ways to Make Your Small Business Recommendable

October 22, 2013 By Melinda Emerson 2 Comments

Guest Article A primary objective for every small business is growth – stemming either from new customers or from repeat business. Most experts agree that retaining and building loyalty among existing customers is more economical and more beneficial in the long term than recruiting new ones. The two most critical things your small business can […]

Filed Under: Customer Service, Guest Articles, Social Media Tagged With: @paulmrand, Paul M. Rand, small business customer service, social media

How to Develop a Sustainable Small Business

September 9, 2013 By Melinda Emerson 1 Comment

A small business may need accounting services monthly, office supplies every two weeks, and their AC/HVAC checked twice a year.  Generally, how often your service is needed will drive the number of customers you will require to sustain your enterprise. Your first task is to get the word out about who you are and what […]

Filed Under: Customer Service, Your Small Business Tagged With: Customer Service, small business success

  • « Previous Page
  • 1
  • …
  • 5
  • 6
  • 7
  • 8
  • Next Page »

Let’s Connect

  • Facebook
  • Instagram
  • LinkedIn
  • RSS
  • Twitter
  • YouTube

We’re proud to be part of the Mediaplanet Empowering Small Business campaign! The COVID-19 pandemic brought hardship and ruin on the nation’s small businesses, but there’s now reason for hope. Learn about the resources, support, and tools available to help your small business bounce back and grow stronger than ever by picking up a copy of the campaign in USA Today and reading it online here.

Get a FREE Chapter of SmallBizLady’s Book,
"Become Your Own Boss in 12 Months, Revised and Expanded"!

Become Your Own Boss

Let me send my best blog posts to your inbox each week.

Most Popular Posts

>Seven Ways to be More Profitable in Your Small Business
> 7 Ways to Attract Customers to Your Small Business
> 6 Tips for Managing Small Business Finances
> How to Run a Successful Multilevel Marketing Business
> 10 Ways to Grow Your Small Business With Instagram
> How to Sell on Facebook
> How to Get Over the Fear of Starting a New Business

Featured Videos

Bloomberg News Interview
How to Support Small Businesses During the Holidays

“12 Principles of Highly Profitable Businesses with Melinda Emerson” from Sonia Dumas
October 2020

MSNBC Interview
Top Tip: Never Let a Customer Down

National Speakers Association
Winter Conference 2016

Fox Business
Five Steps to Becoming a ‘Social Media Ninja

MSNBC
The importance of job mentoring for women

#SmallBizChat Live
National Small Business Week: Q&A

Good Day Philadelphia
Expert Shares Tips on How to Become Your Own Boss

Google
Best Practice for Social Media

Testimonials

Become Your Own Boss is a must read if you’re thinking of launching a business of your own.
Jean Chatzky, Bestselling Author of Money 911 and Financial Editor of NBC’s Today Show
Great step-by-step advice for anyone looking to start their own business.
Andrew C. Taylor, Chairman, Enterprise Rent-A-Car
Melinda Emerson has written a remarkable book. It is essential reading for anyone seeking to make the transition from working girl to successfully working it, as an entrepreneur.
Cynthia McClain-Hill, Past President, National Association of Women Business Owners
The perfect companion for those planning to go out on their own. Melinda delivers firsthand practical advice on how to be the successful entrepreneur. Read it if you want to get it right the first time.
Kenneth L. Shropshire, Professor at the Wharton School of Business, University of Pennsylvania
If you are looking for a versatile speaker who can talk about how to grow small businesses or get started with social media, look no further.
Heather Van Sickle Executive Director, National Association for Community College Entrepreneurship (NACCE)
Her wit and depth of subject knowledge were entertaining and empowering. Melinda is definitely on our short list of seasoned entrepreneurs and business leaders we look to invite back in the near future.
Tennille M. Robinson Senior content & Event producer for Inc. magazine
Melinda Emerson, “SmallBizLady,” is an engaging and witty speaker and a great addition to any conference. Her terrific presentation and compelling delivery give people the information they need and want to become their own bosses and grow success… Read more
Laurie Dalton White Conference Director, Pennsylvania Conference for Women
Melinda Emerson has been a fantastic small business and social media resource for the Pitney Bowes team. Not only is she personable and easy to work with, but she also has an innate understanding of the small business audience. My marketing programs … Read more
Justin Amendola, Former VP, Global SMB Digital Strategy, Pitney Bowes

SmallBizChat

  • Twitter

Latest #SmallBizChat

How to Handle Sales Inquiries Featured Image

How to Handle Sales Inquiries

It’s always a happy day when a potential customer comes to you wanting to learn more about your products or services. The question is: are you prepared to handle sales inquiries when they come your way? Without the proper systems in place, you could miss out on an opportunity to acquire a new customer. This […]

Fix Your Business Q&A Video

Recent Posts

  • How to Handle Sales Inquiries
  • The SmallBizChat Podcast: How to Become a Second Act Entrepreneur with Eric Brown
  • How to Solicit Customer Feedback
  • The SmallBizChat Podcast: Mobile Marketing the Right Way with Barbara Casey
  • May 2022 #SmallBizChat:  How to Build a Business that Generates Income for a Lifetime 

Categories

  • 10 Things Lists
  • 12 Things
  • 15 Things Series
  • 31 Ways to Boost Your Small Business
  • Ask Smallbizlady
  • Become Your Own Boss Tips
  • Branding & Marketing
  • Business Inspiration
  • BYOB2011
  • Cash Flow & Finance
  • Customer Service
  • Featured Post
  • Featured SmallBizChat
  • Fix Your Business
  • Grow Your Business
  • Guest Articles
  • How to Start
  • Leadership
  • Melinda Emerson @SmallBizLady
  • Mompreneurs
  • My Recommendations
  • Pink Slip Entrepreneurs
  • Q & A Interview
  • SmallBizChat
  • SmallBizChat Live+
  • SmallBizLady Recommends
  • SmallBizRadio
  • Social Media
  • Solopreneurs
  • Special Reports
  • Starting A Small Business
  • Teams
  • Technology
  • Telesummit
  • The SmallBizChat Podcast
  • Uncategorized
  • Women in Business
  • Your Small Business

#SmallBizChat

  • SmallBizChat Archive
  • @SmallBizLady

Business Advice

  • How to Start

SmallBizLady Store

  • Products
  • Free Chapter

Get In Touch

  • Write For Us
  • FAQ
  • Be a #SmallBizChat Guest
  • Contact Us
Copyright © 2021
Quintessence Group
PO Box 280
Drexel Hill, PA 19026
(610) 352-0680
Privacy Policy · Refund Policy

Copyright © 2022 · News Pro Theme on Genesis Framework · WordPress · Log in