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You are here: Home / Archives for Customer Service

Is Everybody Your Boss?

February 8, 2010 By Melinda Emerson 8 Comments

The good thing about being an entrepreneur is that you get to be your own boss. The bad thing about being an entrepreneur is that every client is your boss. When you have a job, you generally have one boss, in business every client is your boss. You are not working for a raise; you […]

Filed Under: Customer Service, My Recommendations Tagged With: become your own boss, Customer Service, melinda emerson, smallbizlady

SmallBizChat Q and A with David Allen Getting Things Done

June 3, 2010 By Melinda Emerson Leave a Comment

Every week as SmallBizLady, I conduct interviews with experts on my Twitter talk show #SmallBizChat. The show takes place every Wednesday on Twitter from 8-9pm ET. This is excerpted from my recent interview with David Allen @gtdguy who is widely recognized as the world’s leading expert on personal and organizational productivity.  David is the international bestselling […]

Filed Under: Customer Service, SmallBizChat Tagged With: Author David Allen, business planning, David Allen, Get things Done, melinda emerson, productivity small business productivity, SmallBizChat, smallbizlady

Social Media Customer Service: Don’t Fake It

February 8, 2011 By Melinda Emerson 3 Comments

In recent years, social media has effectively taken everything that we know about customer service, and turned it upside-down. Online, there is no place for your company to hide. If you leave your customers unsatisfied, you are pretty much guaranteed to see a rant or rave about it on a social media network somewhere. Consumers […]

Filed Under: Customer Service, Guest Articles, Social Media Tagged With: Customer Service, Debra Leitl, small business ideas, smallbizlady, social media

Blogging, & Handling Corporate Inquires & Monetizing your Online Brand.

June 3, 2011 By Melinda Emerson 2 Comments

Check out  this quick video from the Black Enterprise Entrepreneurs Conference. Fellow blogger Jewel Figueras of http://www.JewelsFabLife.com was interviewed by LaShanda Henry creator of SistaSense blogs for entrepreneurs and the Black Business Women Online Social Network. http://www.sistasense.tv/smallbizlady-and-jewelsfablife-talk-blogging-and-working-with-brands-part1/ We discussed blogging, handling corporate inquires and monetizing your online brand.  Enjoy! I’m always here as a resource. […]

Filed Under: Ask Smallbizlady, Become Your Own Boss Tips, Business Inspiration, BYOB2011, Customer Service, Featured Post, Grow Your Business, My Recommendations, Social Media, Technology, Women in Business, Your Small Business Tagged With: become your own boss, blog strategy, blogging, entrepreneur, Featured Post, marketing, melinda emerson, online brand, PR for business, small business, small business info, social media, strategic branding, twitter

How to Make the Most of Social Media Marketing

June 14, 2011 By Melinda Emerson 4 Comments

Leveraging the power of social media to market your brand in the Web 2.0 world is imperative to remaining viable as a business owner.  Having social media profiles on Facebook, Twitter, and LinkedIn aren’t enough to take advantage of the marketing opportunities that new media environment has created.  You need to adopt a comprehensive strategy […]

Filed Under: Become Your Own Boss Tips, Branding & Marketing, Customer Service, Grow Your Business, Social Media Tagged With: become your own boss, blogging, business planning, entrepreneur, Kindra Cotton, PR for business, small business, social media, twitter

9 Reasons Why Boomer Businesses Fail

June 13, 2011 By Melinda Emerson 3 Comments

I know a woman (let’s call her Sarah) who was a vice president at a major Fortune 500 company. She was a sassy 48-year-old single MBA who was very successful climbing the corporate ladder. She worked in marketing, managing a brand at her company and making a handsome six-figure income. Then one day she decided […]

Filed Under: Ask Smallbizlady, Business Inspiration, Customer Service, Featured Post, Grow Your Business, How to Start, My Recommendations, Starting A Small Business Tagged With: become your own boss, business planning, coachable, Customer Service, customers, energy, entrepreneur, fiscal discipline, lifestyle, marketing, melinda emerson, networking, niche, online brand, relationship management, saving money, small business, SmallBizChat, smallbizlady, target market

9 Reasons Why Boomer Businesses Fail

June 13, 2011 By Melinda Emerson 4 Comments

I know a woman (let’s call her Sarah) who was a vice president at a major Fortune 500 company. She was a sassy 48-year-old single MBA who was very successful climbing the corporate ladder. She worked in marketing, managing a brand at her company and making a handsome six-figure income. Then one day she decided […]

Filed Under: Ask Smallbizlady, Business Inspiration, Customer Service, Featured Post, Grow Your Business, How to Start, My Recommendations, Starting A Small Business Tagged With: become your own boss, business planning, coachable, Customer Service, customers, energy, entrepreneur, fiscal discipline, lifestyle, marketing, melinda emerson, networking, niche, online brand, relationship management, saving money, small business, SmallBizChat, smallbizlady, target market

The Minority Entrepreneur Accelerator Program Could Be Your Answer

June 8, 2011 By Melinda Emerson Leave a Comment

Comcast Interactive Capital, the venture capital affiliate of Comcast Corporation, one of the world’s leading media, entertainment and communications companies, today announced that is has partnered with DreamIt Ventures (“DreamIt”), the leading technology accelerator for entrepreneurs, to provide seed funding, training, mentoring and other benefits to five minority-led startups through DreamIt’s accelerator program. The partnership […]

Filed Under: Become Your Own Boss Tips, Branding & Marketing, Business Inspiration, BYOB2011, Cash Flow & Finance, Customer Service, Featured Post, Grow Your Business, My Recommendations, Social Media, Technology, Your Small Business Tagged With: become your own boss, blogging, business planning, entrepreneur, Featured Post, how to participate in smallbizchat, marketing, online brand, passion, PR for business, relationship management, restart your business, small business, small business info, SmallBizChat, smallbizlady

10 Things to Grow Your Business This Summer

June 22, 2011 By Melinda Emerson 6 Comments

Summer is here!  Now that the kids are out of school, you might be thinking about how to reduce your work schedule, but that’s the worst thing you could do.  It’s time to turn up the heat in your business. Third and fourth quarters are critical times in business. You may have customers who are […]

Filed Under: 10 Things Lists, Ask Smallbizlady, Become Your Own Boss Tips, Branding & Marketing, Business Inspiration, Customer Service, Featured Post, Grow Your Business, My Recommendations, Social Media, Technology Tagged With: become your own boss, Customer Service, entrepreneur, facebook, Featured Post, linkedin, marketing, melinda emerson, networking, online brand, passion, planning, PR for business, small business, small business tips, smallbizlady, social media, twitter

How to Get Started on Twitter

June 21, 2011 By Melinda Emerson 3 Comments

Using Twitter is a great way to start building your online brand.  If you can send a text message, you can tweet.  You can only communicate using 140 characters on Twitter, but if you want people to Retweet (RT) or share your content, you should cut your tweets down to 125 characters.  Here a few […]

Filed Under: Ask Smallbizlady, Branding & Marketing, Customer Service, Featured Post, How to Start, Social Media, Technology Tagged With: blog strategy, blogging, entrepreneur, Featured Post, how to participate in smallbizchat, relationship management, smallbizlady, social media, success tips, tweetchat, twitter

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