You’ve invested in a website. You’ve got a logo, great photos, an About page, and maybe even a few testimonials. You post on social media and send people to your site. But there’s one problem: nobody is buying, or at least not enough people are buying. Here’s the issue. Traffic does not automatically turn into […]
The SmallBizChat Podcast: How to Build a Legacy by Design with Garrick C. Francis
In this episode of The SmallBizChat, Melinda Emerson talks with Garrick C. Francis about building a legacy by design before retirement. They discuss how small business and corporate experience shape a legacy mindset, the move from success to significance, and why legacy goes beyond assets. The conversation covers life events that prompt leaders to rethink […]
Launch Your Holiday Sales NOW! 10 Ways Small Businesses Can Win the Holiday Shopping Season
If you’re waiting until November to start thinking about holiday sales, you’re already late. The holiday shopping season doesn’t begin when the turkey hits the table. Customers start researching gifts, comparing prices, making wish lists, and watching for deals well before Black Friday. For small business owners, that means October is not “too early.” They […]
The SmallBizChat Podcast: How We Can Truly Take Care of Our Customers with Scott Romesser
In this episode of The SmallBizChat, Melinda Emerson talks with Scott Romesser about why customer care is central to business growth. They discuss how to create a strong first impression, common service mistakes small businesses make, and why existing customers can become a business’s best marketing channel. Scott shares ways to stand out, support customers […]
How to Handle Difficult Customers Without Losing Your Reputation or Your Mind
Every entrepreneur eventually encounters a difficult customer. Whether it’s someone who demands the impossible, complains about every detail, has unrealistic expectations, or all that stuff, and pays late. Dealing with challenging customers is simply part of doing business. The good news is that difficult customers don’t have to become difficult situations. The key is learning […]
The SmallBizChat Podcast: How to Increase Your Business Valuation and Build Wealth with Saul Cohen
In this episode of The SmallBizChat, Melinda Emerson is joined by Saul Cohen to explore strategies for increasing business valuation. They discuss the differences between an operator and an investor mindset, addressing common revenue misconceptions. The conversation covers key drivers of business valuation, the importance of knowing and tracking key performance indicators, and effective tax […]
AI, Sourcing, and Social Commerce: 8 Small Business Lessons from Alibaba.com CoCreate 2026
By: Leyanis Diaz, SmallBizLady Team Disclosure: I attended Alibaba.com CoCreate 2026 as part of a hosted press trip. All opinions and takeaways shared here are my own. Artificial intelligence is no longer something small business owners can afford to watch from the sidelines. That was one of my biggest takeaways from attending Alibaba.com’s CoCreate 2026 […]
How Do I Grow a Business Someone Else Built?
Buying an existing service business can be one of the fastest paths to entrepreneurship. Instead of starting from scratch, you inherit customers, revenue, employees, systems, and a proven market position. Whether you purchased an accounting firm, marketing agency, consulting practice, insurance agency, HVAC company, cleaning service, home health business, or an existing franchise, you have […]
The SmallBizChat Podcast: How to Stop Being the Bottleneck in Your Business with Tonya Thomas
In this episode of The SmallBizChat, Melinda Emerson is joined by Tonya Thomas to explore the pitfalls of becoming a bottleneck in business and how it can impede growth. They discuss the critical responsibilities of a CEO and the challenges associated with delegation, highlighting common mistakes when hiring operations or virtual assistants. The conversation includes […]
Is Your Business Ready to Become an AI-Enabled Workplace?
Artificial intelligence isn’t replacing your employees; it’s redefining how successful organizations work. For decades, organizations have adapted to waves of technological change. We moved from paper files to personal computers. We embraced email, cloud computing, mobile devices, and remote work. Each shift transformed how work got done, and organizations that adapted gained a competitive advantage. […]
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