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14 Technology Experts Worth Following On Twitter

by Melinda Emerson on December 13, 2011 in My Recommendations, Social Media, Technology

Technology is an even bigger factor in achieving small business goals than ever before. But the explosion of information about so many aspects of technology makes it hard to form conclusions and make decisions about the right tech tools for your business, (especially, if you’re not a techie.) From social media to cloud systems or the best scheduling software there’s lots to choose from. Here are 14 technology experts on Twitter worth your follow.

Pete Cashmore is founder of Mashable, “largest independent online news site dedicated to covering digital culture, social media and technology.” Mashable provides the latest headlines on those topics in bite-sized summaries with links you can follow for the full story.

Mario Armstrong is America’s TV Tech dude. He’s a Radio & TV Host, and Emmy winner. He is regularly featured on CNN, HLN, TODAY show! and SiriusXM Radio. He’s also a speaker, entrepreneur, and Founder of TechTechBoom! He tweets about technolog,y small business & his busy life! http://marioarmstrong.com

Lisa Barone is well known for making her opinions plain, and for the work she’s done promoting brands as co-founder of Outspoken Media. She regularly writes for smallbiztrends.com on all things tech. She tweets around the clock about social media and internet marketing.

Ramon Ray is a journalist, technology evangelist & editor of Smallbiztechnology.com, author of “Technology Solutions for Growing Businesses” & “Technology Resources for Growing Businesses” and a national speaker. Ramon brings his unique dose of humor, insight and “practical home advise” to thousands of small business owners on technology issues. advice to twitter daily. I love his tweets.

Jenna Wortham is a New York Times tech reporter with a huge Twitter following. Her enthusiasm is infectious as she tweets about tech trends, gadgets, and industry stories.

Lena West is CEO and Chief of Influence Expansion is an award-winning social media consultant, founder of the social media course Real Women Do Social Media. Lena is always straight-talking and bold, with a solid technical and practical background to back her up. She writes and tweets about how to use social media for your business needs.

TJ McCue writes for his blog Tech Biz Talk which provides reviews of web-based software (mostly), tips, tutorials, and how-to for the top applications to take your company and business to the next level. He also writes tech reviews for Forbes, Open Forum, Smallbiztrends and Dun and Bradstreet’s AllBusiness.com

Cali Lewis Host of GeekBeat.TV, an online news show about technology gadgets and research. The show is downloaded millions of times each month by viewers from around the world. She’s a Tech correspondent for CNN, FOX and Sirius 101′s GeekTime. I think she’s one of the most effective users of Google+ I’ve ever seen.

Veronica Belmont is a San Francisco-based video host of @Tekzilla who made her start with CBS Interactive as an on-air talent and producer. She tweets about gadgets, gaming, video production to her 1 million-plus Twitter following, and blog readers.

Guy Kawasaki,is founder of AllTop, is a venture capitalist and among the best-known brands on Twitter. As the co-founder of AllTop (a collective of headlines of many topics, including tech) and Garage Technology Ventures, Guy is found tweeting about many of the newest gadgets and tech tools to be found online.

Maisha Walker is founder and president of Message Medium, a web design and internet strategy firm for businesses as large as AOL/Time Warner as well as small businesses and solopreneurs. She is known as “The Internet Strategist” at Inc. Magazine. She tweets about her expertise on online business growth and strategy.

Christopher Penn is the Director of Strategy and Innovation at WhatCounts email marketing and co-founder of Chris Brogan’s PodCamp, co-host of Marketing over Coffee, and professor of Internet marketing at the University of San Francisco online. He tweets the five most interesting digital marketing tech news stories he can find every day. His current outlook on the tech and marketing, reviews and interviews with other tech and marketing experts, and more appear at his own blog.

Stanford Smith of Pushing Social is one of the top social media bloggers on Twitter, with constant updates on what works and what doesn’t on WordPress, Twitter and other social media platforms. The Michigan-based VP of Marketing at Fluency Media always has the apps, tools, and gadgets to make social media more productive for your needs.

Adria Richards of But You’re A Girl is a San Francisco-based organic technology consultant and speaker about various tech fields. She helps businesses and other organizations increase productivity and profit from tech tools in daily business operations. She tweets about technology, business, news, and more.

For more tips on how start or grow your small business subscribe to Melinda Emerson’s blog http://www.succeedasyourownboss.com.

Melinda F. Emerson, known to many as SmallBizLady is one of America’s leading small business experts. As a seasoned entrepreneur, professional speaker, and small business coach, she develops audio, video and written content to fulfill her mission to end small business failure. As CEO of Quintessence Multimedia, Melinda educates entrepreneurs and Fortune 500 companies on subjects including small business start-up, business development and social media marketing. Forbes Magazine named her #1 woman for entrepreneurs to follow on Twitter. She hosts #SmallBizChat Wednesdays on Twitter 8-9pm ET for emerging entrepreneurs. She also publishes a resource blog http://www.succeedasyourownboss.com Melinda is also bestseller author of Become Your Own Boss in 12 months; A Month-by-Month Guide to a Business That Works.

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What Can Twitter Do For Your Small Business?

by Melinda Emerson on December 5, 2011 in Branding & Marketing, Grow Your Business, How to Start, SmallBizChat, Social Media

I signed up for a Twitter account three years ago, and it truly changed my life. My Twitter anniversary was on December 2nd, and I thought it might be helpful for me to explain what my goals were for the social network. Now is a perfect time to step up your game on Twitter or finally get it going with a social media strategy.

I have never had a nickname in my life, but since my name Melinda Emerson was taken when I tried to sign up for Twitter, my buddy social media strategist, Cathy Larkin @Cathywebsavvypr nicknamed me @SmallBizLady. We now know that was the best branding accident that ever happen to me. We thought it would work, since it would help people know who I was and what my expertise was as a small business start-up and business development expert. We ultimately knew it would help me raise awareness to my book, Become Your Own Boss in 12 Months.

When you got on Twitter did you have a plan?

When I started out on Twitter I had two goals. First, I wanted to build an author platform to demonstrate my thought leadership on all things small business. Secondly, I wanted to make friends and attract my niche target customer; professional women 30+, who want to start or grow a small business. However, Twitter provided some unintended benefits as well.

When I first when on twitter I did three things each day. I shared a helpful article on small business, I tweeted out something personal about myself, and I answered someone’s small business question. Being helpful was my intent, and it served me well. I set up Google alerts on specific business topics so that I would always have fresh things to tweet. Once I got the hang of it, I made sure that I shared other people’s content more than my own.

I am now, a well-respected social media expert as a result of how well I’ve built my brand. I also am an active member of the Twitter community with over 125K followers. I tell people that I work Twitter like a job Monday thru Friday.

Why Twitter works for me.

Twitter is a micro-blogging platform designed for people who need the bottom-line and not much else. In short, if you can’t say it in 140 characters or less, forget about it. If you do not know who you are trying to talk with or attract forget about it. You need a content strategy in order to really be successful with Twitter.

In April 2009, I launched #SmallBizChat which is a Tweetchat (or Twitter Talkshow as I like to call it.) My professional background is as a television producer, so I approached my tweetchat like a TV new program. I developed a formula. We have an open, close and new question coming out every four minutes. Every Wednesday on Twitter to help entrepreneurs get answers to their small business questions with #Smallbizchat. To date, my co-host @TaiGoodwin and I have produced over 130 shows. By the way, New York Times Small Business Blogger Jay Goltz @JaySmallBiz is my guest this Wednesday. His topic is how to run a successful small business. He’s been an entrepreneur over 33 years, with five businesses so I think he knows a little something about it.

Twitter has grown my @SmallBizLady consulting brand. I have gotten several coaching clients and hundred of business contacts. I have also been invited for at least 50 speaking engagements, countless blog talk radio interviews, and thanks to this blog, I have been requested to write for several publications including smallbiztrends.com, secondact.com, black enterprise and essence magazines and quoted in many articles for publications including the Wall Street Journal, New York Times, Washington Post, Philadelphia Inquirer and Fortune. I have also had several TV appearances for NBC, MSNBC, and Fox News. These opportunities came just because of the content, resources and blog posts I tweet out regularly on Twitter.

Twitter is a great resource for a small business owners, particularly if you sell B2B or are in infopreneur. Try it you might like it.

Do you have any other suggestions for how Twitter can help a small business?

For more tips on how start or grow your small business subscribe to Melinda Emerson’s blog http://www.succeedasyourownboss.com.

Melinda F. Emerson, known to many as SmallBizLady is one of America’s leading smallbusinessexperts. As a seasoned entrepreneur, professional speaker, and small business coach, she develops audio, video and written content to fulfill her mission to end small businessfailure. As CEO of MFE Consulting LLC, Melinda educates entrepreneurs and Fortune 500 companies on subjects including small business start-up, business development and social media marketing. Forbes Magazine recently named her the #1 woman for entrepreneurs to follow on Twitter. She hosts #SmallBizChat Wednesdays on Twitter 8-9pm ET for emerging entrepreneurs. She also publishes a resource blog www.succeedasyourownboss.com Melinda is also the author of the national bestseller Become Your Own Boss in 12 months; A Month-by-Month Guide to a Business That Works. (Adams Media 2010)

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How to Inspire More Digital Referrals

by Melinda Emerson, #SmallBizChat on December 1, 2011 in Branding & Marketing, Q & A Interviews, SmallBizChat, Social Media

Every week as SmallBizLady, I conduct interviews with experts on my Twitter talk show #SmallBizChat. The show takes place every Wed on Twitter from 8-9pm ET. This is excerpted from my recent interview with Howard Yermish @hyermish, an expert in Internet strategy, website development, speaker and private trainer. His new project, “More Digital Referrals” is an online course delivered via email several times a week, with step-by-step instructions, video tutorials, and downloadable materials you can implement right away, launching in January 2012. Learn more and register for free at http://moredigitalreferrals.com.

SmallBizLady: How do you define a digital referral?

Howard Yermish: A digital referral “happens” when a person puts his or her own trusted reputation at risk with her or her own network of contacts for the benefit of someone or something else. When I post a link to my stuff on Twitter, you see it as self-promoting. When one of my clients posts a link to my stuff, there is added credibility. It is obvious to most people, but most business professionals focus on broadcasting as loud as possible, and skip referral marketing.

So many businesses pin their online success to Google. Google is like a reverse cold call. People click on random and unknown links in the absence of any knowledge or trust. If the sole purpose of your website is to try to catch random people who in effect accidentally clicked on your website, you start at a zero level of trust and loyalty.

SmallBizLady: What are the first steps for getting more digital referrals?

Howard Yermish: It may seem basic, but it starts with making connections. A powerful network is a messy combination of sheer number of people and loyal ambassadors. I actually focus on building a network of people that I can regularly refer business out to. Once you start building your network, the focus shifts to giving. It is exactly what #SmallBizChat is about, giving valuable information to a community of people. And when it was time for the @SmallBizLady to take the spotlight, the community was there to lift you higher than you could go yourself.

Philosophically it is an understanding of giving and taking turns. Once you know that you have been giving, you get “permission” to ask for help. When asking for help, you need to be specific. “I’m looking for anyone that needs to have their taxes done,” is an impossible request. That is everybody! “I’m looking for someone that has recently changed jobs,” is much more specific. “I’m looking for someone that just moved into an apartment in the city,” is specific.

People won’t make digital referrals in floods, so don’t expect it. Instead, put together many different trickles from multiple sources over a long stretch of time and you will stop caring about the random cold leads from Google.

SmallBizLady: Does this mean that a business professional doesn’t need a website?

Howard Yermish: Business professionals should have a particular “home base” to operate from. Ideally, this is a website, but in some cases a corporate entity or budget or time may get in the way. A LinkedIn profile can be a great home base, as could a Facebook page, Twitter account or Tumblr site. When it is your own website, that becomes the source of material that others can link to. When you rely on third-party sites, your tactics may change out from under you, like when Facebook, LinkedIn or Twitter change how things work on their sites. Not having your own “source” is a risk.

Some business professionals have to work with a handicap as their corporate umbrella prevents them from using some of the Internet tools.

SmallBizLady: What are the key concepts for getting more digital referrals?

Howard Yermish: I’ll boil this down to four things. First, clarify and define your audience of prospective customers and referral partners. Don’t just talk about it, write it down. Next, stop trying to “hunt” for prospects online, instead focus on giving referrals. It allows you to model the behavior to your own referral sources. Third, learn to spot people that are raising their “virtual” hands and communicate this back to your referral sources. Finally, integrate your online activities with your traditional systems.

Referrals are a two way street. In order to receive a referral, you have to give a referral. So a core component to receiving a digital referral is giving digital referrals. Most don’t realize the importance of giving first. Most also don’t realize that referral marketing starts slow, but then builds and builds and builds over time.

SmallBizLady: So digital referrals are about using social networks the way Dale Carnegie may have?

Howard Yermish: If you have read Dale Carnegie, you will have a good sense of what I teach business professionals to do with the social networks. If Dale had Facebook, what would he suggest? I see books and websites focusing on “Influence” and “Trust” which is really what Dale Carnegie teaches. Remember that digital tools are not replacements for human connection; digital tools are conduits for human connection.

SmallBizLady: Does this mean that I should send email instead of hand-written notes?

Howard Yermish: If you have a habit of writing handwritten notes, extend that habit by also writing short personal email messages, or posting a note on someone’s Facebook wall. For example, you might meet someone at an after hours event and exchange cards. An email follow-up is a great action. But it should be about extending a conversation, not just a copy/paste of your marketing boilerplate text. If the email feels impersonal, you may be teaching the recipient that you aren’t really paying attention to them. When you value your audience’s attention, you make them feel special. As business professionals, attention is our most valuable and scarce resource.

SmallBizLady: LinkedIn seems very business focused, while Facebook and Twitter are more social. Should business professionals focus on LinkedIn?

Howard Yermish: Time and time again, I hear business professionals resist using social networks, claiming that they get their business through word of mouth. Their only real use of LinkedIn is to accept or ignore connection requests. My hope is that these same people will understand that LinkedIn, Facebook and Twitter are about two-way conversations rather than broadcast media. I see word of mouth really as referral marketing, and when someone on Facebook “likes” something or someone “retweets” something else, it can be the start of a referral. LinkedIn is a great place to start and get comfortable, but referral math gets much better when you are comfortable on Facebook, Twitter and Google Plus.

SmallBizLady: What was your reason behind putting a system together?

Howard Yermish: I see people using social networks quite haphazardly. It’s why the corporate IT departments want to block their use. Sharing links to 20 stories from the New York Times every day is probably not an effective use of your time. Just like having a meeting agenda or an exercise routine, a system for using social networks should be obvious. You can track your own execution of the tactics and the overall performance of the system to generate referral opportunities.

SmallBizLady: Do you recommend that business professionals mix work contacts with personal contacts?

Howard Yermish: Business people will often give me the line, “But I don’t want to connect with people from high school or upload photos of my kids.” So don’t. Keep in mind that trust forms from common interests and experiences. Being part of the same high school or college class is a component of trust, sometimes enough to get your foot in the door. So don’t discount the “trivial” experiences.

That said, Facebook lets you categorize your friends into custom named lists, Twitter has public and private lists, Google Plus has custom named circles, and even LinkedIn lets you tag contacts. When you connect with people, you should be defining the reason or context for the connection. This way you stay organized and efficient.

SmallBizLady: How can you be most efficient with your social network activity?

Howard Yermish: Proficiency with the social networks does not make you efficient. It simply means that you can Tweet faster than the average bear. Proficiency doesn’t mean that you have to partake in every social network website available either. Exploring new outlets for creating connections is important, but it is rarely your main business focus.

If you do strength training at the gym, you probably have a system. A system that builds good habits and measures progress over time is valuable in every area of your life. Practicing your activities in the system will develop a more efficient use of social networks.

SmallBizLady: Are your methods appropriate for all types of businesses?

Howard Yermish: I don’t think that the system that I’m teaching in my “More Digital Referrals” course is appropriate for retail stores or “brand marketing.” I’m focused on the service business professional. There are a lot of business professionals that are really great at what they do for their clients and customers, but not great marketers. They don’t want to be labeled as marketers as they believe that it devalues their professional expertise.

SmallBizLady: What are some examples that you use to inspire digital referrals?

Howard Yermish: Each person has to explore this, but there are some basics that everyone can use. I like to promote one or two events that I’m attending each week. It’s not my job to be the event organizer, but the event will be better if more people are there. Posting a link to Facebook or LinkedIn with a comment about why you are going to the event is more interesting than a simple link.

When you learn something valuable from someone, that is a perfect opportunity to lift up the source. When I learned the math behind how my health insurance policy worked, I wanted to share, but my health insurance broker didn’t have a website or use social networks. I had no link that I could share and my own blog was the wrong venue.

Also, I recommend people participate in other people’s posts with comments. Participation should follow a few basic principals. Avoid criticizing or complaining about people, products or services. When using your sense of humor, self-deprecating works, but never ever make fun of someone else. I also recommend that people avoid getting into political debates online.

SmallBizLady: How do you go about putting together a system schedule?

Howard Yermish: It starts by creating three separate checklists: one for daily activities, one for weekly activities, and one for monthly activities. My previous example about promoting an event would go on my weekly checklist. If all I ever posted was links to events, people might learn to safely ignore my posts if they don’t like going to events. Using the checklists, you will develop good habits over time. At first, the checklists will be a way to help you get comfortable with the different activities. Many of the daily actions will become automatic. But the weekly and monthly activities are easy to forget.

The system also includes a score card for the referrals that you make to others: 1 point for posting someone’s link, 2 for an email introduction or recommendation, 3 for a warm lead, 5 points for direct business referral. It may seem silly at first, but it helps you improve and stay on task.

If you found this interview helpful, join us on Wednesdays 8-9pm ET follow @SmallBizChat on Twitter. Here’s how to participate in #SmallBizChat: http://bit.ly/S797e

For more tips on how start or grow your small business subscribe to Melinda Emerson’s blog http://www.succeedasyourownboss.com

Melinda F. Emerson, known to many as SmallBizLady is one of America’s leading small business experts. As a seasoned entrepreneur, professional speaker, and small business coach, she develops audio, video and written content to fulfill her mission to end small business failure. As CEO of Quintessence Multimedia, Melinda educates entrepreneurs and Fortune 500 companies on subjects including small business start-up, business development and social media marketing. Forbes Magazine named her #1 woman for entrepreneurs to follow on Twitter. She hosts #SmallBizChat Wednesdays on Twitter 8-9pm ET for emerging entrepreneurs. She also publishes a resource blog http://www.succeedasyourownboss.com Melinda is also bestseller author of Become Your Own Boss in 12 months; A Month-by-Month Guide to a Business That Works.

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Do you have an idea for the next great tech start-up?

by Melinda Emerson on November 14, 2011 in Before You Start, How to Start, Social Media, Technology

Last night, CNN debuted Black in America 4 with Soledad O’Brien, which featured 8 African-American tech entrepreneurs who went out to Silicon Valley this summer to participate in a business incubator with the hopes of landing seed capital to catapult their entrepreneurial dreams. It was an amazing mix between MTV’s the Real World and Donald Trump’s Apprentice. These business owners had the opportunity to sit at the feet of tech masters in Silicon Valley and learn the art of “the pitch.” The whole goal of the program is position participants to secure venture capital or angel investment for their consumer driven app or websites to launch their businesses.

I had the opportunity last week to interview Wayne Sutton, North Carolina based tech entrepreneur, publisher of the tech blog SocialWayne.Com, one of the founders of the New Media Accelerator . He along with co-founder Angela Benton,CEO of BlackWeb20.com the leading online publication for African-Americans interested in Technology and New Media.

Here’s to my three minute video interview: http://www.youtube.com/watch?v=153x4QxP8LQ

Applications to be in the second class of the New Media Accelerator are due by Dec 16, 2011 so not delay. If you are a minority or women tech entrepreneur this could be the opportunity of a life time.

After the documentary aired last night CNN’s Tech guru Mario Armstrong host a live panel discussion on the web with seasoned veterans of the innovation space to further discuss how a pipeline of minority techpreneurs could be cultivated. The panel included Terry Jones, Syncom Venture Partners, Christian S. Johnansson, Serial entrepreneur & Secretary of Business & Economic Development State of Maryland, Dave Troy, Venture capitalist & 410Labs.com, Hank Williams, Tech entrepreneur, founder Kloudco.com, Wayne Sutton, Newmeaccelator.com , Ellen Hammerly, Exec Director UMBC Research and Technology Park. You can watch a replay of the webcast of the panel discussion on http://www.marioarmstrong.com

Some of the key takeaways from the webcast:

You do not need to go to Silicon Valley to hit it big as a tech start-up.
Use the tools of technology to build the relationships to learn what you need to know for your business.
Build a PLN, a Personal Learning Network
Look at the state you are in to see if there is any seed money for tech start-ups. Maryland has a great program check out www.ChooseMaryland.org.
Learn on someone else’s dime
Check out the book The Lean Startup by Eric Ries and I would highly recommend my own book too Become Your Own Boss in 12 Months by Melinda F. Emerson.
We should all seek inclusive excellence. Everyone can live their entrepreneurial dreams.

Additional resources to launch your technology start-up:

Codeacademy.com They provide expert instruction, mentorship, and an immersive environment to learn how to code.

Startupdigest.com Kauffman foundation’s tech website.

Namde.org National Association of Multicultural Digital Entrepreneurs (NAMDE), a one-of-a-kind Washington-DC based trade association

Activateprogram.org ACTiVATE is an applied tech entrepreneurship program for experienced women.

Alice.org Free scripting and prototyping environment program for 3D object behavior.

Scratch.mit.edu Scratch is a programming language for everyone. Create interactive stories, games, music and art – and share them online.

Do you have any suggestions for helping minority and women tech entrepreneurs?

For more tips on how start or grow your small business subscribe to Melinda Emerson’s blog http://www.succeedasyourownboss.com.

Melinda F. Emerson, known to many as SmallBizLady is one of America’s leading small business experts. As a seasoned entrepreneur, professional speaker, and small business coach, she develops audio, video and written content to fulfill her mission to end small business failure. As CEO of Quintessence Multimedia, Melinda educates entrepreneurs and Fortune 500 companies on subjects including small business start-up, business development and social media marketing. Forbes Magazine named her #1 woman for entrepreneurs to follow on Twitter. She hosts #SmallBizChat Wednesdays on Twitter 8-9pm ET for emerging entrepreneurs. She also publishes a resource blog http://www.succeedasyourownboss.com Melinda is also bestseller author of Become Your Own Boss in 12 months; A Month-by-Month Guide to a Business That Works.

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3 New Ways to Network Your Small Business

by Melinda Emerson on November 8, 2011 in Branding & Marketing, Grow Your Business, Social Media

Recently, I’ve noticed a couple of interesting details about the e-mails I receive inviting me to connect online.

First off, I’ve been receiving more invitations than usual. Don’t get be wrong; this is just fine by me, but I started to get curious about why the number was growing at such a fast rate.

It was the second detail however, that really caught my eye: I was receiving invitations to connect on 3 sites that I had never heard about before the e-mails arrived.

This may not seem like a big deal, but it’s part of my job to keep up on all the ways a business can use the web. Because of that, I’m always looking at new solutions, tools and methods for marketing and managing a business online.

Given that, this upsurge in new business networking sites made me very curious about the new ways businesses are networking using the web so I decided to spend some time digging into the 3 new sites.

Not LinkedIn

When it comes to business networking online, LinkedIn is at the top of the heap. I am an avid LinkedIn user and have enjoyed seeing how the site has evolved from launch up to now.

Often, new online business networking solutions are “LinkedIn Wannabees”; sites that offer the same functionality and features. Sure some of them focus on smaller regions, specific industries and even other countries, but at the core they are the same solution in a different package.

In this case however, it became immediately clear that each of the 3 new business networking sites were not “LinkedIn Wannabees”. Each one brought something unique and different to the table and below, I’m going to dish on the details.

3 New Business Networking Sites to Try

Branch Out

Out of all three sites, BranchOut is the most like LinkedIn. The primary difference is that BranchOut is actually an app built on top of the Facebook platform and that means it’s completely integrated with everything Facebook.

That integration offers some handy features such as the ability to:

Invite and connect with Facebook friends on a professional level as well;
Post jobs to your company’s Facebook page; and
Easier that LinkedIn search capabilities that allow you to find folks in your network who work at specific companies (handy if you’d like to learn more about, or get a job at, that company).

Bottom-line: BranchOut allows you to leverage your personal connections in a professional way, opening up a huge world of opportunities.

Referral Key

With Referral Key, you get just what the name promises: a platform for sending and receiving referrals to and from your professional network.

One of the cooler features on this site is the ability to reward referrers for successful referrals. You set up your reward in your profile and then, when a successful referral occurs, you click the “Reward” button. After that, your referrer can select a reward from the options you choose to offer. Best of all, it’s all hands-off once it’s set up.

There’s also a handy search feature here that allows you to find professionals with many types of expertise. You can even use this to grow your local network by searching locally and connecting online.

Bottom-line: Referral Key is a focused system that greatly facilitates the time-honored tradition of giving, and receiving, referrals.

Commonred

Commonred is a young offering with a very interesting take on, and some really cool ideas for, business networking.

To start with, they take “common” to heart, offering you tons of data points you can enter in order to find people with whom you have something in common. Nothing is off the plate here with spots to record things such as companies where you’ve worked, places where you’ve lived, your favorite sports teams and even your hobbies and personal preferences.

With all that data, it’s easy, and fun, to search for other like-minded professionals. However, the data they collect is more than just functional; it forms the basis for starting conversations and building relationships both on and offline. In other words, it’s an “ice-breaker” and a pretty powerful one at that.

Two other interesting features of Commonred are:

Board of Directors – you can create a board of directors out of those people who “have your back”. These are folks who advise you, refer business to you and more. You can also be a member of a board for someone else. Though loosely structured right now, this can become a solid system for the mentoring that many business folks crave.
“Get a Meeting With” Contests – on a regular basis, Commonred holds a contest where the winner gets a meeting with industry bigwigs. To win, you need to enter the reasons why you specifically should get that meeting and then all members can vote on the entries. The entry with the most votes wins.

Bottom-line: Commonred is just ramping-up, but there is a lot of potential there for robust community building, practical mentoring and business networking. It needs to grow so give it a shot and invite your friends.

Matt Mansfield is the Head Tour Guide at Matt About Business where he helps entrepreneurs and Fortune 500

companies figure out what their business SHOULD be doing online. From providing global leadership as the head of e-business for a $1 billion manufacturer to designing the functionality and look-and-feel of an award-winning online student-learning environment, Matt has mastered the art of using the web to manage and market a business by connecting online strategies and tactics with real-world results.

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How to Use QR Codes in Your Small Business – QA with Matt Mansfield

by Melinda Emerson, #SmallBizChat on October 6, 2011 in Branding & Marketing, Q & A Interviews, SmallBizChat, Social Media

Every week as SmallBizLady, I conduct interviews with experts on my Twitter talk show #SmallBizChat. The show takes place every Wednesday on Twitter from 8-9pm ET. This is excerpted from my recent interview with @MattSMansfield. Matt Mansfield is the Head Tour Guide at Matt About Business where he helps entrepreneurs and Fortune 500 companies use the web to manage and market their business by connecting online strategies and tactics with real-world results.

Small Biz Lady: What is a QR code?

Matt Mansfield: QR (stands for “quick response”) codes look like black (most often) squares with squiggly lines running through them.

The truth is that a QR code is really a type of bar code that was initially used for tracking parts in vehicle manufacturing. They were actually used for quite some time before some clever folks began to realize that QR codes could be used to link the online world with the real world in a way that is unique, fun and very, very useful.

You see, once a customer installs a free app (on their iPhone, Android, Blackberry, etc.), QR codes can be read by their mobile phone. Each code contains a hyperlink that takes them to a spot online, whether a plain web page or a special mobile-web page. QR codes are printed hyperlinks that actually work in the real world.

Small Biz Lady: What is the key benefit of using QR codes?

Matt Mansfield: The key benefit of QR codes is their ability to drive immediate action. For example, you can use QR codes to bring key information and marketing messages to customers when and where they are ready to take action. You can also enable customers to take action on the spot by making it possible to follow you on Twitter, “Like” you on Facebook and even buy your products and services.

Small Biz Lady: Are QR codes here to stay?

Matt Mansfield: One of the first questions I get asked about QR codes is if they are a passing fad or here to stay. Honestly, the jury is still out on that question with strong arguments on both sides of the fence. As with all new methods and tools, the approach I recommend is to evaluate whether your own business would benefit from its use.

One good point on the “Using QR codes” side is that it doesn’t cost much in either time or money to take them for a test drive so, if you believe they fit, you should go for it! Continue Reading →

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How to Use Twitter Without Losing Your Mind

by Melinda Emerson on September 27, 2011 in Branding & Marketing, Social Media

Guest Post by Tai Goodwin

I love Twitter.

Depending on which group I am speaking to, I can’t always say that too loudly. There are some crowds that get it. There are other rooms, many of them filled with small business owners and solopreneurs who don’t get it – yet.

LinkedIn makes sense. Facebook is starting to make more sense. Twitter still feels like a whole other universe to most people -it’s even got its own language (retweet s, tweetups, hashtags, etc…) right? But here’s the truth: Twitter, when used correctly, can be one of the most valuable resources for small business owners looking to expand their network, research their niche and competition, position themselves as a leader in their niche, and grow their influence.

Using Twitter to Expand Your Network

Most small business owners have a system to connect with their customers. And in most cases you know how to reach out to your current vendors. But Twitter can help you find and connect to new strategic partners you may not have known about because they were too new or too far geographically to be on your radar. Go for quality and not just quantity when it comes to who you follow – and who you follow back. Twitter makes key influencers and connectors accessible and opens the door to connections for those willing to reach out and offer value and not just brag and sell. Remember, who you know (or follow) on Twitter influences what you know and what opportunities come down the stream – literally.

Twitter is Great for Research

Talk about information overload – as of March, 2011 over 140 million tweets are sent every day. On the bright side, there are a number of search and filtering tools that allow small business owners to sift through those tweets to find articles, tips, tools, coupon codes, offers, incentives, news, and answers. There’s even a tool that will let you send a poll question through twitter and then track and report the results. The key to using Twitter for research effectively relies on two things: knowing what information you are looking for and knowing what tools to use.

Want to Know How to Get “Expert” Status?

These days, with so much information available from everyone and everywhere it seems, it is hard to define an expert as someone who knows everything. In my book – the expert is the one who knows how to find the answers and resources needed and then is wise enough to put that information where others can get to it. Twitter can help you do that. Statistics have shown that just 20% of Twitter users create 80% of the content. If that’s so – creating and sharing more content than your competitors can help you be part of that 20%. And by content, I’m not just talking about tweeting your offers and services three times a day. I’m talking about creating and sharing real valuable content for your followers and prospective clients that answers their questions. The more information you find and share (to the right audience), the more knowledgeable and valuable you appear.

Get your “SWAY” On

According to Merriam – Webster’s online dictionary, influence is “the power or capacity of causing an effect in indirect or intangible ways: SWAY.” It’s one thing to nudge people into coming to your site because you are giving them something. It’s a completely different level when you’ve got a crowd of fans that are nudging people for you. Many small business owners understand the value of word of mouth referrals; in fact their business depends on it. Think of Twitter as online word of mouth: one retweet from the right follower or connection can put your brand or business in front of thousands. And what’s better than having someone who’s already got the relationship and credibility spread the word about what you have to offer? Without you having to pay for an endorsement?

Keep Your Sanity and Keep Using (or get started with) Twitter

So how are savvy business owners leveraging Twitter to grow their business? Here are a few practical ideas that will make your time on Twitter more profitable (or at the very least less frustrating).

Follow the right people including prospects, clients, vendors and influencers in your industry.
Create and share relevant content that your audience wants and needs to know.
Use the right tools to filter, automate, track, and manage conversations
Commit to a tactic for at least a month before saying it doesn’t work (decisions should be made on data not failure to provide immediate gratification)
Vary your content with retweets, recommendations, referrals, quotes, images (avoid spamming followers with ads and offers)
Start conversations and respond to people’s questions – don’t be a social media wall flower
Learn how to participate in TweetChats (like #smallbizchat) and use #hashtags related to your niche and target audience
Take the conversation off line when you meet VIP’s (very interested prospects)
And always, always, always start with a plan.

Tai Goodwin (www.TaiGoodwin.com) is a social media strategist and editor in chief of Launch While Working.com, an online resource center specifically for the growing population of professionals who are launching a business while working full-time or part-time jobs. She is also co-host of #SmallBizChat.

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Simplify Your Social Media Strategy

by Melinda Emerson on September 20, 2011 in Branding & Marketing, Guest Articles, Social Media

As a small business owner, it’s important to keep essential aspects of your operation in-house whenever possible, logical, and cost effective. Social media outreach is one element more and more small business owners feel comfortable handling themselves.

But whether you’re taking on the responsibilities yourself or delegating them to other members of your team, it’s important to keep your strategy simple and straight forward.

But be warned, simple doesn’t mean easy. Irregular, haphazard, or lazy social media efforts will not be rewarded. Don’t waste your own time. Take your strategy seriously, and be consistent.

Below are a few basic guidelines to help you carve out a simple and effective social media presence. Keep your strategy limited to just a few key points, so that you can maintain focus.

Tell Your Story

Telling a compelling origin story or branding story to help ground and personify your business. Letting your customers know where you’re coming from and where you’re moving to (through narrative) will make your company more approachable, more trustworthy.

Engage with Content not Product

Content creation is the easiest way to keep your Fans interest. Here are a few rules of thumb:

Quality over Quantity (no more than one Facebook post every three to four hours, use Twitter and other avenues for more rapid fire engagement)
Less sales speak, more content marketing (offer useful information to your readers and they will come back for more; you’re sharing and teaching first, selling second)
Less self-promotion, more engagement (limit half of your Facebook activity to promoting your own content and products, and focus the rest of your time and energy on facilitating discussions and responding to other people’s posts)

Be Deliberate

Whether you’re selling or engaging, your calls to action need to be purposeful. Think about this when designing your Facebook page and planning your outreach strategy.

Organize your goals: first and foremost you want to grow your Fan-base, secondly you want keep them engaged and interested with relevant content, coupons, and contests, and finally, you want to eventually make a sale.

To do all this your Facebook page needs to be simply designed (less clutter, so your brand shines through), the calls to action (Like this, read this, share this, etc) need to be apparent and easy to follow, and your content needs be consistent and compelling.

This guest post is by Brooks Hays, content creator and Customer Bliss Officer at Hy.ly. It’s a social media software company that offers its clients do-it-yourself Tab Building tools, so they can customize their own Facebook pages, get prospect, leads, and customers, all without outsourced assistance.

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5 Great Social Media Tools for Small Business Owners

Use the 3 C’s of Social Media: Content, Community, Commerce

by Melinda Emerson on August 8, 2011 in Branding & Marketing, Social Media, Technology

If you are running a small business today you better be using social media marketing. Social media has taken over the internet over the past few years. The great thing for small businesses is it’s all about the one-on-one connection, larger companies no longer have the upper hand. You must listen, engage and then inform. While social has given people a way to stay connected to friends it has also given small business owners the opportunity and power to network strategically. Once you have identified your niche target customer, it is crucial to utilize the three C’s of social media: content, community, and commerce.

Content

The first C to implement in your social media marketing efforts is content. The currency in social media is value, and that value is created by producing and sharing valuable content. There are lots of ways to create content: You can write blog posts or ebooks, produce audio interviews or podcasts, or offer webinars or short videos, to name a few.

There is no point in using social media to drive traffic to your company’s website if you have nothing new to offer when they get there. Producing fresh content on a regular basis will keep people coming back for more.

Blogging can be a great way to maintain a regular flow of fresh content. If you’re just starting out, here are some useful tips when it comes to launching a blog.

Set up an editorial calendar for your blog to help manage your schedule.
Get into the habit of writing a few posts per week at least three months before your blog goes live. This will result in an archive of blog content you can use to start off with a bang.
Launch your blog with at least 10 articles already posted rather than one lonely post. This will give your readers a taste of your blog’s flavor and what it’s all about.

Community

The next C of social media is community. Social media only thrives because of the people involved. One major benefit of participating in social media is the opportunity to position yourself as key influencer, and a great way to do that is by engaging your audience and building a community.

Put aside the marketing mindset, and be real with people. Your followers and fans want to know and engage with who is behind the content you share in social media. You can’t afford to be one of those people on Twitter or Facebook who is constantly blasting out links to your blog without offering any human interaction. It’s important to instead create a two-way dialogue with your followers and fans and foster social experiences.

For example, I use Twitter to convene small business owners weekly. I host a tweetchat each Wednesday from 8 to 9 PM ET called #Smallbizchat, during which I provide a guest expert and my audience comes to learn and interact with each other. It works because I’m offering valuable content as well as discussion and engagement.

If you want to succeed in social media, you have to get out there and build a network. The more social and interactive you are, the better your chances at building a powerful social media brand will be. Social media is a great way to build relationships on and offline. The biggest form of flattery online is when others share your content. Therefore, I use a 4:1 ratio of sharing others’ content over my own.

Some other ideas for building community with others include:

Posting on forums, commenting on blogs, or connecting with new prospects across your social media footprint.
Connecting with contacts you have on LinkedIn on other social networks like Facebook and Twitter, too.
Guest blogging for other blogs or offering opportunities for others to guest blog for you.

The world is yours to interact with and build community.

Commerce

The final C of the puzzle is commerce, which is a bit trickier than you may think. In a nutshell, people do business with people they like, know, and trust. In person, it takes three interactions before you can make a strong enough impact that will allow you to cultivate a sale. On the internet, it takes seven interactions to build a relationship that will result in commerce.

Obviously, the ultimate goal of social media marketing is to generate web traffic, qualified leads, and sales. But what makes social media so appealing is the fact that it is laid back and “social.”

Be careful about not being too promotional; no one wants to be sold to. In order to succeed as your own boss, first you need to warm up the prospect by attracting them with high quality content. Then you need to engage them through direct interaction.

Ask and answer questions. As soon as you’ve gained their trust and respect, you can approach them about business, but you should only talk about business in terms of the solutions you provide and the results clients have had from working with your business.

Do you have any other tips on social media marketing?

For more tips on how start or grow your small business subscribe to Melinda Emerson’s blog http://www.succeedasyourownboss.com.

Melinda F. Emerson, known to many as SmallBizLady is one of America’s leading small business experts. As a seasoned entrepreneur, professional speaker, and small business coach, she develops audio, video and written content to fulfill her mission to end small business failure. As CEO of MFE Consulting LLC, Melinda educates entrepreneurs and Fortune 500 companies on subjects including small business start-up, business development and social media marketing. Forbes Magazine recently named her one of the Top 20 women for entrepreneurs to follow on Twitter. She hosts #SmallBizChat Wednesdays on Twitter 8-9pm ET for emerging entrepreneurs. She also publishes a resource blog www.succeedasyourownboss.com Melinda is also the author of the national bestseller Become Your Own Boss in 12 months; A Month-by-Month Guide to a Business That Works. (Adams Media 2010)

This was originally posted on www.hubspot.com

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3 Technology Tools to Help Your Small Business

by Melinda Emerson on June 29, 2011 in My Recommendations, Social Media, Technology

I love to share great software that will solve problems that come up daily running a small business. Here are three more free or low cost software solutions that could come in handy in your business. I have used all three of these tech tools in my business so I am sure that they could be useful to you. Here are 3 Technology Tools to help your small business

YouSendIt.com

YouSendIt.com is your answer the next time you need to send a large file via email. It will help say goodbye to bounced emails. YouSendIt.com is secure online file sharing software that allows you to easily send large files and email attachments up to 2GB. The intended recipient will have 7 days to download the files. Yousendit.com has a free and paid upgraded version.

Bufferapp

Bufferapp is a scheduling application that works with your Twitter account. After signing up for a 30 day free trial, you can download a browser extension or a bookmarklet. The browser extension is what you will probably want to use. You schedule the times you want the tweets to publish and you can post lots of tweets per day if you wish. This product will save you time by using auto scheduling. Send the tweet in, and it just fills the next open slot. Bufferapp has a free and paid upgraded version.

EchoSign.com

EchoSign provides electronic signature solutions ‘on demand’. Never wait for a signature on a contract again. EchoSign accelerates your document signing process with instant fax or e-signatures, tracks your team performance and their contracts’ status in real time and stores all your signed agreements. EchoSign is 100% on-demand and requires no software or hardware installations. This is a paid service that I think is worth the money.

Do you have another app or software suggestions for small business?

For more tips on how start or grow your small business subscribe to Melinda Emerson’s blog http://www.succeedasyourownboss.com.

Melinda F. Emerson, known to many as SmallBizLady is one of America’s leading small business experts. As a Become Your Own Boss in 12 Months Books By Melinda Emerson seasoned entrepreneur, professional speaker, and small business coach, she develops audio, video and written content to fulfill her mission to end small business failure. As CEO of MFE Consulting LLC, Melinda educates entrepreneurs and Fortune 500 companies on subjects including small business start-up, business development and social media marketing. Forbes Magazine recently named her one of the Top 20 women for entrepreneurs to follow on Twitter. She hosts #SmallBizChat Wednesdays on Twitter 8-9pm ET for emerging entrepreneurs. She also publishes a resource blog www.succeedasyourownboss.com Melinda is also the author of the national bestseller Become Your Own Boss in 12 months; A Month-by-Month Guide to a Business That Works. (Adams Media 2010)

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10 Things to Grow Your Business This Summer

by Melinda Emerson on June 22, 2011 in 10 Things Lists, Ask Smallbizlady, Become Your Own Boss Tips, Branding & Marketing, Business Inspiration, Customer Service, featured, Grow Your Business, My Recommendations, Social Media, Technology

Summer is here! Now that the kids are out of school, you might be thinking about how to reduce your work schedule, but that’s the worst thing you could do. It’s time to turn up the heat in your business. Third and fourth quarters are critical times in business. You may have customers who are in budget planning cycles, or have excess budget to spend. Now is the right time reach out to your existing customers and get your house in order to make your revenue goals for the rest of the year.

Here’s 10 Things to grow your business this summer.

1. Take a break. Even if all you can afford to do is a staycation, take a break from work for at least 7 days. You need to recharge your batteries so that you can go hard the rest of the year.

2. Attend a conference. The Summer is a great time to sign up for a course or attend a conference in your industry to learn the latest trends and techniques.

3. Read a great business book. Pick a book that’s you have been meaning to read and learn a few techniques that will help you grow your business. I really like 201 Great Ideas for Your Small Business by Jane Applegate. http://www.amazon.com/Great-Ideas-Small-Business-Bloomberg/dp/0470919663/ref=dp_ob_title_bk

4. Revisit your business plan. In the first few years of a business, you should be updating your business plan every 90 days. When is the last time you reviewed your marketing plan and how well it was working to drive sales. Make sure your budget and revenue projections are up-to-date.

5. Organize a Business Retreat. Take your team offsite treat them to some good food in a lush environment. Brainstorm with them to solve the top three issues in the business. Bring in a trainer.

6. Ask for testimonials. Go back to all of your customers that you worked with over the last six months and ask for testimonials. Get them in writing to update your website and ask them to post recommendations to LinkedIn.

7. Refresh your website and marketing materials. Take a look at your website and marketing collateral including your blog header, business cards, and newsletter template. If something was just thrown together just to get some out or you’ve been using the same template for a whole, take the time to clean up your design elements to make your brand shine.

8. Update your personal bio and profiles across social media. Every small business owner should have a professional biography. Take this time to update yours with any new marquee clients, non-profit board service, and speaking opportunities. Be sure to update your profiles on your social media accounts as well.

9. Do a waste walk in your office. Summer is a great time to chuck the clutter. The shredder is your friend. Get rid of stray paper, conference bags, direct mail, magazines, equipment that doesn’t work, and giveaways you really didn’t want anyway.

10. Develop a special offer. You need a reason to contact your customers. Nothing is better than a discount, coupon or special offer. You use this as your excuse to call, email or snail mail your existing customers. They are the most valuable asset in your business.

Do you have any other tips to keep a small business growing over the summer?

For more tips on how start or grow your small business subscribe to Melinda Emerson’s blog http://www.succeedasyourownboss.com.

Melinda F. Emerson, known to many as SmallBizLady is one of America’s leading small business experts. As a seasoned entrepreneur, professional speaker, and small business coach, she develops audio, video and written content to fulfill her mission to end small business failure. As CEO of MFE Consulting LLC, Melinda educates entrepreneurs and Fortune 500 companies on subjects including small business start-up, business development and social media marketing. Forbes Magazine recently named her one of the Top 20 women for entrepreneurs to follow on Twitter. She hosts #SmallBizChat Wednesdays on Twitter 8-9pm ET for emerging entrepreneurs. She also publishes a resource blog www.succeedasyourownboss.com Melinda is also the author of the national bestseller Become Your Own Boss in 12 months; A Month-by-Month Guide to a Business That Works. (Adams Media 2010)

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How to Get Started on Twitter

by Melinda Emerson on June 21, 2011 in Ask Smallbizlady, Branding & Marketing, Customer Service, featured, How to Start, Social Media, Technology

Using Twitter is a great way to start building your online brand. If you can send a text message, you can tweet. You can only communicate using 140 characters on Twitter, but if you want people to Retweet (RT) or share your content, you should cut your tweets down to 125 characters. Here a few quick rules: Listen first, then engage with people directly, then start sharing articles of interest to attract your target audience. Once you establish relationships on Twitter you can then start writing your own blog and tweeting your original content.

Decide what you wish to accomplish before using Twitter. Are you trying to establish your expertise, looking for a new work opportunity or simply want to connect with others who share a special interest or expertise?
Figure out who your target audience is and where these folks hang out online. (You want to be as specific as possible in targeting your efforts.)
Establish your own website. It does not make sense to use social media if you do not have a place to drive traffic, like your own website.
Developing a list of 3-5 blogs or websites. It’s a good idea to develop a daily habit of going out to a few websites and finding content to share on twitter
Remember that social media marketing is a marathon, not a sprint. You will get out of it what you invest in it.

5 steps to Establishing Your Twitter Account:

Set up an account
Enter your profile information & photo
Find your friends
How to follow someone
How to post messages

Step 1: Set up an account

Go to http://twitter.com and click the big green “Get Started – Join!” button.
On the resulting screen, enter the username you want, your desired password, your email address and complete the spam checker
About your username:
- Use your whole name, nickname, name of your business or a description of your service, examples @comcastcares @jenny55 @bizsavvymom @smallbizlady

Step 2: Enter your profile information

Your profile information is important. If you want people to want to connect to you, you’ll need to tell them a little bit about yourself. Try not to write anything scary or silly; or too personal. You need just to explain your expertise and/or interests. And your location should be a larger city nearby.
Log into Twitter, and click on the ‘Settings’ link at the top of your Twitter homepage.
The ‘Account’ tab of the ‘Settings’ section includes a text box that lets you input a 160-character blurb about yourself, along with a link to your website.
The ‘Picture’ tab lets you upload a picture to your profile. It is best to post a smiling picture of yourself

Step 3: Find your friends

There are a few simple ways to find people to follow on Twitter:
Click on the ‘Who To Follow’ to search for people who Twitter suggests you follow.
Invite from other networks will search your email address books (aol, hotmail, gmail etc.) to see if anyone has associated any of those addresses with a Twitter account.
Invite by email is a way to invite your friends to join Twitter through email.
Search tab allows you to search for new people to follow. You can mimic this function by using http://search.twitter.com.
You can search for the city where you live to find other users in your area. Enter your industry to find business peers. Enter your hobbies to find people with shared interests. The potential list is endless.

Step 4: How to follow someone

You can log in twitter from anywhere, you can use desktop applications, or you can connect from your phone.
To follow someone
- Hover over their @username, click link, read their bio & recent tweets. If they seem interesting, hit follow

Step 5: How to post messages

To post a regular message
Just type it into the box that says “What are you doing?” and hit the ‘update’ button below
To send an open message
When sending an open message to someone publicly, type “@” followed by their username, then the message. Here’s an example:
encouragement4u @smallbizlady How did you overcome your biggest business challenges? Check out these stories! http://budurl.com/eqbx

Send a Direct-message

To send a private direct message to someone, type “d” then a space and then their username. So, to send me a direct message you would type “d @smallbizlady That was a great #smallbizchat on Twitter last night!”
Note: you can only send direct messages to people who you follow, and who follow you back.

How to Retweet or RT someone else’s message

If you like what someone says, and want to show your followers that message.
Copy the tweet (not username), then hit grey arrow to reply, add ‘RT’ before the @username Put one space after @username & paste original tweet. If it is too long, You can edit, but only for space. Here’s an example of a Retweet:
Holly_Hanna RT @smallbizlady 32 Tips to make online customers love you –http://tinyurl.com/op9bbk (this is really well done)

Quick Twitter Tips

Remember to click your @username to see messages/tweets folks are sending to you openly.
Remember to Follow your Followers
Under your username & photo click followers to see who followed you and decide to follow back or not. When you have time its nice to send a thanks for the follow note.
Now you are ready to get started. Welcome to Twitterverse!

Melinda F. Emerson, known to many as SmallBizLady is one of America’s leading small business experts. As a seasoned entrepreneur, professional speaker, and small business coach, she develops audio, video and written content to fulfill her mission to end small business failure. As CEO of MFE Consulting LLC, Melinda educates entrepreneurs and Fortune 500 companies on subjects including small business start-up, business development and social media marketing. Forbes Magazine recently named her one of the Top 20 women for entrepreneurs to follow on Twitter. She hosts #SmallBizChat Wednesdays on Twitter 8-9pm ET for emerging entrepreneurs. She also publishes a resource blog www.succeedasyourownboss.com Melinda is also the author of the national bestseller Become Your Own Boss in 12 months; A Month-by-Month Guide to a Business That Works. (Adams Media 2010)

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Ask @SmallBizLady: How do I follow-up after a business conference?

by Melinda Emerson on June 17, 2011 in Ask Smallbizlady, Become Your Own Boss Tips, Branding & Marketing, featured, Grow Your Business, Social Media, Technology

Every Friday, I answer your small business questions in a video blog segment called Ask Small Biz Lady. This week, I took a question live from the New York Times Small Business Summit.

Here’s the question: How do I make a plan to follow-up after a business conference? Here’s the answer: http://www.youtube.com/watch?v=Z3rKLFEkF_I

Immediately reach out to all of your new connections on LinkedIn.

Separate your new contact into piles email follow-up vs. hand-written note.
Wait 5-10 business days to follow-up your initial contact with a personal phone call. I really enjoyed attending this year’s conference.

Here’s some key takeaways: It’s all about being ready to do commerce via mobile devices. All websites need to be mobile ready and google is coming out with some innovate tools to help…stay tuned.

LivingSocial.com CEO Tim O’Shaughnessy, enlightened the audience by explaining how important it is to have a local sales presence for an online business. He also made the audience aware of all the other services his company can provide for small businesses beyond daily deals, which I am intrigued to learn about that more fully.

Susan Sobbott, President of American Express Open, shared sobering statistics on social media use among small businesses. 35% are using Facebook, 14% are using LinkedIn and 10% are on Twitter regularly.

If you have a question for Melinda Emerson, Small Biz Lady, leave a comment on this blog using the contact us page or send me a note on Twitter @smallbizlady, on Facebook at www.facebook.com/smallbizlady or you can hit me up on www.linkedin.com/in/melindaemerson I’m always here as a resource.

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How to Make the Most of Social Media Marketing

by sss4success on June 14, 2011 in Become Your Own Boss Tips, Branding & Marketing, Customer Service, Grow Your Business, Social Media

Image taken from Google Images

Leveraging the power of social media to market your brand in the Web 2.0 world is imperative to remaining viable as a business owner. Having social media profiles on Facebook, Twitter, and LinkedIn aren’t enough to take advantage of the marketing opportunities that new media environment has created. You need to adopt a comprehensive strategy to deliver the results that you want.

Here are five (5) key strategies to insure that you make the most out of your social media marketing efforts:

Have a Plan and Set Objectives: As an entrepreneur, the temptation might be to just jump in and start using various social media platforms to promote your brand and products, but before doing so, you need a clear understanding of how you’re using social media to augment your core marketing efforts to generate leads and convert them to sales. Social media alone can’t be the “be-all, end-all” of your company’s plan, so having a Social Media Marketing Plan that specifically shows how social media outlets will be used to promote your brand is key.

Know Your Niche: In a world where Facebook has over 500 million registered users and Twitter sees 155,000,000 tweets a day from any of its 200,000,000+ tweeters, your message can be easily lost in the “noise” being created in the social media space. Targeting your market and knowing the best places to reach key members of your audience is the best way to insure better returns for your efforts.

Encourage Conversation and Dialogue: If you run a blog, enable your comments and allow visitors to contribute their opinion and provide a sense of community around the content you’re providing. If you visit other blogs regularly, leave useful comments (i.e. relevant to the topic at hand and not just a standard “Great Post!”) and provide your contact/blog information within your comments profile (if possible). Encouraging conversation and dialogue among the people who already find your content compelling is a great way to learn what makes them tick and ensure that you can keep providing what they need to keep them coming back to you.

Be Easy to Contact: It may seem like a “no-brainer”, but you’d be amazed at how many websites, blogs, and Facebook pages provide absolutely no way to get in touch with the people behind them. If your goal is to facilitate a relationship with your customers using social media, you have to be available to them. This can be done by providing easy ways for your customers and future customers to get in touch with you by providing online forms on your websites and blogs, giving email addresses and phone numbers (if you check them regularly and intend to respond), and even providing your Skype ID (if you use the service). Making it easy for people to contact you will provide one more way that you can hear what your audience wants.

Monitor Your Progress: Any Social Media Marketing effort is dead in the water without assessment. Be sure to manage and tweak Social Media Marketing Plan to determine if you’re meeting the long and short-term objectives you’ve set for your company.

What other strategies have you used to maximize the return on investment

of your social media marketing efforts?

Kindra C. Cotton is a Serial Entrepreneur, Technology & Social Media Specialist who runs a small business consulting practice specializing in brand marketing, market research, and strategic information consultancy. Her flagship brand “SSS for Success (Small Business Survival Specialists)” specializes in preparing small and medium-sized organizations to take advantage of the free and low-cost marketing avenues that exist online.