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You are here: Home / Archives for relationship management

The Right Way To Make Sales Calls For Your Small Business

March 8, 2010 By Melinda Emerson 12 Comments

I have recently been exposed to too many instances of sales calls that are inappropriate and ineffective to actually make a sale.  Social media networks such as LinkedIn, Twitter and Facebook are great for making the initial connection, but if you do not take the time to interact and actually build a relationship with your […]

Filed Under: 10 Things Lists, Become Your Own Boss Tips, Customer Service, My Recommendations, Your Small Business Tagged With: cold calls, customers, melinda emerson, planning, relationship management, sales, selling, small business, smallbizlady, social media networks

How to Keep Employees Happily Motivated in Your Small Business

September 21, 2015 By Melinda Emerson 2 Comments

Are you tired of seeing your employees churn through and leave your company after a few months or a year? Sorry to say, but it might be how you handle your staff that’s causing them to leave. It’s your job as the business owner and manager to adopt managerial habits that will help you have […]

Filed Under: Featured Post, Your Small Business Tagged With: employees, Featured Post, relationship management

Is it Possible to Work With Your Spouse in Your Small Business?

February 14, 2013 By Melinda Emerson Leave a Comment

Every week as SmallBizLady, I conduct interviews with experts on my Twitter talk show #SmallBizChat. The show takes place every Wednesday on Twitter from 8-9 pm ET. This is excerpted from my recent interview with @AskVasavi. Vasavi Kumar is a certified life coach, transformational speaker, and business-savvy entrepreneur who combines direct, down-to-earth insight and genuine passion for […]

Filed Under: Business Inspiration, Q & A Interview, SmallBizChat Tagged With: @askvasavi, entrepreneur, relationship management, Vasavi Kumar, work with spouse

Overcoming the Mental Challenges of Starting a Business

February 21, 2013 By Melinda Emerson 1 Comment

Every week as SmallBizLady, I conduct interviews with experts on my Twitter talk show #SmallBizChat. The show takes place every Wednesday on Twitter from 8-9 pm ET. This is excerpted from my recent interview with Cate Moore @Tru_Vitality.  Cate is a regular contributor to the online publication of Eligible Magazine, author of the e-book: The […]

Filed Under: Q & A Interview, SmallBizChat, Starting A Small Business Tagged With: @tru_vitality, Cate Moore, relationship management, start a business

Do you need a Small Business Makeover?

June 1, 2011 By Melinda Emerson Leave a Comment

Pitney Bowes wants to give your business a communications makeover worth up to $10,000. If you could use some help with your email, direct mail and social media communications, you can win a free year of using Pitney Bowes’ full suite of business tools.  The grand prize winners will also receive in person one-on-one coaching […]

Filed Under: Ask Smallbizlady, Become Your Own Boss Tips, Branding & Marketing, Customer Service, Featured Post, Grow Your Business, Mompreneurs, My Recommendations, Social Media, Technology, Your Small Business Tagged With: become your own boss, entrepreneur, Featured Post, hobby to business, marketing, melinda emerson, networking, online brand, passion, planning, Qualify the business, relationship management, small business, small business ideas, small business info, smallbizlady, social media, success tips

Newsflash–Nobody Cares About Your Business!

January 3, 2009 By Melinda Emerson 2 Comments

This may seem harsh, but if you do not take the time to build and maintain relationships with your customers your direct mail, emails, brochures, and that voicemail you left at 4pm on Friday is all headed for file zero or the delete button. All your customers care about is WIIFM or What’s in it […]

Filed Under: How to Start Tagged With: CRM, Customer Service, employee engagement, melinda emerson, relationship management, small business, smallbizlady

Finding and Keeping Clients Using Social Customer Relationship Management

January 14, 2011 By Melinda Emerson 7 Comments

Each week as Smallbizlady, I conduct interviews with small business experts on my weekly Twitter talk show #SmallBizChat. This is excerpted from my #SmallBizChat interview with Howard Yermish @hyermish. Howard has worked professionally in Internet development since 1993. Howard has consulted on projects for clients such as AOL, Commerce Bank, Disney, Kaiser Permanente, Mattel and Microsoft, as well […]

Filed Under: Grow Your Business, Q & A Interview, SmallBizChat Tagged With: CRM, customer profiles, customers, Howard Yermish, relationship management, small business, SmallBizChat, social crm, social monitoring

The Power of Personal Connections

October 11, 2012 By Melinda Emerson 5 Comments

Every week as SmallBizLady, I conduct interviews with experts on my Twitter talk show #SmallBizChat. The show takes place every Wednesday on Twitter from 8-9pm ET. This is excerpted from my recent interview with Jane Applegate @janewapplegate.  Jane is the author of 201 Great Ideas for Your Small Business and the producer and host of […]

Filed Under: Branding & Marketing, Q & A Interview, SmallBizChat, Social Media Tagged With: @janewapplegate, grow your network, Jane Applegate, networking, personal connections, relationship management

Working With The One You Love

February 15, 2010 By Melinda Emerson 10 Comments

When you are first starting out in business, you will need help.  Good help is especially hard to find when you have very limited resources.  Other than interns, you may be forced to look around your personal network to see if you have any friends or family that can jump in and help you build […]

Filed Under: 10 Things Lists, Mompreneurs, Pink Slip Entrepreneurs, Solopreneurs, Women in Business, Your Small Business Tagged With: couplepreneurs, Darryl Johnson, Donna Maria Coles Johnson, Indie Beauty Network, melinda emerson, relationship management, small business, small business success, small business tips, smallbizlady, smallbizlady's rules

7 Keys to Power Networking

May 16, 2011 By Melinda Emerson 5 Comments

7 Keys to Power Networking May 16th kicks off National Small Business Week and for the next seven to 14 days there are tons of events and awards ceremonies for small business owners which is a fantastic opportunity to meet and greet potential contacts.  I keynote and speak at many conferences and small business events, […]

Filed Under: Become Your Own Boss Tips, Branding & Marketing, Grow Your Business, How to Start, Melinda Emerson @SmallBizLady, My Recommendations, SmallBizChat, Your Small Business Tagged With: attendees, business, chicken, contact, event, Game, goals, ideas, melinda emerson, moving, national small business week, networking, notes, power, reception, relationship, relationship management, research, small business, SmallBizChat, smallbizlady, smallbusinessweek, success, success tips

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Latest #SmallBizChat

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In this episode, Melinda Emerson welcomes Rich Trotter, a fourth-generation entrepreneur, to discuss his journey in the food industry. Rich shares insights into the challenges and innovations he faced, particularly the transition to natural ingredients. The conversation delves into how small businesses can overcome the impact of the pandemic and adapt to new market demands. […]

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