How to Capture Leads from Facebook for Your Small Business

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Every week as SmallBizLady, I conduct interviews with experts on my Twitter talk show #SmallBizChat. The show takes place every Wednesday on Twitter from 8-9 pm ET. This is excerpted from my recent interview with Jaime Nacach. He has an extensive background in multiple fields and knows what it takes to take a business forward. […]

How To Grow Your Business Using Customer Satisfaction Survey Results

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Customer satisfaction is an important element of small business growth for more reasons than the most obvious. But how do you measure customer satisfaction? Conducting a customer survey is not an end in itself. It is only the beginning of a process that should show you actionable ways to improve your business. Surveys that measure customer satisfaction […]

How to Leverage Brand Ambassadors for Your Small Business, @SmallBizWhisper

Head Shot - Shakira Brown_ The Small Biz Whisperer

Every week as SmallBizLady, I conduct interviews with experts on my Twitter talk show #Smallbizchat. The show takes place every Wednesday on Twitter from 8-9 pm ET. This is excerpted from my recent interview with Shakira M. Brown. Shakira is a 13-time award winning PR and marketing expert, speaker and CEO of SMB Strategic Media, […]

How to Use CRM to Really Connect With Your Customers

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Sponsored Post Customer relationships are at the core of your business. When you nurture relationships with your customers, you help them connect with your brand. By leveraging a customer relationship management (CRM) solution, you can stay connected with your customers on a deeper level, increasing the chances that you will keep them as customers for […]

The Truth About Hiring Your Friends In Your Small Business

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You probably talked with your friends first when you had early thoughts of starting your own business. In fact, you may have considered hiring friends to help you launch your startup. Then again, perhaps you are wary of mixing business with friendship. That is valid as many business ventures have ruined friendships. If you would rather not risk […]

How to Take Your Selling to the Next Level

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Every week as SmallBizLady, I conduct interviews with experts on my Twitter talk show #SmallBizChat. The show takes place every Wednesday on Twitter from 8-9 pm ET. This is excerpted from my recent interview with Wendy Y. Bailey. Called a “Force of Nature”, she is an internationally known thought leader and a sought-after coach and […]

How to Brand Your YouTube Channel

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If you’re serious about leveraging social media marketing to grow your business, you can’t afford to ignore using video and YouTube is the best option out there. With more than 1.3 billion users, YouTube is the second most searching website on the internet. It offers you the opportunity to expand your audience significantly and drive […]

How To Use Public Speaking to Grow Your Small Business, @PhilGerb

Headshot - phil gerbyshak 2016

Every week as SmallBizLady, I conduct interviews with experts on my Twitter talk show #SmallBizChat. The show takes place every Wednesday on Twitter from 8-9 pm ET. This is excerpted from my recent interview with Phil Gerbyshak, @philgerb. Phil Gerbyshak believes in the power of social selling and connection. With a unique speaking style—part sales […]