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Baby Boomer

9 Reasons Why Boomer Businesses Fail

Baby Boomer

Baby Boomers Businesses

I know a woman (let’s call her Sarah) who was a vice president at a major Fortune 500 company. She was a sassy 48-year-old single MBA who was very successful climbing the corporate ladder. She worked in marketing, managing a brand at her company and making a handsome six-figure income. Then one day she decided that she wanted to start a business.

She did her research and decided to invest in a food franchise. She learned that franchises are 10 percent more likely to be successful than startups, so she decided to go for it. She hired an attorney to look over her franchise agreement. She spent weeks finding the perfect location and then hired an architect and contractor to develop her space. She gave notice at her job and invited everyone to her grand opening. She was so excited. She had prepared a thorough marketing plan and invested in local advertising through a coupon mailer.

Within two years, Sarah was back working in corporate America, grateful to have a job. I bumped into her and asked her what happened. She said, “I cannot be a slave to anything — especially something that does not fulfill me, and on top of that I hate teenagers and that’s who my employees were. I am grateful to be back at work with a regular paycheck.”

For baby boomers, making the transition from having a job to starting a business can be a tough road, no matter how successful you were in your previous life. Some of the issues that come up may have little to do with how well the business is doing financially.

Here are nine common trouble spots that cause baby boomer businesses to fail. These are the things that can destroy your entrepreneurial dream if they go unaddressed.

1. Not being coachable
To be successful in business, you must be a life-long learner and understand that you can learn something from anyone, even your interns and teenage employees. You also must be able to seek out– and take — advice from mentors and other entrepreneurs. Sometimes when you’ve been successful in the corporate world you might ask yourself “How hard could it be to run a small business?” Don’t be fooled; the hard work is endless!

2. Not developing a life plan
You need a life plan before you ever write a business plan. Take the time to think about what you want out of life, and then build a business around that. You need to know things like “How much money do I need to earn to be happy?” and “Is day-to-day variety important to me?” You do not want to start a business that is NOT a good business for you and your family.

3. Not having the energy
You must be honest about what you are willing to do to make your business a success. One of Sarah’s complaints was that she could not be a slave to anything. But that’s what it takes. In the first few years of running a business, your business owns you: 14- to 16-hour days are common, especially if you open a retail business that has long store hours. Can you physically sustain working seven days a week?

4. Not having a network
As a startup business, your network is your net worth. People do business with people they like, know and trust. You had no problem getting calls returned when you had a big corporate job, but once you are on the outside pounding the payment, it might be another story. Before starting a business, spend at least a year cultivating the market. If you are not good at making friends or are one of those people who never keeps in touch, entrepreneurship might not be for you.

5. Not willing to scale back your lifestyle
When you’ve been working a long time, and making good money, chances are you spend what you make. When you decide to become an entrepreneur, the first thing you should do is end your addiction to your paycheck. You must scale back your lifestyle to the essentials — and you need to cut back at least 12 months before you start your business. If you are someone who regularly enjoys retail therapy, eating out, extensive travel or indulging in the latest electronic gadgets, you might not adjust well to the entrepreneurial lifestyle.

6. Not saving enough money
In my book, Become Your Own Boss in 12 Months, I outline three pools of money that you should ideally have before starting a business. First, make sure you have the money to start your business. Then set aside enough resources so that you can survive for up to two years without a salary. On average it takes 18 to 36 months for a small business to break even, let alone replace your corporate salary. The third pot of money is your emergency savings. Your car may need to be replaced, your air conditioner may die, and your children may need college tuition. Your ability to start a business has everything to do with your ability to save money.

7. Having competing priorities
After age 40, you may have aging parents and perhaps a first grandchild that you’ve welcomed into the family. If you need to stay on top of your mother’s doctors’ visits or help out your daughter and son-in-law with the new baby, it may be really tough to get a new business off the ground because you will not have any spare time.

8. Lack of a niche target market
Too many small-business owners sell to anyone they think has money. Define your niche customer and make sure you know why your customer will buy from you. It is so much easier to develop a marketing strategy when you know who you are trying to reach. You have limited time and limited resources. Customers want to hire businesses that specialize in solving their problem.

9. Lack of personal and fiscal discipline
If you do not run your household on a budget, you likely will struggle to run your business on one. You must make business decisions based on up-to-date financial information. Will you make money decisions without consulting your budget? How will you focus on tasks that generate money? Will you raid the cash register whenever you need money? You should know in advance how much money you are making on each sale; otherwise, you might have an expensive hobby.

If you focus on these nine areas as you are planning your midlife transition, you are far more likely to start a sustainable and profitable small business.

This article was originally posted on SecondAct.com. The content of this article is copywritten by Entrepreneur Media all rights reserved. www.secondact.com

Melinda F. Emerson, known as the SmallBizLady, is an entrepreneur, professional speaker, small business coach and the author ofBecome Your Own Boss in 12 Months. In 2010, Forbes magazine named her as one of the Top 20 Women for Entrepreneurs to Follow on Twitter.

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9  Reasons Why Boomer Businesses Fail

9 Reasons Why Boomer Businesses Fail

Baby Boomer

Baby Boomers Businesses

I know a woman (let’s call her Sarah) who was a vice president at a major Fortune 500 company. She was a sassy 48-year-old single MBA who was very successful climbing the corporate ladder. She worked in marketing, managing a brand at her company and making a handsome six-figure income. Then one day she decided that she wanted to start a business.

She did her research and decided to invest in a food franchise. She learned that franchises are 10 percent more likely to be successful than startups, so she decided to go for it. She hired an attorney to look over her franchise agreement. She spent weeks finding the perfect location and then hired an architect and contractor to develop her space. She gave notice at her job and invited everyone to her grand opening. She was so excited. She had prepared a thorough marketing plan and invested in local advertising through a coupon mailer.

Within two years, Sarah was back working in corporate America, grateful to have a job. I bumped into her and asked her what happened. She said, “I cannot be a slave to anything — especially something that does not fulfill me, and on top of that I hate teenagers and that’s who my employees were. I am grateful to be back at work with a regular paycheck.”

For baby boomers, making the transition from having a job to starting a business can be a tough road, no matter how successful you were in your previous life. Some of the issues that come up may have little to do with how well the business is doing financially.

Here are nine common trouble spots that cause baby boomer businesses to fail. These are the things that can destroy your entrepreneurial dream if they go unaddressed.

1. Not being coachable
To be successful in business, you must be a life-long learner and understand that you can learn something from anyone, even your interns and teenage employees. You also must be able to seek out– and take — advice from mentors and other entrepreneurs. Sometimes when you’ve been successful in the corporate world you might ask yourself “How hard could it be to run a small business?” Don’t be fooled; the hard work is endless!

2. Not developing a life plan
You need a life plan before you ever write a business plan. Take the time to think about what you want out of life, and then build a business around that. You need to know things like “How much money do I need to earn to be happy?” and “Is day-to-day variety important to me?” You do not want to start a business that is NOT a good business for you and your family.

3. Not having the energy
You must be honest about what you are willing to do to make your business a success. One of Sarah’s complaints was that she could not be a slave to anything. But that’s what it takes. In the first few years of running a business, your business owns you: 14- to 16-hour days are common, especially if you open a retail business that has long store hours. Can you physically sustain working seven days a week?

4. Not having a network
As a startup business, your network is your net worth. People do business with people they like, know and trust. You had no problem getting calls returned when you had a big corporate job, but once you are on the outside pounding the payment, it might be another story. Before starting a business, spend at least a year cultivating the market. If you are not good at making friends or are one of those people who never keeps in touch, entrepreneurship might not be for you.

5. Not willing to scale back your lifestyle
When you’ve been working a long time, and making good money, chances are you spend what you make. When you decide to become an entrepreneur, the first thing you should do is end your addiction to your paycheck. You must scale back your lifestyle to the essentials — and you need to cut back at least 12 months before you start your business. If you are someone who regularly enjoys retail therapy, eating out, extensive travel or indulging in the latest electronic gadgets, you might not adjust well to the entrepreneurial lifestyle.

6. Not saving enough money
In my book, Become Your Own Boss in 12 Months, I outline three pools of money that you should ideally have before starting a business. First, make sure you have the money to start your business. Then set aside enough resources so that you can survive for up to two years without a salary. On average it takes 18 to 36 months for a small business to break even, let alone replace your corporate salary. The third pot of money is your emergency savings. Your car may need to be replaced, your air conditioner may die, and your children may need college tuition. Your ability to start a business has everything to do with your ability to save money.

7. Having competing priorities
After age 40, you may have aging parents and perhaps a first grandchild that you’ve welcomed into the family. If you need to stay on top of your mother’s doctors’ visits or help out your daughter and son-in-law with the new baby, it may be really tough to get a new business off the ground because you will not have any spare time.

8. Lack of a niche target market
Too many small-business owners sell to anyone they think has money. Define your niche customer and make sure you know why your customer will buy from you. It is so much easier to develop a marketing strategy when you know who you are trying to reach. You have limited time and limited resources. Customers want to hire businesses that specialize in solving their problem.

9. Lack of personal and fiscal discipline
If you do not run your household on a budget, you likely will struggle to run your business on one. You must make business decisions based on up-to-date financial information. Will you make money decisions without consulting your budget? How will you focus on tasks that generate money? Will you raid the cash register whenever you need money? You should know in advance how much money you are making on each sale; otherwise, you might have an expensive hobby.

If you focus on these nine areas as you are planning your midlife transition, you are far more likely to start a sustainable and profitable small business.

This article was originally posted on SecondAct.com. The content of this article is copywritten by Entrepreneur Media all rights reserved. www.secondact.com

Melinda F. Emerson, known as the SmallBizLady, is an entrepreneur, professional speaker, small business coach and the author ofBecome Your Own Boss in 12 Months. In 2010, Forbes magazine named her as one of the Top 20 Women for Entrepreneurs to Follow on Twitter.

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oprah winfrey purple finale dress

6 Things Oprah Winfrey Taught Us About Business

Oprah Winfrey is my hero. I never thought about being an entrepreneur until she got on my radar when I was in college in the early 90’s. It was around that time that she opened Harpo Studios in Chicago, making her the third woman in the American entertainment industry (after Mary Pickford and Lucille Ball) to own her own studio. She immediately went from being just a daytime talk show host to becoming a media mogul. And it was awesome to watch. The biggest thing she did for me was show me that I could do it too. I have studied her every move in business. I had an Oprah file for a year before starting my production company in 1999. Any article I could get my hands on about her business I would devour, print and keep. What I love about her most is that she has never been about goals. Oprah Winfrey has always been about growth. She has constantly evolved.  That and her business acumen will leave a lasting legacy to all business owners to come.  Here are 6 Things Oprah Winfrey taught us about business. 1. Find your calling. Oprah said in her final show that every day she walked on stage she felt that she was exactly where she was supposed to be.  If you have no life plan, you are most likely following someone else’s agenda for your life. Live on purpose! Don’t be one of these entrepreneurs with an endless to do list, exhausted at the end of day– getting nowhere fast and not making any money. Oprah urged us to follow our own truth. God speaks to us though visions and dreams. Pay attention to what he is showing you about your destiny and build a business around that. 2. People show you who they are the first time. If a prospective customer approaches you, acting like an impossible nightmare, that is exactly who they are and how they will behave if you move forward in business. Do not allow your need for money or a contract force you to tolerate someone who does not value your professional expertise. You will never be paid enough money to make it worth it. 3. Oprah owned a broad niche. Oprah targeted a demographic that was women of all ages and income levels. She developed shows that would appeal to career women, working moms, stay-at-home mothers, grandmothers, retirees, high school and college students. And her audience was loyal because she helped them be better, live better, and find a correct fitting bra. 4. OWN your mistakes. In the wake of disappointing ratings at OWN, The Oprah Winfrey Network, Oprah’s latest venture in partnership with Discovery Networks, Oprah made a change at the top.  Network head Christina Norman, abruptly left the 4-month-old cable channel at the beginning of May. How many of us wait until it’s too late to make changes in our businesses? Evaluate what is going on in your business and do not be afraid to change course if you need to. 5. Know that you are worthy of success. Often times we know what we deserve, but the thing that keeps us from truly capturing it is internalizing that we are worthy of all God has for us in our lives and businesses. 6. Be willing to do what it takes. Oprah never missed a day of taping on her show in 25 years.  She knew that showing up was the most important element in her success equation. Are you willing to do all that it takes to make your business a success? I have begun to reach major success in my business, but I started being your SmallBizLady in 2007. There is no such thing as overnight success. What lessons have you learned from Oprah in your small business? For more tips on how start or grow your small business subscribe to Melinda Emerson’s blog http://www.succeedasyourownboss.com. Melinda F. Emerson, known to many as SmallBizLady is one of America’s leading small business experts. As a seasoned entrepreneur, professional speaker, and small business coach, she develops audio, video and written content to fulfill her mission to end small business failure.  As CEO of MFE Consulting LLC, Melinda educates entrepreneurs and Fortune 500 companies on subjects including small business start-up, business development and social media marketing. Forbes Magazine recently named her one of the Top 20 women for entrepreneurs to follow on Twitter. She hosts #SmallBizChat Wednesdays on Twitter 8-9pm ET for emerging entrepreneurs. She also publishes a resource blog www.succeedasyourownboss.com Melinda is also the author of the national bestseller Become Your Own Boss in 12 months; A Month-by-Month Guide to a Business That Works. (Adams Media 2010)

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Ask @SmallBizLady: How do I get more lunch customers?

Ask @SmallBizLady: How do I get more lunch customers?

Every Friday, I answer your small business questions in a video blog segment called Ask Small Biz Lady.

This week, we are taking on the question: How do I get more lunch customers?

Here’s the answer:

If you want to get more customers into your retail establishment follow these steps:

  • Communicate with your customers
  • Change the menu
  • Advertise weekly lunch specials
  • Start using social media such as a Facebook fan page
  • Offer discounts after 2pm
  • Develop a contest

If you have a question for Melinda Emerson, Small Biz Lady, leave a comment on this blog using the contact us page or send me a note on Twitter @smallbizlady, on Facebook at www.facebook.com/smallbizlady or you can hit me up on www.linkedin.com/in/melindaemerson

I’m always here as a resource.

Melinda F. Emerson, SmallBizLady, is one of America’s leading small business experts. She is an author, speaker, and small business coach whose areas of expertise include small business start-up, business development, and social media marketing.  As CEO of MFE Consulting LLC, Melinda develops audio, video and written content to fulfill her mission to End Small Business Failure.  She publishes a resource blog at: www.succeedasyourownboss.com and hosts a weekly talk show on Twitter called #SmallBizChat for emerging entrepreneurs.  Forbes Magazine named Melinda Emerson one of the Top 20 Women for Entrepreneurs to follow on Twitter. Melinda has been featured in the New York Times, Wall Street Journal, The Washington Post, Fortune, and Black Enterprise.  She’s the author of the bestselling book “Become Your Own Boss in 12 months: A Month-by-Month Guide to a Business That Works”, and she writes a column for www.secondact.com and is an instructor for the Black Enterprise Small Business University.

P.S. Want an “I [heart] #SmallBizChat t-shirt? It’s available! for $20.00 plus s/h sizes M-L-XL-2X



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Ask @SmallBizLady: How Do I Identify My Target Customer

Ask @SmallBizLady: How Do I Identify My Target Customer

Every Friday, I answer your small business questions in a video blog segment called Ask Small Biz Lady.
This week, we are taking on the question: How Do I Identify My Target Customer?

Here’s the answer:

  • Determine your target customer’s pain points
  • Examine the competition
  • Figure out what percentage of the market you can realistically capture
  • Talk with our potential target customer
  • This will also help your figure out your target customer

If you have a question for Melinda Emerson, Small Biz Lady, leave a comment on this blog using the contact us page or send me a note on Twitter @smallbizlady, on Facebook at www.facebook.com/smallbizlady or you can hit me up on www.linkedin.com/in/melindaemerson

I’m always here as a resource.

P.S. Want an “I [heart] #SmallBizChat t-shirt? It’s available! for $20.00 plus s/h sizes M-L-XL-2X



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small biz chat with melinda emerson

Finding and Keeping Clients Using Social Customer Relationship Management

small biz chat with melinda emersonEach week as Smallbizlady, I conduct interviews with small business experts on my weekly Twitter talk show #SmallBizChat. This is excerpted from my #SmallBizChat interview with Howard Yermish @hyermish. Howard has worked professionally in Internet development since 1993.

Howard has consulted on projects for clients such as AOL, Commerce Bank, Disney, Kaiser Permanente, Mattel and Microsoft, as well as start-up ventures. As a professional speaker, he presents topics such as Internet strategy, social networks, and productivity.  For more information: http://www.howardyermish.com

Smallbizlady: What is Social Customer Relationship Management?

Howard Yermish: Social CRM is a sub-system of an overall customer relationship management effort. The goal is for a business to be efficient and effective with building trust with its prospects and customers.  A good CRM system should facilitate capturing interactions with your customers, organize these interactions so others in the business can effectively help customers, and facilitate decision-making based on the collected customer data.

Smallbizlady: How is Social CRM different from what those of us who’ve been in business a long time call Customer Relationship Management systems?

Howard Yermish: The big deal with Social CRM is that so much of the conversation that traditionally happened in phone calls or site visits is now happening in email, Tweets, Facebook comments, blogs, reviews and forum posts. Using a dashboard or monitoring tool isn’t a shortcut to having a good CRM system, but at least it is a place to start getting a handle on this significant business challenge.

Smallbizlady: What do you think are the challenges that small businesses face when trying to embrace Social CRM?

Howard Yermish: The first challenge has nothing to do with Social CRM. It has to do with having a detailed profile of your customers.  This profile needs to go beyond general demographics and anecdotal evidence. The profile needs to include key performance indicators, which are different from business to business.  You have to know what data to collect. Otherwise you might try to capture everything, which gets in the way of a natural customer interaction.

The next big challenge is to understand listening. Businesses used to rely on direct feedback from customers or formal market research. However, listening now includes communications on the Internet – anyone active on Twitter knows this.  There are plenty of case studies showing how the simple Internet monitoring has helped large and small businesses have better relationships with their prospects and customers.

Smallbizlady: Is listening the place to start for Social CRM?

Howard Yermish: It is certainly the easiest and least costly place to start.  You can setup Google Alerts to monitor external content.  You can use saved searches in Twitter to grab real-time Twitter data.  You can search public Facebook posts and comments.A combination of social dashboards, RSS readers and your own web analytics should be part of your regular diet of online data consumption. Once you start getting data from these efforts, you will figure out ways to refine your listening devices to get better or more nuanced data.  And you will need to continually refine your data collection processes.

Smallbizlady: So after I have all of these Internet listening devices in place, what is next?

Howard Yermish: Having a formal response plan in place is key. The business needs to have a specific process as to how it responds to both positive and negative feedback. Just because a customer starts whining on Twitter doesn’t mean that organization should move mountains – it teaches your customers that whining works.  You might simply want to redirect complaints to traditional channels like telephone support.  Perhaps using Twitter or Facebook directly/publicly could potentially compromise customer privacy.  When you think through your response plan, consider both who is the appropriate person to answer and where the answer should be posted. You do not want to get caught in a flaming comments war on someone else’s blog.

Smallbizlady: What ways can small businesses be more proactive with Social CRM efforts?

Howard Yermish:  It depends on your specific customer profile. Let’s say that you run a floral company and your customers are all brides to be.  If brides are all reading specific blogs about wedding planning, perhaps you should be participating on those blogs or websites – not in a sales way, but in a helpful way. You might be inclined to post comments or offer to guest post on the site. This is definitely a great idea, but you might have missed an early strategy step. In this case, are the brides that use a particular website actually good and profitable customers?

Start with a simple survey to your existing or prior customers to find out which blogs and websites they used to find a photographer or DJ. Make sure to reward them for their time and effort to help you. But then follow their digital fingerprints beyond their answers. If you can determine what other sites they are using from comments, shared links on profiles, Facebook likes, etc., you will develop a more precise way to understand your clients. So the survey acts as a starting point for deeper research.Then you can take this newly found information and determine key measuring points to add to your customer profile.

Smallbizlady: How do you create a customer profiles?

Howard Yermish: Start by really looking at your customers, as many as you can. Group them as many different ways: by product/service line, by revenue, by profitability, by friendliness and any other way you can think. Trends will emerge and you will find that there are certain data points that could be tracked. For example, I’ve looked at my own best clients and learned specific things that I can measure during the sales process that very reliably predict profitability of the project. That data will inspire who you follow on Twitter, how you comment on blogs, which articles you share and everything beyond.

Smallbizlady: Compared to traditional CRM, Social CRM seems very nebulous, very unfocused. Should we stick to more traditional CRM efforts?

Howard Yermish: Traditional CRM solutions were about providing very defined channels and processes for customers. There has been a shift of power from the business to the customer. Customers now make the rules and define the communication channels. Customers can connect with each other with or without your help. Your business should choose which channels make the most sense. Trying to do everything might be an impossible task.

So if you provide appropriate communication channels that resonate with your customers, you are able to focus your efforts and define your processes.  You might cast a wide net for your listening efforts, specifically to catch the anomalies.  You can then focus the efforts on a couple of specific outlets, like web-based forums, or Twitter, or Facebook chat, or comments on your blog.

Smallbizlady: What problems do you see with current Social CRM tools?

Howard Yermish: The current crop of tools helps collect and respond to Internet based activity.  With sentiment analysis, some tools are attempting to determine whether comments and conversations are positive or negative. Unfortunately, the tools within reach of small businesses don’t offer an all-encompassing master view of every online activity and response.  This is to be expected since CRM should look different from one business to another.  Tools like Salesforce.com or 37signals Highrise can be very powerful if the business is tracking relevant information that they have learned from their customer profiles.

My hope is that the tools will evolve to allow businesses to spot customer trends so a business can be more proactive with its customers in ways that make businesses more unique.  Just imagine taking the “Long Tail” approach to your customer segments.  When the CRM tools help a business spot a particular niche in its customer base, really interesting product or service innovation can happen.

Smallbizlady: If a business doesn’t have any “listening devices” setup, where should one start?

Howard Yermish: Start with Google Alerts for your business name, personal name, brand, product, keywords, competitors, etc. you are missing out on a great information source. Rather than getting continual email messages, I prefer to setup the alerts as RSS feeds and then subscribe in my newsreader. Google Alerts aren’t quite real-time data, but it is pretty close and you cannot beat the price. (Free)

Smallbizlady: Are there tools that will work with my email correspondence?

Howard Yermish: Personally, I use a tool called Rapportive – http://rapportive.com/ – with my Google Apps email account. Rapportive plugs into your Gmail or Google Apps email account and shows related social profiles and activity for people that send you email. I like this approach because it allows me to connect with my customers, partners, vendors and such on Twitter, Facebook, LinkedIn, or YouTube. Before inviting them to connect, Rapportivelinks me to their social network profiles to see if it makes sense to connect.  It is a lightweight approach to Social CRM that you can do without any thought or planning.If you are an Outlook person, Xobni – http://www.xobni.com/ – shows you related social profiles, email activity and attachments.

Smallbizlady: Which dashboard tools do you use?

Howard Yermish: I’m currently a fan of Hootsuite – http://www.hootsuite.com/ but I’ve tried others that are similar in features and pricing.  MarketMeSuite –http://4hy.me/marketme – looks very interesting as a paid service which I’ve just started trying. If you are a solopreneur, you can probably get by with Tweetdeck– http://www.tweetdeck.com/ – for monitoring Twitter and Facebook.

If you found this interview helpful, join us on Wednesdays 8-9pm ET follow @SmallBizChat on Twitter.

For more tips on how start or grow your small business subscribe to Melinda Emerson’s blog http://www.succeedasyourownboss.com.

Melinda F. Emerson, known to many as SmallBizLady is one of America’s leading small business experts. As a seasoned entrepreneur, professional speaker, and small business coach, she develops audio, video and written content to fulfill her mission to end small business failure.  As CEO of MFE Consulting LLC, Melinda educates entrepreneurs and Fortune 500 companies on subjects including small business start-up, business development and social media marketing. Forbes Magazine recently named her one of the Top 20 women for entrepreneurs to follow on Twitter. She hosts #SmallBizChat Wednesdays on Twitter 8-9pm ET for emerging entrepreneurs. She also publishes a resource blog www.succeedasyourownboss.com Melinda is also the author of the national bestseller Become Your Own Boss in 12 months; A Month-by-Month Guide to a Business That Works. (Adams Media 2010)

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The Right Way To Make Sales Calls For Your Small Business

I have recently been exposed to too many instances of sales calls that are inappropriate and ineffective to actually make a sale.  Social media networks such as LinkedIn, Twitter and Facebook are great for making the initial connection, but if you do not take the time to interact and actually build a relationship with your new connection, you are still a stranger.

My nickname is SmallBizLady and @smallbizlady is my handle on Twitter.  I am considered a power Twitter user, with more than 10,000 followers between two accounts. That is great and all, but my favorite thing to do is reach someone outside of Twitter – on the telephone.  That’s where the real relationship is made.  Once that connection is made, there’s a right and a wrong way to approach a sale.

SmallBizlady’s 10 Rules For Small Business Sales Calls

  1. Do not make sales calls on Monday! Mondays are tough enough for people; do not bother them when they are just getting their week started — if you want to be successful.
  2. Make sales calls on Tues. Wed. Thurs. and never make sales calls before 10am or after 3pm.The prime calling hours for sales calls are 10-noon and 1-3pm. People do not like sales calls generally. Do not be a bother to a potential client before they get their morning coffee. After 3pm people on deadline do not have time for your call. Give yourself the best possible path to success by respecting your prospect’s time.
  3. Always ask if your contact has time to speak with you. And if they are busy, ask when would be a best time to give them a call back.  Then you’ll have a scheduled appointment which is even better.
  4. Make sure you can remind your contact how you know them.
  5. Research whether or not the contact is really a potential customer. It’s always best to know what products and services your customer purchases – and when they make these decisions to do so. If you really know your target market, you’ll know this information.
  6. Make sure you have the correct name of the person you want to speak with on the call. When you do get a potential customer on the phone, be ready. You only have 7 seconds to make an impression.  Stammering over someone’s name is not the way to make a good first impression.
  7. Do not leave a voicemail if you do not reach your sales target. Connections are only made with real people. Your message will be deleted anyway.
  8. Use contact management software. You need to track your calls and when it’s time to make follow-up calls.
  9. Never make a sales call on a Friday! No one wants someone selling them something when they are trying to wrap up their week and get out the door to start their weekend.
  10. Use a target list for potential customers.  Make sure you contact you target list at least once a month by phone, email or direct mail.

Your sales pipeline is the life’s blood of your business, so you must make sales calls. Just remember these rules so that you can build on your social networks instead of instantly turning them off with no chance of a sale.

Do you have any more rules to add to my list of sales calls dos and don’ts for a small business owner?  Please leave me a comment below.

WANT TO USE THIS ARTICLE IN YOUR EZINE, E-NEWSLETTER OR WEB SITE? You may, as long as you include this complete blurb with it:

Melinda Emerson “SmallBizLady” is a Veteran Entrepreneur, Small Business Expert and Social Media Coach who hosts #Smallbizchat on Twitter.  #Smallbizchat is the trusted resource on Twitter to discuss everything entrepreneurs need to know about launching and running a profitable small business.  Melinda’s first book, Become Your Own Boss in 12 months; A Month-By-Month Guide to a Business That Works will be released by Adams Media in March 2010.

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SmallBizLady’s Reading List Part I

readingglassesIn business, reading is fundamental. It is crucial to help you grow your expertise as a business leader.  One of my favorite things to do is read books about small business best practices, social media and leadership.  Here’s a list of best books that I think will have a major impact on your business strategy heading into 2010.  Later this week, I’ll have five more of my favorite books to share.

Small Business Cash Flow: Strategies for Making Your Business a Financial Success  by Denise O’Berry (J. Wiley & Sons, 2006)  The best thing you can do for your business is understand how much profit is in every sale and stay cash flow positive. Denise O’Berry writes a terrific book that explains the ins and outs of financial management in a successful small business. The book does a good job of pointing out how a small business owner can stay on top of the cash flow issue in running her business.  This is an incredible resource book that I highly recommend.

Get Known Before the Book Deal by Christina Katz (Writer Digest Books, 2008) It is not often I read a book that truly enlightening from cover to cover. On a scale of 1-5, Get Known Before the Book Deal is a 10! If you want to know what it takes to get a book deal, Christina Katz gives a very specific recipe, but this book is not just helpful to people who want to be authors.  This book is for anyone who needs to build a marketing platform and a brand for their expertise.  This book changed my entire business model and my brand. I could not recommend this book more highly.

Customers For Life: How To Turn That One-Time Buyer Into a Lifetime Customer by Carl Sewell and Paul B. Brown (Doubleday, 2002)  This is a must read for every business owner.  None of the ideas in this book are ground breaking, but the authors do a great job of explaining how they translate into loyal customers for your business. This book will help you create systems in your business to avoid customer service problems in the first place. This book was originally published in 1998 and has been updated three times since, selling over 1 million copies worldwide. Every business owner should have this book, and I’d also recommend buying copies for all your employees as well.

Blog Blazers: 40 Top Bloggers Share their Secrets to Creating a High-Profile, High-Traffic and High Profit Blog by Stephane Grenier (Levac Publishing House, 2008)   This is one of those books that serious bloggers will keep on their shelves.  I like that this book features 40 top bloggers and not just 10 or 15 like most profile books. I enjoyed learning great techniques and about what blogs these pros read.  Try reading a chapter a day, look at the blogs of the blogger featured, see what they are doing well that you can implement in your blog. Learning how successful bloggers approach their blogging is an exercise that will have lots of benefits.

Greening Your Small Business: How to Improve Your Bottom Line, Grow Your Brand, Satisfy Your Customers – and Save the Planet by Jennifer Kaplan (Prentice Hall Press, 2009)  Green is not just the color of money. Going green can be overwhelming, but Jen Kaplan provides a comprehensive guide to practical, meaningful, low-cost changes that can be applied today to go green in your business. Green practices are being measured by everyone including your customers-so use this book to build an additional competitive advantage in your business and save the planet as the same time.

Do you know a book that should be added to the list?  Let me know, I love getting your feedback.

WANT TO USE THIS ARTICLE IN YOUR EZINE, E-NEWSLETTER OR WEB SITE? You may, as long as you include this complete blurb with it:

For more tips on how start or grow your small business subscribe to Melinda Emerson’s blog www.succeedasyourownboss.com.

Melinda Emerson “SmallBizLady” is a Veteran Entrepreneur, Small Business Expert and Social Media Coach who hosts #SmallBizChat on Twitter.  #Smallbizchat is the trusted resource on Twitter to discuss everything entrepreneurs need to know about launching and running a profitable small business.  Melinda’s first book, Become Your Own Boss in 12 Months: A Month-by-Month Guide to Start a Business that Works! is scheduled to be released by Adams Media in Feb 2010.

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Managing Difficult Clients

Does this sound familiar…”How many 16 hour days is this project going to take?” “My client has saboteurs working with me on this project,” “This project started with an Managing Difficult Clientsunrealistic deadline and has gotten crazier every day since.” If you have said any of these phrases out loud to yourself recently – you are not alone.  Professional service businesses, particularly creative service businesses can really get abused and lose profit margin to rework.

Unanticipated hours spent trying to please a client that is never satisfied can drain you and your business like a vampire.  From the countless unnecessary revisions, to the “I don’t know what I want, but I don’t want that” dance or too many people allowed to influence the look and feel of your project.  Then there’s the real kicker– the client beat you up on price in the first place.  After more than a decade in business, I have seen that devil more than a few times-and now I have strategies to cope.

When it seems like nothing that you do is right, forget about preserving the relationship – save your sanity instead.  With a client who just won’t be satisfied no matter what you do, you need to operate defensively. 

Smallbizlady’s Rules for Managing Difficult Clients

  • Never start work without a signed agreement and at least a 50% deposit.
  • Don’t accept less than your standard fee without a good reason.
  • Reserve the right to adjust the budget if the scope of the project changes.
  • Make sure the budget is significant enough to hire a project manager to help you.
  • Have a kickoff to meet all the key stakeholders.
  • Create a project timeline and then have the client sign off.
  • Develop a detailed project plan with assigned task and deliverables.
  • Praise stakeholders openly who are helpful.
  • State clearly in your contract agreement, and every time you send over a draft how many business days the client will have to review the draft based on the project timeline.
  • Insist on a single point of contact.
  • 1 edit, 1 revision -That’s it! All additional changes are billable for time and materials hourly.
  • Use a signed work order for revisions. Before additional revisions are made, make the client sign a work order to approve any additional charges.
  • Over communicate with status reports.
  • Document all communication, just in case you need to prove ridiculous directives after the fact.

 If you are a project-based company it may make sense to invest in a project management software/file share program such as GoPlan, Microsoft Sharepoint, or SharedPlan Central. These programs allow you to give restricted access to clients and your project team 24/7.  It will also keep you from having 42 emails back and forth about the same project.

Always make time to fill your pipeline.  Do not fall into the trap of spending all of your time on one extremely demanding clients to the point where you can’t devote yourself to any new opportunities.  Say “no” or “that’s impossible” when necessary.

Take great care of customers, who love your work and acknowledge your dedication and professionalism.  They are rare, but they are the backbone of your long-term business success.

You will not love all of your clients; not everyone is a good customer.  The great thing about being in business for yourself is that you can move on from difficult clients after their nightmare project is over. Never be afraid to cut your losses and move on.

Have you ever dealt with a difficult client? How did you handle the situation? Share your story in the comments.

WANT TO USE THIS ARTICLE IN YOUR EZINE, E-NEWSLETTER OR WEB SITE? You may, as long as you include this complete blurb with it:

Melinda Emerson is a Veteran Entrepreneur, Small Business Expert and Social Media Coach who hosts #smallbizchat on Twitter.  #Smallbizchat is the trusted resource on Twitter to discuss everything entrepreneurs need to know about launching and running a profitable small business.  Melinda’s first book, Be Your Own Boss in 12 months or Less; A Month-by-Month Guide to Start a Business that Works! is scheduled to be released by Adams Media in early 2010.

For more helpful tips to start or grow your small business subscribe to Melinda Emerson’s blog. http://www.succeedasyourownboss.com

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Do You Qualify Your Customers?

Center

As an entrepreneur your time is the most valuable thing you can give anyone. 

Every business owner is a salesperson, and when you are starting out you have a certain amount of time to qualify new opportunities.  The best salespeople only spend time with companies that are ready to buy or can explain a pain point in their business they’re looking to solve.

One of my coaching clients called me recently asking what to do about a perspective client that keeps setting up appointments and then breaking them without notice.  I think you should allow people one screw-up, people are human.  But just a meeting or scheduled conference call more than once is a big red flag.  Years ago, Oprah said,” People show you who they are the first time.” Now she was talking about dating but the same rule applies to perspective clients.  If the client can’t keep appointments or get back to you, it might mean they are really unorganized or that they do not value your time.  Either way, walking away early is the best thing.  Imagine what they would be like to actually work with on a project.  When you decide to move on be careful not to show any annoyance or hostility to the perspective client.  They next time they call simply say you are unavailable due to a huge new client you just took on.

Effectively qualifying opportunity requires you to have your ACT together! ACT is an acronym for the three key steps in the qualification process:

Ask for their budget.  The phone screen is key to avoiding wasting time.  Before you agree to your first appointment find out what the budget is for the project.  It’s common to hear, “We have no idea, we are just gathering information.” or “Can you send me some information.”   Respond with, “I would be happy to send you my marketing materials or a link to our website. When you are ready to move forward with some idea of a budget, I would be happy to meet with you and any other decision makers.”

Credibility. Now you need to validate their request:  Try this, “I have several pieces of information I could send. Can you please tell me a bit about your business issue?  If they say, “Just send me what you have,” you are not dealing with a well qualified opportunity.  If they tell you about their business, the problem you will be solving, you should aggressively move forward.

Test. In the final step you are going to test the prospect’s intention by establishing next steps. Ask something such as, “Once you have the information, what is your timeline? What are the next steps?”  Their response will give you insight into the seriousness of this business opportunity.

It’s a big mean world out here, and many times people will waist your time by picking you clean for free ideas, pricing, or just because they have no clue about your service.  Don’t be fooled!  Time is money.  Qualify your prospects and watch your sales significantly increase!

If you have had any good or bad experiences with perspective clients, I want to hear from you about how you handled the situation, and any advice you have to share.

WANT TO USE THIS ARTICLE IN YOUR EZINE, E-NEWSLETTER OR WEB SITE?  You may, as long as you include this complete blurb with it:

Melinda Emerson is a Veteran Entrepreneur, Small Business Expert and Social Media Coach who hosts #smallbizchat on Twitter.  #Smallbizchat is the trusted Twitter resource to discuss everything entrepreneurs need to know about launching and running a profitable small business.  Melinda’s first book, Be Your Own Boss! How to Quit Your Job and Start Your Own Business 12 Months or Less! is scheduled to be released by Adams Media in early 2010.

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