How to Handle Unhappy Customers in Your Small Business

Sometimes you just want to hang up. Unhappy customers are part of running a small business. No matter how pleasant your personality or your service delivery someone will eventually criticize your product, staff, packaging, or even your response to their complaint. So how do you respond to unhappy customers in your small business? Part of […]

How Answering Services Can Facilitate Small Business Growth

Every week as SmallBizLady, I conduct interviews with experts on my Twitter talk show #SmallBizChat. The show takes place every Wednesday on Twitter from 8-9 pm ET.  This is excerpted from my recent interview with Grayson Kemper. Grayson Kemper is a Content Developer at Clutch, a B2B research and review platform based in Washington, DC. […]

Are You Dragging FEAR Into Your Small Business Sales Process?

Guest Article As a small business owner, our mortgages, our cars, our families, our LIVES, can hinge on our business and our ability to sell and generate revenue. We take that incredibly personally and the stress and fear of losing a customer or blowing a sale can lead us to inject those anxieties into our […]

How to Create a Stand Out Brand for Your Small Business

Every week as SmallBizLady, I conduct interviews with experts on my Twitter talk show #SmallBizChat. This week, we recorded a special TV broadcast, #SmallBizChat Live from NYC on Facebook LIVE sponsored FedEx.  We had several live studio guests answering questions on small business growth. This post is excerpted from my live interview with branding expert […]

How to Build a Legacy Brand in Your Small Business

Guest Article “This is why I love her!!! Beautiful advice!!!! “I love Super Soul Sunday.” “I want a bracelet that says WWOD…as in What Would Oprah Do.” “She has her life together.” “I don’t think for a moment Apple will make bad products.” “My iPhone has never failed me.” “I do like Apple products. They’re […]

How the SBA Can Help Your Small Business

It’s once again my favorite time of year, National Small Business Week! For the entire week, there are a ton of free resources, webinars, and events both on the web and in your town. I’ll be celebrating National Small Business Week with #Smallbizchat LIVE from New York. It’s a video broadcast, on Facebook Live sponsored […]

Who’s on #SmallBizChat in May 2017

#Smallbizchat is a weekly conversation where small business owners can get answers to their questions. The focus of #Smallbizchat is to end small business failure by helping participants succeed as your own boss.   Please join us live on Twitter every Wednesday 8-9 pm ET. Here’s how: follow @SmallBizChat on Twitter and follow the hashtag #Smallbizchat and click here […]

How to Change the Way You Lead in a Small Business

Every week as SmallBizLady, I conduct interviews with experts on my Twitter talk show #SmallBizChat. The show takes place every Wednesday on Twitter from 8-9 pm ET.  This is excerpted from my recent interview with Michael Bungay Stanier. Michael is the Author of The Coaching Habit and the Senior Partner and Founder of Box of […]

Understanding Facebook Ad Campaigns

Guest Article If you’re reading this right now, it likely means that you’ve fully embraced mobile marketing for your business (if not, then it’s time to start migrating to the online marketplace). Hopefully, you’ve already seen the dividends that reaching out to digital customers offers, so what’s next? It’s time to make the move to […]