As America celebrated its 250th anniversary on July 4th, there are a few things that I was thinking about. First, I can’t believe it’s only been 250 years since the Revolutionary War. The first settlers arrived in America in 1619, but it wasn’t until 1776 that a formal independent government was formed as America defeated […]
Why Great Sales Calls Still Don’t Close
One of the most frustrating experiences for any entrepreneur, consultant, coach, or sales professional is walking away from a sales conversation feeling confident that everything went perfectly, only to discover that the prospect never moves forward. The conversation flowed naturally. The prospect seemed engaged, asked thoughtful questions, expressed enthusiasm about your offer, and thanked you […]
How to Deliver Great Customer Service as a Service Business
Exceptional customer service is no longer optional for small businesses. It is one of the most important factors determining whether a customer remains loyal, refers others, leaves a positive online review, or takes their business elsewhere. For service businesses in particular, customer service is often the product. Unlike companies that sell physical goods, service businesses […]
How to Effectively Document Your Processes
One of the biggest reasons small businesses struggle to grow is that too much critical knowledge exists only in the owner’s head. Entrepreneurs often know exactly how to onboard a client, create an invoice, follow up on a sales lead, resolve a customer issue, or complete a service delivery process, but no one else does. […]
The IRS Might Owe You Money: Here’s What Every Small Business Owner Needs to Know Before July 10, 2026
As a small business owner, you’ve probably spent more time worrying about what you owe the IRS than wondering whether the IRS owes you money. But two recent court filings have created a potential refund opportunity that could impact millions of businesses and taxpayers who paid IRS penalties and interest during the COVID-19 pandemic. If […]
Should You Start a Business Right Now?
For many aspiring entrepreneurs, the answer is No. No one should build something from scratch right now. Over the next 5 years, with so many baby boomers retiring, there’s a lot of business inventory available. Buying an existing business or investing in a franchise is often the faster, more reliable route to cash flow, financial […]
The Owner Absence Test: Can Your Business Run Without You?
Few questions matter more to a business owner than this one: Can the company continue to operate smoothly if I step away for a period of time? The Owner Absence Test is a practical experiment that answers that question. It exposes single points of failure, uncovers undocumented processes, and reveals whether your team, systems, and […]
Why Coaches, Consultants, and Speakers Should Think Like Publishers Before Writing a Book
A book can be the single most powerful tool for a coach, consultant, or speaker to build authority, expand reach, and create new revenue streams. But a book is also a product, a marketing platform, and an operations project. Treating it as an ad hoc creative exercise rather than a business initiative is how promising […]
National Small Business Week: Celebrating the Heart of America
Each spring, communities across the nation turn their attention to the engines of local prosperity: America’s small businesses. This is National Small Business Week, observed this year from May 3 to 9, spotlighting the entrepreneurs, family-owned shops, freelance professionals, and small professional firms that form the backbone of the U.S. economy. It’s a week to […]
Sell More Without Spending More on Ads
If your first instinct when sales slow down is to spend more on ads, we need to have a real conversation. In this economy, throwing money at marketing without fixing your internal sales systems is one of the fastest ways to burn cash and get frustrated doing it. Costs are up across the board. Digital […]
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